Travel Edge
Travel Edge provides tools, resources, and industry connections to independent travel advisors.
Mailing address
2 Queen St E Unit 2000, PO Box 328Toronto, Ontario, Canada M5C 3G7
Website
traveledge.comWhat you need to know about Travel Edge
- Travel Edge’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Travel Edge with our insider guide or through our executive contacts.
- Travel Edge's customer service policies are standard. Here are our frequently asked questions about Travel Edge.
How to resolve a problem with Travel Edge
Try self-service first
Use our proven resolution methods, or Travel Edge’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Travel Edge respond?
Phone support
Travel Edge's phone support typically takes 1 to 30 minutes to receive a response, but the response times may be slower during peak periods, like sales events or holidays.Phone number: Customer's can reach Travel Edge at (833) 830-3343.Availability: Phone support is available Monday to Sunday 8 a.m. to 5 p.m. Eastern time.
Email support
Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Travel Edge at contact-us@traveledge.com.
Live chat
Travel Edge does not have live chat support.
Social media
Travel Edge is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Verified contacts
Travel Edge customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Travel Edge self-service links
To get in touch with a travel designer at Travel Edge, you can visit its website and navigate to the "find your expert" section under the "Vacations" menu. There, you can fill out a contact form with your travel details and preferences to help them match you with a designer. Alternatively, you can contact them directly by phone. This process allows you to connect with a travel professional who will assist in planning personalized travel experiences based on your needs.
Travel Edge customer service policies
Travel Edge protects your personal data by implementing several privacy principles, such as ensuring accountability for the information they handle, limiting its collection, and using safeguards to secure it. They also manage third-party access and only share your data with travel suppliers and service partners when necessary to fulfill travel arrangements.
Travel Edge loyalty program
Travel edge does not have a loyalty program.
Frequently asked questions about Travel Edge
Travel Edge is a luxury travel agency that offers custom travel planning services.
Email Travel Edge at contact-us@traveledge.com.
Yes, Travel Edge serves as a host agency for travel advisors, providing tools, resources, and support to help them run their businesses. Independent travel advisors can offer luxury travel services while using the Travel Edge brand and accessing its industry resources and connections.
Jeff Wilner is the founder and previous CEO of Travel Edge. Andrew Pilkington is now the president of Travel Edge.
No, Travel Edge was a member of Virtuoso until 2021.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published November 10, 2024. Updated January 30, 2025.