Trek Bikes produces a range of bikes, including road, mountain, hybrid, and electric models, along with cycling accessories and apparel.
Trek Bikes Responsiveness rating
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What you need to know about Trek Bikes
The company responds to most customer complaints in a satisfactory manner.
- Trek Bikes’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Trek Bikes with our insider guide or through its executive contacts.
- Trek Bikes’ customer service policies are standard. Here are our frequently asked questions about Trek Bikes.
Trek Bikes customer service response times
Trek Bikes’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Trek Bikes’ customer service by phone is available from Monday through Friday from 10 a.m. to 6 p.m. Central time. Call customer service at (800) 585-8735. |
| Email support | Trek Bikes does not have a dedicated customer service email address. However, the company offers an online contact form on its website, allowing customers to submit inquiries and receive assistance from the support team. |
| Live chat | Trek Bikes’ customer service live chat is available from Monday through Friday from 8 a.m. to 6:30 p.m. Central time. |
| Social media | Trek Bikes maintains an active presence on social media platforms such as Instagram, Facebook, and X, where the company engages with customers and shares updates. |
| Help center/FAQ | Trek Bikes customer service help center/FAQ provides immediate answers to common questions, offering quick solutions for product inquiries, and order support. |
How to resolve a problem with Trek Bikes
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Trek Bikes mailing address
801 West Madison Street
Waterloo, WI 53594
Trek Bikes executive customer service contacts
Primary Contact
Jason Collins
Senior Operations
801 West Madison Street
Waterloo, WI 53594
jason_collins@trekbikes.com
Secondary Contact
Steve Malchow
VP Operations – Engineering and Sourcing
801 West Madison Street
Waterloo, WI 53594
steve_malchow@trekbikes.com
Chief Executive
John Burke
801 West Madison Street
Waterloo, WI 53594
john_burke@trekbikes.com
How can I contact Trek Bikes customer service?
Call (800) 585-8735.
Does Trek Bikes have an online chat service?
Yes, Trek Bikes has an online chat service.
Where can I buy Trek bikes?
Trek bikes can be purchased through authorized Trek retailers, both in physical stores and online. Use the Trek store locator on the website to find a nearby retailer.
How to get professional help with your Trek Bikes problem
If you need help with Trek Bikes, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.