Trenitalia

Trenitalia is Italy’s primary national railway company, providing domestic and international passenger train services.

Telephone
Main : 89-20-21
Customer service : +39-06-5210550
Mailing address
Piazza della Croce Rossa, 1
Rome, Italy 00161
Website
trenitalia.com

What you need to know about Trenitalia

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Trenitalia

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Trenitalia customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Amandeep Sogi
Head of Customer Experience
Secondary
Andrea Marroncini
Customer Service Manager
Chief Executive
Luigi Corradi

Frequently asked questions about Trenitalia

Call 89-20-21 from within Italy; or +39-06-5210550 internationally.
Yes, you can find the online contact form here.
Representatives are available 7 days a week from 7 a.m. to midnight (Italy time).
Depending on the fare type and cancellation policy, you can change or cancel your ticket via the Trenitalia website, app, or at the ticket office.
Trenitalia offers different fare classes such as Economy, Base, and Super Economy, and travel classes like Standard, Premium, Business, and Executive.
Log on to the Trenitalia website or app by entering your train number, or check departure and arrival boards at the station.
Depending on your fare type, you may be able to change your ticket or get a partial refund. Contact customer service or visit the ticket office for assistance.

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