Ultra is a mobile virtual network operator (MVNO) that offers prepaid wireless plans and international calling services in the United States. It operates on the T-Mobile network.
Ultra Mobile Responsiveness rating
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What you need to know about Ultra Mobile
- Ultra Mobile’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Ultra Mobile with our insider guide or through our executive contacts.
- Ultra Mobile’s customer service policies are standard. Here are our frequently asked questions about Ultra Mobile.
Ultra Mobile customer service response times
Ultra Mobile’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response time: Ultra Mobile’s phone support typically takes 1 to 30 minutes to receive a response Phone number: Customer can contact Ultra Mobile at (888) 777-0446. Availability: Phone support is available Monday to Sunday 6 a.m. to 6 p.m. Pacific time, but the response times may be slower during peak periods, like sales events or holidays. |
| Email support | Ultra Mobile does not have email support. |
| Live chat | Response time: Ultra Mobile’s live chat support is usually the quickest option for getting help. The live chat is operated by a bot, but can connect you with a live agent. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available Monday to Sunday 6 a.m. to 6 p.m. Pacific time, but the response times may be slower during peak periods, like sales events or holidays. |
| Social media | Response time: Ultra Mobile is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Ultra Mobile
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Ultra Mobile mailing address
1550 Scenic Ave
Suite 100
Costa Mesa, CA 92626
Ultra Mobile executive customer service contacts
Primary Contact
Heidi Hartwig
Senior Director, National Sales Operations
1550 Scenic Ave
Suite 100
Costa Mesa, CA 92626
hhartwig@ultramobile.com
Secondary Contact
Tam Tran
Senior Vice President of People
1550 Scenic Ave
Suite 100
Costa Mesa, CA 92626
tamt@ultramobile.com
Also try: tam@ultra.me
Chief Executive
David Glickman
1550 Scenic Ave
Suite 100
Costa Mesa, CA 92626
david@ultramobile.com
Also try: david@mintmobile.com
Ultra Mobile customer service policies
How does Ultra Mobile protect my personal data?
Ultra Mobile implements various security measures to protect personal data, including encrypting personal information during transmission, restricting access to authorized employees, and using secure servers with encryption, firewalls, and strong password protocols. The company offers features like SIM Protect to prevent unauthorized SIM swaps, Scam Screener to label potential scam calls, and One-Time Passcodes (OTPs) for account verification. Additionally, it monitors login attempts through IP Quality Checks to detect suspicious activity. Despite these measures, no security system is completely foolproof, and users are encouraged to take precautions, such as using strong passwords and monitoring their accounts for unusual activity.
What are Ultra Mobile terms of use?
Ultra Mobile’s terms of use outline the conditions for accessing and using their website and services. By using the site, you agree to comply with these terms and the company’s Privacy Policy. The terms permit personal, non-commercial use of the site and its content, provided you adhere to specific guidelines. Prohibited actions include unauthorized commercial use, altering or modifying any part of the site, and employing automated systems to access or monitor site content without prior written consent. The terms also reference the Ultra Mobile Plans Terms and Conditions, which govern the purchase and use of Ultra Mobile products and services. Violations of these terms may result in the termination of your access to the site and its content.
Ultra Mobile self-service links
How do I refer a friend to Ultra Mobile?
Ultra Mobile’s refer-a-Friend program allows existing customers to earn a $25 credit for each person they refer who purchases and activates a plan using a unique referral link. The referred friend also receives a $25 credit. Credits are applied 15 days after activation, as long as the new customer remains active. There is a limit of $100 in referral credits per year. To qualify, the referral link must be used at the time of purchase. Users can track their referrals and credits through their account, and any issues must be addressed with Ultra Mobile’s customer service.
How do I track my Ultra Mobile order?
To track your Ultra Mobile order, visit their Order Lookup page and enter your order number and email address.
How do I contact Ultra Mobile?
Contact Ultra’s customer service by calling (888) 777-0446, available 7 days a week from 6 a.m. to 6 p.m. Pacific time.
Where is Ultra Mobile headquartered?
Ultra is headquartered in Costa Mesa, Calif.
Who is the CEO of Ultra Mobile?
The CEO of Ultra Mobile is David Glickman.
How to get professional help with your Ultra Mobile problem
If you need help with Ultra Mobile, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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