Turtle Beach Customer Service

Turtle Beach designs and manufactures gaming headsets, audio accessories, and peripherals.

How to reach a person at Turtle Beach

Main: (914) 345-2255

customerservice@turtlebeach.com

turtlebeach.com

Turtle Beach Responsiveness rating

3/5

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What you need to know about Turtle Beach

Customer service experiences with Turtle Beach can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Turtle Beach’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Turtle Beach with our insider guide or through our executive contacts.
Turtle Beach’s customer service policies are standard. Here are our frequently asked questions about Turtle Beach.

Turtle Beach customer service response times

Turtle Beach’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone support	Available Monday to Friday, 9 a.m. to 5 p.m. Eastern time, at (914) 345-2255. Average hold time is approximately 4 minutes, with the shortest waits typically on Mondays and the longest on Fridays.
Email support	Inquiries can be sent to customerservice@turtlebeach.com. Due to high volumes, especially post-holiday, responses may take 6 to 7 business days.
Online contact form	The online contact form is accessible via the support section on the Turtle Beach website, this method is recommended for technical support and warranty claims. Response times can vary based on inquiry volume.
Live chat support	No live chat support is available.
Social media	While Turtle Beach maintains a presence on social media platforms like Discord, response times can vary and may not be as prompt as direct contact methods.

How to resolve a problem with Turtle Beach

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Turtle Beach mailing address

8862 Midnight Pass Road
Sarasota, FL 34242

Turtle Beach loyalty program

You can join Company’s loyalty program, Company, by signing up for an account on the Company website or through their mobile app. Once you’re signed in, look for the loyalty program section, which will be highlighted. Program benefits include special discounts, early access to sales, and exclusive deals.

Facebook

Instagram

TikTok

YouTube

Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at Turtle Beach.

Turtle Beach executive customer service contacts

Primary Contact
Kevin Brannan
Senior Director, Brand Marketing at Turtle Beach
8862 Midnight Pass Road
Sarasota, FL 34242
kevin.brannan@turtlebeach.com

Secondary Contact
Ryan Dell
Head of Global Marketing
8862 Midnight Pass Road
Sarasota, FL 34242
ryan.dell@turtlebeach.com

Chief Executive
Cris Keirn
8862 Midnight Pass Road
Sarasota, FL 34242
cris.keirn@turtlebeach.com

Turtle Beach customer service policies

What is Turtle Beach's terms and conditions?

Turtle Beach’s terms and conditions outline the rules for using their website, including user responsibilities, intellectual property rights, and disclaimers of liability. By accessing the site, users agree to comply with these terms, which may be updated periodically.

What is Turtle Beach's privacy policy?

Turtle Beach’s privacy policy details how the company collects, uses, and shares personal information from users of its services, including data gathered through cookies and similar technologies. It also outlines users’ rights regarding their personal information, such as the ability to access, correct, or delete their data, and provides guidance on how to exercise these rights.

Turtle Beach self-service links

How to track my order.

To track your Turtle Beach order, log in to your account on the website and navigate to the “Orders” section. There, you’ll find details and tracking information for your purchases.

How to find out if my product has been recalled.

To determine if your Turtle Beach product has been recalled, visit the recall information page, which lists affected products and provides instructions for returns. If your product is listed, follow the provided steps to participate in the recall process.

Frequently asked questions about Turtle Beach

How can I contact Turtle Beach customer service?

Call (914) 345-2255 or email customerservice@turtlebeach.com.

Does Turtle Beach have an online contact form?

Yes, you can find the online contact form here.

When can I contact Turtle Beach customer service?

Monday to Friday, 9 a.m. to 5 p.m. Eastern time.

How to get professional help with your Turtle Beach problem

If you need help with Turtle Beach, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.