Expedia

Expedia is a Seattle-based online travel platform founded in 1996 that allows customers to book flights, hotels, car rentals, vacation packages, cruises, and activities. Expedia Group, Inc. is publicly traded on the Nasdaq under the ticker EXPE and also operates Hotels.com, Vrbo, Travelocity, Orbitz, Hotwire, and Trivago. Ariane Gorin has served as CEO since May 2024. Expedia has faced consistent customer complaints about refund delays, difficulty reaching a human representative, and disputes over third-party booking cancellations.

Telephone
Customer service : (866) 310-5768
Toll free : (800) 319-4834
International : +1 (404) 728-8787
Mailing address
1111 Expedia Group Way W
Seattle, WA 98119
Website
expedia.com

What you need to know about Expedia

Expedia's customer service is inconsistent in terms of response times and resolution. A traveler missed her flight because of a death in the family, but Expedia refused to understand or offer a refund. An Expedia customer canceled long before pickup, but the company still charged him.

How to resolve a problem with Expedia

Try self-service first

Use our proven resolution methods, or Expedia’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Expedia respond?

Phone support

Call Expedia at (866) 310-5768 or (800) 319-4834. Phone support is available 24/7. Wait times typically run between 1 and 30 minutes, though they can stretch longer during peak travel periods. International callers can reach Expedia at +1 (404) 728-8787.

Email support

Expedia doesn't offer a general customer service email address.

Live chat support

Available through the Expedia help center. Responses typically come within a few minutes, though wait times vary during busy periods.

Social media

Expedia is active on Facebook, X, Instagram, LinkedIn, TikTok, and YouTube. Responses typically range from a few hours to a day depending on the platform and the inquiry. Access Expedia's social media accounts here.

Help center/FAQ

Expedia's help center covers flights, hotels, car rentals, vacation packages, cruises, refunds, account management, and travel alerts.

Verified contacts

Expedia customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
David McAughan
Vice President
Secondary
Fiona Jarrold
Senior Director, Global Operations
Chief Executive
Ariane Gorin
Chief Executive

Expedia customer service policies

Expedia protects your data using security measures and complies with privacy laws.

Expedia loyalty program

Expedia's One Key rewards program lets members earn OneKeyCash on eligible bookings across Expedia, Hotels.com, and Vrbo. OneKeyCash can be applied toward future bookings on any of those three platforms. On Expedia and Hotels.com, Blue members earn 1% in OneKeyCash, Silver and Gold members earn 2%, and Platinum members earn 3% (excluding taxes and fees); on Vrbo, Silver members earn 1% and Gold and Platinum members earn 2%. Since July 28, 2026, flights no longer earn OneKeyCash, though eligible flights still count toward tier status. The program has four tiers — Blue, Silver, Gold, and Platinum — and higher tiers can unlock better member prices. Gold and Platinum members also get Price Drop Protection on select flights booked in the Expedia app and room upgrades at VIP Access properties when available at check-in. One Key membership is free: you join automatically when you create an Expedia, Hotels.com or Vrbo account, and you must be at least 18.

Frequently asked questions about Expedia

Contact Expedia customer service by phone or through the Virtual Agent chat in the Expedia Help Center. Expedia doesn't offer a customer service email address, but you can write to Expedia, Inc., Attn: Traveler Support, 1111 Expedia Group Way W., Seattle, WA 98119. To start a formal dispute under Expedia's terms of service, send a signed, written Notice of Dispute by certified mail to Expedia's Legal Department at the same address; if Expedia doesn't resolve it within 60 days, you may start arbitration. If you are unable to resolve the issue with Expedia, contact your credit card company’s customer service and explain the situation. Alternatively, you can use our ultimate guide on chargebacks and winning credit card disputes.
Reach Expedia customer service by phone at (866) 310-5768/(800) 319-4834 or through the  live chat on the Expedia website.
Contact Expedia outside the U.S. at +1 (404) 728-8787.
To chat with Expedia's Virtual Agent, click “Support” at the top of the Expedia website, or select “Chat now” on Expedia's contact page. The Virtual Agent can answer questions, help manage your trip and connect you with a live agent when needed.
Expedia has 24/7 virtual assistants and agents.
Sign in to your Expedia account on the website or app and select “Trips” to find your booked itineraries. If you booked without signing in, you can find your booking with your itinerary number and email address.
Refund eligibility depends on the type of booking and the policy of the service provider (airline, hotel, etc.). If the flight is refundable, you can request a refund through the "Trips" section. Non-refundable tickets usually do not qualify for a refund but may allow for changes or credits. Refunds for hotel bookings depend on the hotel's cancellation policy. If you booked a non-refundable hotel room, you may not be able to get a refund, but you may be able to rebook. Vacation packages often have specific cancellation rules based on the components (flight, hotel, car rental). Expedia's customer service can help determine what is refundable. For requests related to refunds, contact Expedia customer service, and be ready to provide your booking details.
If your booking isn't showing up: Look for a confirmation email in your inbox or spam folder. Log into your Expedia account. Ensure you're logged in with the correct account, and check the "Trips" section for your bookings. If you have your booking reference number, you can use it to find your reservation. If you're still having trouble, contact Expedia customer service for assistance in retrieving your reservation.
Expedia Group's three flagship consumer brands are Expedia, Hotels.com and Vrbo. Its other consumer brands include Orbitz, Travelocity, Hotwire, Wotif, ebookers and CarRentals.com, and it owns a majority stake in the hotel metasearch site trivago. Expedia Group sold its corporate travel business, Egencia, to American Express Global Business Travel in 2021.

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