TransUnion Customer Service Contact Support Via Phone Email Exec Contacts

TransUnion is an American consumer credit reporting agency. TransUnion collects and aggregates information on over one billion individual consumers in over thirty countries including “200 million files profiling nearly every credit-active consumer in the United States”. Its customers include over 65,000 businesses.

Responsiveness rating

3/5

TransUnion often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about TransUnion

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with TransUnion

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Credit disputes hours:

Monday – Friday
Hours: 8 a.m. – 11 p.m. EST
Closed on major U.S. holidays

To order free credit reports by mail:

Annual Credit Report Request Service
P.O. Box 105281
Atlanta, GA 30348-5281

To purchase TransUnion credit reports:

TransUnion LLC
2 Baldwin Place
P.O. Box 1000
Chester, PA 19016

For fraud and identity theft issues:

TransUnion LLC
P.O. Box 2000
Chester, PA 19016

To opt out of marketing:

TransUnion Name Removal Option
P.O. Box 505
Woodlyn, PA 19094

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

555 W Adams St
Chicago , IL 60661-3601
https://www.transunion.com/

Phone Contacts

Main: (312) 985-2000

(877) 322-8228 (Personal)
(800) 888-4213 (To purchase credit reports)
(800) 916-8800 (Credit disputes)
(800) 680-7289 (Fraud and identity theft)
(888) 909-8872 (Security freeze)
(888) 567-8688 (Marketing opt-out)