Trupanion provides pet health insurance that covers veterinary costs for pets with illnesses or injuries.
Trupanion Responsiveness rating
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What you need to know about Trupanion
Trupanion offers 24/7 customer support to ensure that pet owners can receive assistance whenever needed.
- Response times from Trupanion’s customer service can vary based on the contact method, inquiry volume, and the specific issue being addressed.
- You can resolve an issue with Trupanion through our executive contacts or by using its insider guide.
- Trupanion’s customer service policies follow standard procedures. Below are our frequently asked questions about Trupanion.
Trupanion customer service response times
Trupanion’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Trupanion’s customer service phone support is available 24/7. Response times can vary, but the company aims to assist customers as quickly as possible, typically within a few minutes. Call customer service at (888) 733-2685. |
| Email support | Trupanion’s customer service is available via email 24/7, with response times generally ranging from 1 to 2 days. Email Trupanion at info@trupanion.com. |
| Live chat | Trupanion offers live chat support on its website 24/7. Response times are usually quick, with agents available to assist in real-time for general inquiries, claims status, and other customer service needs. |
| Social media | Trupanion is active on social media platforms such as Facebook, X, and Instagram, providing 24/7 support. Response times can vary depending on the platform and the volume of inquiries, but the company typically aims to reply within a few hours. Here’s how to reach Trupanion via social media. |
| Help center/FAQ | Trupanion’s help center and FAQ section on its website offer detailed information on various topics, including claims, coverage, and billing. The FAQ is available 24/7 and provides quick answers to common questions. While the help center is self-service, it can be particularly useful for resolving issues without needing direct contact, and it’s accessible at any time |
How to resolve a problem with Trupanion
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Trupanion mailing address
6100 4th Avenue South
Suite 200
Seattle, WA 98108
Trupanion executive customer service contacts
Primary Contact
Sasha Keys
Director, Member Experience
6100 4th Avenue South
Suite 200
Seattle, WA 98108
sasha.keys@trupanion.com
Secondary Contact
John Gallagher
EVP, Global Support Services
6100 4th Avenue South
Suite 200
Seattle, WA 98108
john.gallagher@trupanion.com
Chief Executive
Margi Tooth
6100 4th Avenue South
Suite 200
Seattle, WA 98108
margi.tooth@trupanion.com
How can I contact Trupanion customer service?
Call (888) 733-2685 or email info@trupanion.com.
Does Trupanion have an online chat service?
Yes, Trupanion has an online chat service.
Am I limited to a list of veterinarians in the network?
No, you are not restricted to using veterinarians within a pet insurance network.
How to get professional help with your Trupanion problem
If you need help with Trupanion, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.