Trupanion

Trupanion provides pet health insurance that covers veterinary costs for pets with illnesses or injuries.

Telephone
Customer service : (888) 733-2685
Customer service : (855) 210-8749
Email
Mailing address
6100 4th Avenue South, Suite 200
Seattle, WA 98108
Website
trupanion.com

What you need to know about Trupanion

Trupanion offers 24/7 customer support to ensure that pet owners can receive assistance whenever needed.

How to resolve a problem with Trupanion

Try self-service first

Use our proven resolution methods, or Trupanion’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Trupanion respond?

Phone support
Trupanion’s customer service phone support is available 24/7. Response times can vary, but the company aims to assist customers as quickly as possible, typically within a few minutes.

Call customer service at (888) 733-2685.
Email support
Trupanion's customer service is available via email 24/7, with response times generally ranging from 1 to 2 days.

Email Trupanion at info@trupanion.com.
Live chat
Trupanion offers live chat support on its website 24/7. Response times are usually quick, with agents available to assist in real-time for general inquiries, claims status, and other customer service needs.
Social media
Trupanion is active on social media platforms such as Facebook, X, and Instagram, providing 24/7 support. Response times can vary depending on the platform and the volume of inquiries, but the company typically aims to reply within a few hours.

Here's how to reach Trupanion via social media.
Help center/FAQ
Trupanion’s help center and FAQ section on its website offer detailed information on various topics, including claims, coverage, and billing. The FAQ is available 24/7 and provides quick answers to common questions. While the help center is self-service, it can be particularly useful for resolving issues without needing direct contact, and it's accessible at any time
Verified contacts

Trupanion customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Sasha Keys
Director, Member Experience
Secondary
John Gallagher
EVP, Global Support Services
Chief Executive
Margi Tooth
Chief Executive

Trupanion customer service policies

Trupanion's terms of use outline the rules and guidelines for using its website, services, and insurance policies.

Trupanion loyalty program

Trupanion does not have a loyalty program.

Frequently asked questions about Trupanion

Call (888) 733-2685 or email info@trupanion.com.
Yes, Trupanion has an online chat service.
No, you are not restricted to using veterinarians within a pet insurance network.

Outdated info? Report it here