TransUnion Customer Service Contacts

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TransUnion is an American consumer credit reporting agency. TransUnion collects and aggregates information on over one billion individual consumers in over thirty countries including “200 million files profiling nearly every credit-active consumer in the United States”. Its customers include over 65,000 businesses.

Responsiveness rating


What you need to know about TransUnion

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with TransUnion

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Credit disputes hours:

Monday – Friday
Hours: 8 a.m. – 11 p.m. EST
Closed on major U.S. holidays

To order free credit reports by mail:

Annual Credit Report Request Service
P.O. Box 105281
Atlanta, GA 30348-5281

To purchase TransUnion credit reports:

TransUnion LLC
2 Baldwin Place
P.O. Box 1000
Chester, PA 19016

For fraud and identity theft issues:

TransUnion LLC
P.O. Box 2000
Chester, PA 19016

To opt out of marketing:

TransUnion Name Removal Option
P.O. Box 505
Woodlyn, PA 19094


555 W Adams St
Chicago , IL 60661-3601

Phone Contacts

Main: (312) 985-2000

(877) 322-8228 (Personal)
(800) 888-4213 (To purchase credit reports)
(800) 916-8800 (Credit disputes)
(800) 680-7289 (Fraud and identity theft)
(888) 909-8872 (Security freeze)
(888) 567-8688 (Marketing opt-out)

Email Contacts

[email protected]
[email protected]

Social Media Contacts


Executive Contacts

Primary Contact
Lisa Dickens
VP Customer Service and Operations
555 W Adams St
Chicago , IL 60661-3601
[email protected]

Secondary Contact
Steve Chaouki
President, U.S. Markets & Consumer Interactive
555 W Adams St
Chicago , IL 60661-3601
[email protected]

Dane Mauldin
Executive Vice President Chief Operating Officer
555 W Adams St
Chicago , IL 60661-3601
[email protected]

Chief Executive
Christopher A. Cartwright
President and Chief Executive Officer
555 W Adams St
Chicago , IL 60661-3601
[email protected]

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