Tumi designs and sells travel and lifestyle products, including luggage, backpacks, briefcases, and travel accessories.
Tumi Responsiveness rating
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What you need to know about Tumi
The company responds to most customer complaints in a satisfactory manner.
- Tumi’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Tumi with our insider guide or through its executive contacts.
- Tumi’s customer service policies are standard. Here are our frequently asked questions about Tumi.
Tumi customer service response times
Tumi’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support Customer service: (800) 299-8864 Text: (912) 454-3194 | Representatives are available Monday through Friday from 8 a.m. to 10 p.m., and Saturday from 9 a.m. to 6 p.m. (all times Eastern). |
| Email support service@tumi.com | Tumi provides a direct customer service email address on its website. In addition, the company offers an online form to submit support inquiries. |
| Live chat | Representatives are available Monday through Friday from 8 a.m. to 10 p.m., and Saturday from 9 a.m. to 6 p.m. (all times Eastern). |
| Social media | Tumi is active on social media platforms such as Facebook, Instagram, Twitter and LinkedIn. |
| Help center/FAQ | Tumi’s help center/FAQ provides quick answers to common questions regarding orders, shipping, returns, warranty, repairs and product care. |
How to resolve a problem with Tumi
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Tumi mailing address
499 Thornall Street
10th Floor
Edison, NJ 08837
Tumi loyalty program
Tumi offers a loyalty program called Tumi Rewards, which allows members to earn points on purchases that can be redeemed for discounts and special offers.
Tumi social media channels
Tumi executive customer service contacts
Primary Contact
Delia Gjeloshi
Executive Assistant to the President
499 Thornall Street
10th Floor
Edison, NJ 07114
taylor.dowd@samsonite.com
Secondary Contact
Nia Zhang
Vice President, North America
499 Thornall Street
10th Floor
Edison, NJ 07114
taylor.dowd@samsonite.com
Alternative Contact
Andrew Dawson
President
499 Thornall Street
10th Floor
Edison, NJ 07114
andrew.dawson@samsonite.com
Chief Executive
Kyle Gendreau
499 Thornall Street
10th Floor
Edison, NJ 07114
kyle.gendreau@samsonite.com
Tumi customer service policies
What is Tumi's privacy policy?
Tumi’s privacy policy describes how the organization collects, uses, and protects personal information. It outlines how data are used for processing orders, managing accounts, and for marketing purposes.
What are Tumi's terms and conditions?
Tumi’s terms and conditions set forth the rules for using the organization’s services, including account creation and closure, purchases and the management of personal information.
What is Tumi's accessibility statement?
Tumi’s accessibility statement describes the measures the organization takes to ensure that its website is accessible to all customers, including those with disabilities.
Tumi self-service links
How can I track my order?
Visit the website, log in to your account, and navigate to the “Order Status” page. Enter your order number and email address to view the current status of your shipment.
How do I start a return or exchange?
Visit the website and navigate to the “Returns & Exchanges” page. Follow the instructions to submit your request.
How do I update my personal account information?
Visit the website, log in to your account, and navigate to “Account Settings” to update your name, email, password, shipping address or payment information.
What is the relationship between Tumi and Samsonite?
Samsonite is the parent company of Tumi.
How can I contact Tumi customer service?
Call (800) 299-8864 or email service@tumi.com.
Does Tumi have an online chat service?
Yes, Tumi has an online chat service.
How to get professional help with your Tumi problem
If you need help with Tumi, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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