Transport Security Administration (TSA) Customer Service Contacts

The Transportation Security Administration (TSA) is an agency of the U.S. Department of Homeland Security that has authority over the security of the traveling public in the United States.

How to reach a person at Great Value Vacations

Toll Free: (866) 289-9673

Customer Service: (866) 289-9673

Transport Security Administration Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Weekdays: 8 a.m. to 11 p.m. ET

Weekends/holidays: 9 a.m. to 8 p.m. ET

Customer Service Resources

On-line Claims:

Disabled passenger assistance TSA Cares :   (855)-787-2227

Claims management center – after a claim has been filed:  (571) 237-1300

What you need to know about Transport Security Administration (TSA)

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Transport Security Administration (TSA)

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

The TSA website is easy to navigate and provides considerable contact information and traveler resources.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Transport Security Administration (TSA) mailing address

Transport Security Administration (TSA)
601 South 12th Street
Arlington, VA 20598-6020

Transport Security Administration (TSA) social media channels


Transport Security Administration (TSA) executive customer service contacts

Primary Contact
Christine Griggs
Assistant Administrator, Civil Rights and Liberties, Ombudsman and Traveler Engagement
601 South 12th Street
Arlington, VA 20598-6020
[email protected]

Civil Rights and Liberties, Ombudsman and Traveler Engagement is responsible for ensuring that TSA employees and the traveling public are treated in a fair and lawful manner.

Secondary Contact
Ryan J. Propis
Chief of Staff
601 South 12th Street
Arlington, VA 20598-6020
[email protected]

Chief Executive
David P. Pekoske
601 South 12th Street
Arlington, VA 20598-6020
[email protected]

How to get professional help with your Transport Security Administration problem

If you need help with Transport Security Administration, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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