Travel Edge provides tools, resources, and industry connections to independent travel advisors.
What you need to know about Travel Edge
- Travel Edge’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Travel Edge with our insider guide or through our executive contacts.
- Travel Edge’s customer service policies are standard. Here are our frequently asked questions about Travel Edge.
Travel Edge customer service response times
Travel Edge’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | Response time: Travel Edge’s phone support typically takes 1 to 30 minutes to receive a response, but the response times may be slower during peak periods, like sales events or holidays. Phone number: Customer’s can reach Travel Edge at (833) 830-3343. Availability: Phone support is available Monday to Sunday 8 a.m. to 5 p.m. Eastern time. |
Email support | Response time: Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Travel Edge at contact-us@traveledge.com. |
Live chat | Travel Edge does not have live chat support. |
Social media | Response time: Travel Edge is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Travel Edge
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Travel Edge mailing address
2 Queen St E Unit 2000
PO Box 328
Toronto, Ontario, Canada M5C 3G7
Travel Edge executive customer service contacts
Primary Contact
Becky Kingston
Vice President Client Services
2 Queen St E Unit 2000
Toronto, Ontario, Canada M5C 3G7
becky.kingston@traveledge.com
Secondary Contact
Michelle Madrid-Leal
Vice President, Member Engagement USA and Canada
2 Queen St E Unit 2000
Toronto, Ontario, Canada M5C 3G7
michelle.leal@traveledge.com
Chief Executive
Andrew Pilkington
2 Queen St E Unit 2000
Toronto, Ontario, Canada M5C 3G7
andrew.pilkington@traveledge.com
What does Travel Edge do?
Travel Edge is a luxury travel agency that offers custom travel planning services.
How do I email Travel Edge?
Email Travel Edge at contact-us@traveledge.com.
Is Travel Edge a host agency?
Yes, Travel Edge serves as a host agency for travel advisors, providing tools, resources, and support to help them run their businesses. Independent travel advisors can offer luxury travel services while using the Travel Edge brand and accessing its industry resources and connections.
Who is Jeff Willner?
Jeff Wilner is the founder and previous CEO of Travel Edge. Andrew Pilkington is now the president of Travel Edge.
Is Travel Edge part of Virtuoso?
No, Travel Edge was a member of Virtuoso until 2021.
How to get professional help with your Travel Edge problem
If you need help with Travel Edge, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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