Tumi luggage, bags, and travel accessories known for their durability and sleek design.
Tumi Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Tumi
We have not received any recent complaints about Tumi.
How to resolve a problem with Tumi
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Tumi mailing address
499 Thornall Street
PO Box 328
Edison, NJ 08837
Tumi executive customer service contacts
Primary Contact
Neil Beckerman
Vice President, Finance
499 Thornall Street
Edison, NJ 08837
NBeckerman@tumi.com
Secondary Contact
Amy Steinfeldt
Head of Business Development, Licensing and Brand Partnerships
499 Thornall Street
Edison, NJ 08837
ASteinfeldt@tumi.com
Chief Executive
Anthony Eisen
499 Thornall Street
Edison, NJ 08837
JGriffith@tumi.com
How do I contact Tumi customer service?
Contact Tumi customer service through its website or through email at service@tumi.com or call it at (800) 299-8864 and through text (912) 454-3194.
Can you trade in your Tumi bag?
Tumi has occasionally offered trade-in programs, but availability may vary. It’s best to check with Tumi directly or visit its website to see if any trade-in programs are currently being offered.
Where is TUMI's head office?
Tumi’s head office is located in Edison, New Jersey, USA.
Does Tumi charge for repairs?
Tumi offers a limited warranty that covers certain repairs, but charges may apply depending on the nature of the repair and whether it falls outside the warranty coverage. It’s recommended to contact Tumi customer service (phone: (800) 299-8864 email: service@tumi.com) for specific details on repair charges.
How do I find my TUMI serial number?
The Tumi serial number is typically found on a metal plate located inside the bag. It is usually positioned in a discreet area such as inside a pocket or near the bag’s interior seam.
Who owns Tumi?
Tumi is owned by Samsonite International, which acquired the company in 2016.
How to get professional help with your Tumi problem
If you need help with Tumi, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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