Ultra is a mobile virtual network operator (MVNO) that offers prepaid wireless plans and international calling services in the United States. It operates on the T-Mobile network.
Ultra Mobile's phone support typically takes 1 to 30 minutes to receive a responsePhone number: Customer can contact Ultra Mobile at (888) 777-0446.Availability: Phone support is available Monday to Sunday 6 a.m. to 6 p.m. Pacific time, but the response times may be slower during peak periods, like sales events or holidays.
Email support
Ultra Mobile does not have email support.
Live chat
Ultra Mobile's live chat support is usually the quickest option for getting help. The live chat is operated by a bot, but can connect you with a live agent. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available Monday to Sunday 6 a.m. to 6 p.m. Pacific time, but the response times may be slower during peak periods, like sales events or holidays.
Social media
Ultra Mobile is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Ultra Mobile’s refer-a-Friend program allows existing customers to earn a $25 credit for each person they refer who purchases and activates a plan using a unique referral link. The referred friend also receives a $25 credit. Credits are applied 15 days after activation, as long as the new customer remains active. There is a limit of $100 in referral credits per year. To qualify, the referral link must be used at the time of purchase. Users can track their referrals and credits through their account, and any issues must be addressed with Ultra Mobile’s customer service.
Ultra Mobile customer service policies
Ultra Mobile implements various security measures to protect personal data, including encrypting personal information during transmission, restricting access to authorized employees, and using secure servers with encryption, firewalls, and strong password protocols. The company offers features like SIM Protect to prevent unauthorized SIM swaps, Scam Screener to label potential scam calls, and One-Time Passcodes (OTPs) for account verification. Additionally, it monitors login attempts through IP Quality Checks to detect suspicious activity. Despite these measures, no security system is completely foolproof, and users are encouraged to take precautions, such as using strong passwords and monitoring their accounts for unusual activity.
Ultra Mobile loyalty program
Ultra Mobile does not have an loyalty program.
Frequently asked questions about Ultra Mobile
Contact Ultra’s customer service by calling (888) 777-0446, available 7 days a week from 6 a.m. to 6 p.m. Pacific time.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published October 1, 2024. Updated January 29, 2025.
