Transportation Security Administration

The Transportation Security Administration (TSA) is an agency of the U.S. Department of Homeland Security that has authority over the security of the traveling public in the United States.

Telephone
Customer Service : (855) 347-8371
Main : (866) 289-9673
Email
Mailing address
Transport Security Administration, 601 South 12th Street
Arlington, VA 20598-6020
Website
tsa.gov

What you need to know about Transportation Security Administration

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Transportation Security Administration

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Transportation Security Administration customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Christine Griggs
Assistant Administrator, Civil Rights and Liberties, Ombudsman and Traveler Engagement
Secondary
Holly Canevari
Deputy Administrator
Chief Executive
David P. Pekoske
Administrator

Frequently Asked Questions About TSA

You can check your TSA PreCheck status by visiting the TSA Universal Enrollment Services website and logging into your account, or by calling the TSA Help Center at (855) 347-8371.
TSA PreCheck approval typically takes 3-5 days, but it can take up to 60 days in some cases.
The phone number for TSA’s Indirect Air Carrier (IAC) program is (571) 227-2829.
You can check the expiration date of your TSA PreCheck by logging into your account on the TSA Universal Enrollment Services website or by referring to your membership card if you have one.
You can access your TSA account by visiting the TSA Universal Enrollment Services website and logging in with your credentials.
It typically takes 3-5 days to hear back from TSA regarding your PreCheck application, but it can take up to 60 days in some cases.
Call the TSA Contact Center at (866) 289-9673 or visit the website for more contact options.
The TSA does not provide a general public email address, but you can contact it through its website's contact form or call the TSA Contact Center at (866) 289-9673.
To recover items left at a TSA checkpoint, you can visit the TSA Lost and Found page on its website, which has contact information for the lost and found offices at various airports.
TSA verifies your identity by checking your government-issued photo ID (such as a passport or driver’s license) against your boarding pass and comparing it with its Secure Flight database.
Log into your account on the TSA Universal Enrollment Services website and follow the renewal instructions. Renewals can be completed online for most members.
Your TSA PreCheck Known Traveler Number (KTN) can be found in your approval letter, on your membership card if you have one, or by logging into your account on the TSA Universal Enrollment Services website.
Yes, TSA has an app called MyTSA, which provides information on airport security wait times, TSA PreCheck, and other travel-related information. It is available for download on both iOS and Android devices.

Outdated info? Report it here