Tumble is a laundry service that offers convenient, on-demand pickup and delivery for washing, drying, and folding clothes.
Tumble Responsiveness rating
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What you need to know about Tumble
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Tumble
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Tumble mailing address
123 Laundry Lane
Clean City, TX 75001
Tumble executive customer service contacts
Primary Contact
Emily Reed
Co-founder and COO
123 Laundry Lane
Clean City, TX 75001
emily.reed@tumble.to
Secondary Contact
Mia Patel
Chief Marketing Officer
123 Laundry Lane
Clean City, TX 75001
mia.patel@tumble.to
Chief Executive
Ben Lichtenstein
123 Laundry Lane
Clean City, TX 75001
ben.lichtenstein@tumble.to
How can I contact Tumble customer service?
Call (415) 660-8667 or email support@tumble.to.
When can I contact Tumble customer service?
Monday to Friday 9 a.m. to 5 p.m. Pacific time.
How do I schedule a laundry pickup?
You can schedule a laundry pickup through the Tumble website or mobile app by selecting your preferred time and date.
How do I track my laundry order?
Track your laundry order by logging into your Tumble account on the website or app and navigating to the “Order History” section.
What is Tumble’s cancellation policy?
Orders can typically be canceled up to 2 hours before the scheduled pickup time. For more details, check Tumble’s cancellation policy on the website or contact customer service at (415) 660-8667 or email support@tumble.to.
What should I do if my laundry was damaged or lost?
Contact Tumble customer service at (415) 660-8667 or email support@tumble.to, providing your order number and details about the issue. They will assist you with a resolution.
How can I update my account information?
Log in to your account on the Tumble website or app and go to the “Account Settings” section to update your personal information, payment methods, and address.
What types of laundry services does Tumble offer?
Tumble offers services including washing, drying, folding, and dry cleaning. Check the website for specific service options and pricing.
How can I provide feedback or make a complaint?
You can provide feedback or file a complaint by contacting customer service at (415) 660-8667 or email support@tumble.to.
Can I customize my laundry preferences?
Yes, you can set preferences for detergent types, folding styles, and special instructions through your Tumble account settings.
How to get professional help with your Tumble problem
If you need help with Tumble, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
