The Transportation Security Administration (TSA) is an agency of the U.S. Department of Homeland Security that has authority over the security of the traveling public in the United States.
Responsiveness rating
What you need to know about Transport Security Administration (TSA)
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Transport Security Administration (TSA)
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
The TSA website is easy to navigate and provides considerable contact information and traveler resources.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
601 South 12th Street
Arlington, VA 20598-6020
https://www.tsa.gov/
Phone Contacts
Main: (866) 289-9673
Customer Service: (866) 289-9673
Toll Free: (866) 289-9673
Weekdays: 8 a.m. to 11 p.m. ET
Weekends/holidays: 9 a.m. to 8 p.m. ET
Email Contacts
Customer Service Resources
On-line Claims: https://www.tsa.gov/travel/passenger-support/claims
Disabled passenger assistance TSA Cares : (855)-787-2227
Claims management center – after a claim has been filed: (571) 237-1300
Social Media Contacts
Executive Contacts
Primary Contact
Christine Griggs
Assistant Administrator, Civil Rights and Liberties, Ombudsman and Traveler Engagement
601 South 12th Street
Arlington, VA 20598-6020
[email protected]
Civil Rights and Liberties, Ombudsman and Traveler Engagement is responsible for ensuring that TSA employees and the traveling public are treated in a fair and lawful manner.
Secondary Contact
Ryan J. Propis
Chief of Staff
601 South 12th Street
Arlington, VA 20598-6020
[email protected]
Chief Executive
David P. Pekoske
Administrator
601 South 12th Street
Arlington, VA 20598-6020
[email protected]