Turtle Beach Customer Service Contacts

Turtle Beach designs and manufactures gaming headsets, audio accessories, and peripherals.

Telephone
Main : (914) 345-2255
Email
Mailing address
8862 Midnight Pass Road
Sarasota, FL 34242
Website
turtlebeach.com

What you need to know about Turtle Beach Customer Service Contacts

Customer service experiences with Turtle Beach can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

How to resolve a problem with Turtle Beach Customer Service Contacts

Try self-service first

Use our proven resolution methods, or Turtle Beach Customer Service Contacts’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Turtle Beach Customer Service Contacts respond?

Phone support
Available Monday to Friday, 9 a.m. to 5 p.m. Eastern time, at (914) 345-2255. Average hold time is approximately 4 minutes, with the shortest waits typically on Mondays and the longest on Fridays.
Email support
Inquiries can be sent to customerservice@turtlebeach.com. Due to high volumes, especially post-holiday, responses may take 6 to 7 business days.
Online contact form
The online contact form is accessible via the support section on the Turtle Beach website, this method is recommended for technical support and warranty claims. Response times can vary based on inquiry volume.
Live chat support
No live chat support is available.
Social media
While Turtle Beach maintains a presence on social media platforms like Discord, response times can vary and may not be as prompt as direct contact methods.
Verified contacts

Turtle Beach Customer Service Contacts customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Kevin Brannan
Senior Director, Brand Marketing at Turtle Beach
Secondary
Ryan Dell
Head of Global Marketing
Chief Executive
Cris Keirn
Chief Executive

Turtle Beach Customer Service Contacts customer service policies

Turtle Beach's terms and conditions outline the rules for using their website, including user responsibilities, intellectual property rights, and disclaimers of liability. By accessing the site, users agree to comply with these terms, which may be updated periodically.

Turtle Beach Customer Service Contacts loyalty program

You can join Company's loyalty program, Company, by signing up for an account on the Company website or through their mobile app. Once you’re signed in, look for the loyalty program section, which will be highlighted. Program benefits include special discounts, early access to sales, and exclusive deals.

Frequently asked questions about Turtle Beach

Call (914) 345-2255 or email customerservice@turtlebeach.com.
Yes, you can find the online contact form here.
Monday to Friday, 9 a.m. to 5 p.m. Eastern time.

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