The Transportation Security Administration (TSA) is an agency of the U.S. Department of Homeland Security that has authority over the security of the traveling public in the United States.
The TSA website is easy to navigate and provides considerable contact information and traveler resources.
601 South 12th Street
Arlington, VA 20598-6020
https://www.tsa.gov/
Phone Contacts
Main: (866) 289-9673
Customer Service: (866) 289-9673
Toll Free: (866) 289-9673
Weekdays: 8 a.m. to 11 p.m. ET
Weekends/holidays: 9 a.m. to 8 p.m. ET
Email Contacts
The site promises a response within 48 hours. One inquiry was never answered, a second was answered 4 hours later.
Customer Service Resources
On-line Claims: https://www.tsa.gov/travel/passenger-support/claims
Lost and found for items left at TSA security checkpoints or items missing from checked baggage
Disabled passenger assistance TSA Cares : (855)-787-2227
Claims management center – after a claim has been filed: (571) 237-1300
Social Media Contacts
Executive Contacts
Primary Contact
Andrew Wilson
Department of Homeland Security Customer Advocate
601 South 12th Street
Arlington, VA 20598-6020
(202) 414-4709
andrew.wilson@associates.dhs.gov
Secondary Contact
Greg Guillot
Department of Homeland Security Customer Assurance
601 South 12th Street
Arlington, VA 20598-6020
(202) 447-3328
greg.guillot@associates.dhs.gov
Chief Executive
Peter Neffenger
Administrator
601 South 12th Street
Arlington, VA 20598-6020
peter.neffenger@dhs.gov
Researched by Wayne Tutzauer and filed under Government Agency.
Last updated: March 8, 2016.