Transport Security Administration (TSA)

The Transportation Security Administration (TSA) is an agency of the U.S. Department of Homeland Security that has authority over the security of the traveling public in the United States.

The TSA website is easy to navigate and provides considerable contact information and traveler resources.

601 South 12th Street
Arlington, VA 20598-6020

Phone Contacts

Main: (866) 289-9673
Customer Service: (866) 289-9673
Toll Free: (866) 289-9673

Weekdays: 8 a.m. to 11 p.m. ET

Weekends/holidays: 9 a.m. to 8 p.m. ET

Email Contacts

[email protected]

Customer Service Resources

On-line Claims:

Passenger support

Lost and found for items left at TSA security checkpoints or items missing from checked baggage

On-line complaint form

Disabled passenger assistance TSA Cares :   (855)-787-2227

Claims management center – after a claim has been filed:  (571) 237-1300


Social Media Contacts


Executive Contacts

Primary Contact
Christine Griggs
Assistant Administrator, Civil Rights and Liberties, Ombudsman and Traveler Engagement
601 South 12th Street
Arlington, VA 20598-6020
[email protected]

Civil Rights and Liberties, Ombudsman and Traveler Engagement is responsible for ensuring that TSA employees and the traveling public are treated in a fair and lawful manner.

Secondary Contact
Ryan J. Propis
Chief of Staff
601 South 12th Street
Arlington, VA 20598-6020
[email protected]

Chief Executive
David P. Pekoske
601 South 12th Street
Arlington, VA 20598-6020
[email protected]

Last updated: May 17, 2020.

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