Transport Security Administration (TSA) Customer Service Contact Support Via Phone Email Exec Contacts

The Transportation Security Administration (TSA) is an agency of the U.S. Department of Homeland Security that has authority over the security of the traveling public in the United States.

Responsiveness rating

3/5

Transport Security Administration often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Transport Security Administration (TSA)

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Transport Security Administration (TSA)

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

The TSA website is easy to navigate and provides considerable contact information and traveler resources.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

601 South 12th Street
Arlington, VA 20598-6020
https://www.tsa.gov/

Phone Contacts

Main: (866) 289-9673
Customer Service: (866) 289-9673
Toll Free: (866) 289-9673

Weekdays: 8 a.m. to 11 p.m. ET

Weekends/holidays: 9 a.m. to 8 p.m. ET

Email Contacts

[email protected]

Customer Service Resources

On-line Claims: https://www.tsa.gov/travel/passenger-support/claims

Disabled passenger assistance TSA Cares : (855)-787-2227

Claims management center – after a claim has been filed: (571) 237-1300

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Christine Griggs
Assistant Administrator, Civil Rights and Liberties, Ombudsman and Traveler Engagement
601 South 12th Street
Arlington, VA 20598-6020
[email protected]

Civil Rights and Liberties, Ombudsman and Traveler Engagement is responsible for ensuring that TSA employees and the traveling public are treated in a fair and lawful manner.

Secondary Contact
Ryan J. Propis
Chief of Staff
601 South 12th Street
Arlington, VA 20598-6020
[email protected]

Chief Executive
David P. Pekoske
Administrator
601 South 12th Street
Arlington, VA 20598-6020
[email protected]