Trenitalia is Italy’s primary national railway company, providing domestic and international passenger train services.
How to reach a person at Trenitalia
Main: Main: 89-20-21 (within Italy); +39-06-5210550 (international)
Trenitalia Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Trenitalia
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Trenitalia
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Trenitalia mailing address
Piazza della Croce Rossa, 1
Rome, Italy 00161
Trenitalia executive customer service contacts
Primary Contact
Amandeep Sogi
Head of Customer Experience
Piazza della Croce Rossa, 1
Rome, Italy 00161
Amandeep.Sogi@trenitalia.com
Secondary Contact
Andrea Marroncini
Customer Service Manager
Piazza della Croce Rossa, 1
Rome, Italy 00161
Andrea.Marroncini@trenitalia.com
Chief Executive
Luigi Corradi
Piazza della Croce Rossa, 1
Rome, Italy 00161
Luigi.Corradi@trenitalia.com
How can I contact Trenitalia?
Call 89-20-21 from within Italy; or +39-06-5210550 internationally.
Does Trenitalia have an online contact form?
Yes, you can find the online contact form here.
What are Trenitalia's customer service hours?
Representatives are available 7 days a week from 7 a.m. to midnight (Italy time).
How do I change or cancel my train ticket?
Depending on the fare type and cancellation policy, you can change or cancel your ticket via the Trenitalia website, app, or at the ticket office.
What are the different ticket types and classes on Trenitalia?
Trenitalia offers different fare classes such as Economy, Base, and Super Economy, and travel classes like Standard, Premium, Business, and Executive.
How can I check the status of my train?
Log on to the Trenitalia website or app by entering your train number, or check departure and arrival boards at the station.
What should I do if I miss my train?
Depending on your fare type, you may be able to change your ticket or get a partial refund. Contact customer service or visit the ticket office for assistance.
How to get professional help with your Trenitalia problem
If you need help with Trenitalia, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.