The Transportation Security Administration (TSA) is an agency of the U.S. Department of Homeland Security that has authority over the security of the traveling public in the United States.
Transportation Security Administration Responsiveness rating
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What you need to know about Transport Security Administration (TSA)
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Transport Security Administration (TSA)
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
The TSA website is easy to navigate and provides considerable contact information and traveler resources.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.TSA mailing address
Transport Security Administration
601 South 12th Street
Arlington, VA 20598-6020
TSA social media channels
TSA executive customer service contacts
Primary Contact
Christine Griggs
Assistant Administrator, Civil Rights and Liberties, Ombudsman and Traveler Engagement
601 South 12th Street
Arlington, VA 20598-6020
christine.griggs@tsa.dhs.gov
Secondary Contact
Holly Canevari
Deputy Administrator
601 South 12th Street
Arlington, VA 20598-6020
holly.canevari@tsa.dhs.gov
Chief Executive
David P. Pekoske
Administrator
601 South 12th Street
Arlington, VA 20598-6020
david.pekoske@dhs.gov
How do you check your TSA status?
You can check your TSA PreCheck status by visiting the TSA Universal Enrollment Services website and logging into your account, or by calling the TSA Help Center at (855) 347-8371.
How long does TSA approval take?
TSA PreCheck approval typically takes 3-5 days, but it can take up to 60 days in some cases.
What is the phone number for TSA's Indirect Air Carrier (IAC) program?
The phone number for TSA’s Indirect Air Carrier (IAC) program is (571) 227-2829.
How do I know if my TSA PreCheck is still valid?
You can check the expiration date of your TSA PreCheck by logging into your account on the TSA Universal Enrollment Services website or by referring to your membership card if you have one.
How do I access my TSA account?
You can access your TSA account by visiting the TSA Universal Enrollment Services website and logging in with your credentials.
How long does it take to hear back from TSA?
It typically takes 3-5 days to hear back from TSA regarding your PreCheck application, but it can take up to 60 days in some cases.
How do I reach TSA?
Call the TSA Contact Center at (866) 289-9673 or visit the website for more contact options.
What is the email address for TSA?
The TSA does not provide a general public email address, but you can contact it through its website’s contact form or call the TSA Contact Center at (866) 289-9673.
How do I recover lost items from TSA?
To recover items left at a TSA checkpoint, you can visit the TSA Lost and Found page on its website, which has contact information for the lost and found offices at various airports.
How does TSA verify your identity?
TSA verifies your identity by checking your government-issued photo ID (such as a passport or driver’s license) against your boarding pass and comparing it with its Secure Flight database.
How do I renew my TSA PreCheck status?
Log into your account on the TSA Universal Enrollment Services website and follow the renewal instructions. Renewals can be completed online for most members.
Where do I find MyTSA number?
Your TSA PreCheck Known Traveler Number (KTN) can be found in your approval letter, on your membership card if you have one, or by logging into your account on the TSA Universal Enrollment Services website.
Does TSA have an app?
Yes, TSA has an app called MyTSA, which provides information on airport security wait times, TSA PreCheck, and other travel-related information. It is available for download on both iOS and Android devices.
How to get professional help with your Transportation Security Administration problem
If you need help with Transportation Security Administration, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.