Travel Edge Customer Service Contacts

Travel Edge provides tools, resources, and industry connections to independent travel advisors.

How to reach a person at Travel Edge

Customer service: (833) 830-3343

Travel Edge Responsiveness rating

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3/5

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What you need to know about Travel Edge

Travel Edge customer service response times

Travel Edge’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportResponse time: Travel Edge’s phone support typically takes 1 to 30 minutes to receive a response, but the response times may be slower during peak periods, like sales events or holidays.
Phone number: Customer’s can reach Travel Edge at (833) 830-3343.
Availability: Phone support is available Monday to Sunday 8 a.m. to 5 p.m. Eastern time.
Email supportResponse time: Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Travel Edge at contact-us@traveledge.com.  
Live chatTravel Edge does not have live chat support.  
Social mediaResponse time: Travel Edge is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.

How to resolve a problem with Travel Edge

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Travel Edge mailing address

2 Queen St E Unit 2000
PO Box 328
Toronto, Ontario, Canada M5C 3G7

Travel Edge loyalty program

Travel edge does not have a loyalty program.

Travel Edge social media channels


Travel Edge executive customer service contacts

Primary Contact
Becky Kingston
Vice President Client Services
2 Queen St E Unit 2000
Toronto, Ontario, Canada M5C 3G7
becky.kingston@traveledge.com

LinkedIn

Secondary Contact
Michelle Madrid-Leal
Vice President, Member Engagement USA and Canada
2 Queen St E Unit 2000
Toronto, Ontario, Canada M5C 3G7
michelle.leal@traveledge.com

LinkedIn

Chief Executive
Andrew Pilkington
2 Queen St E Unit 2000
Toronto, Ontario, Canada M5C 3G7
andrew.pilkington@traveledge.com

LinkedIn

Travel Edge customer service policies

How does Travel Edge protect my personal data?

Travel Edge protects your personal data by implementing several privacy principles, such as ensuring accountability for the information they handle, limiting its collection, and using safeguards to secure it. They also manage third-party access and only share your data with travel suppliers and service partners when necessary to fulfill travel arrangements.

What are Travel Edge terms of use?

Travel Edge’s terms of use cover the rules for using their website, including limitations on how content can be used. They specify that all content is owned by Travel Edge and protected by intellectual property laws. Users must not copy or use the content for commercial purposes without permission. The terms also mention limitations of liability, disallowing the use of the site for unlawful purposes, and clarifying that the information on the site is provided “as is.”

How do I connect with a travel designer through Travel Edge?

To get in touch with a travel designer at Travel Edge, you can visit its website and navigate to the “find your expert” section under the “Vacations” menu. There, you can fill out a contact form with your travel details and preferences to help them match you with a designer. Alternatively, you can contact them directly by phone. This process allows you to connect with a travel professional who will assist in planning personalized travel experiences based on your needs.

Frequently asked questions about Travel Edge

What does Travel Edge do?

Travel Edge is a luxury travel agency that offers custom travel planning services.

How do I email Travel Edge?

Email Travel Edge at contact-us@traveledge.com.

Is Travel Edge a host agency?

Yes, Travel Edge serves as a host agency for travel advisors, providing tools, resources, and support to help them run their businesses. Independent travel advisors can offer luxury travel services while using the Travel Edge brand and accessing its industry resources and connections.

Who is Jeff Willner?

Jeff Wilner is the founder and previous CEO of Travel Edge. Andrew Pilkington is now the president of Travel Edge.

Is Travel Edge part of Virtuoso?

No, Travel Edge was a member of Virtuoso until 2021.

How to get professional help with your Travel Edge problem

If you need help with Travel Edge, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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