TracFone Wireless

Tracfone Wireless is a prepaid mobile service provider in the U.S. that offers no-contract plans using major carrier networks.

Telephone
Main : (305) 715-6500
Customer service : (800) 867-7183
Mailing address
9700 NW 112th Ave
Miami, FL 33178
Website
tracfone.com

What you need to know about TracFone Wireless

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with TracFone Wireless

Try self-service first

Use our proven resolution methods, or TracFone Wireless’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does TracFone Wireless respond?

Phone support
Available daily from 8 a.m. to 11:45 p.m. Eastern time. Call (800) 867-7183.
Email support
No email support is available.
Online contact form
The online contact form is available for inquiries. Response times are typically within 1 to 2 business days.
Live chat support
Tracfone Wireless does not offer live chat support.
Social media
Tracfone Wireless maintains a presence on social media platforms such as Facebook and X. Response times can vary; for urgent matters, it's recommended to use phone or live chat support.
Verified contacts

TracFone Wireless customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jessica Steinhart
Senior Manager, Customer Retention
Secondary
Daniela Milano
Manager, eCommerce Affiliate Marketing

Additional contacts

Zach Claxton
Director, Sales

TracFone Wireless customer service policies

Tracfone Wireless' privacy policy outlines the collection and use of personal information from customers. This includes data like contact details, transaction information, device usage, and network data. Information may be collected via websites, apps, and customer interactions, such as purchases and support requests. Tracfone uses this data to improve services, personalize customer experiences, and offer promotions. The policy also describes third-party sharing, user rights, and data protection measures. Customers can access, modify, and manage their information based on applicable privacy laws.

TracFone Wireless loyalty program

Tracfone Wireless offers a loyalty program called Tracfone Rewards, allowing customers to earn points through various activities and redeem them for rewards such as service plans and discounts.

Frequently Asked Questions About Tracfone

Tracfone Wireless is owned by Verizon Communications. Verizon acquired Tracfone in a deal finalized in 2021.
Tracfone Wireless is the service provider for Tracfone.
Yes, a Tracfone typically comes with a phone number that is assigned when the phone is activated.
Refund policies vary, but generally, Tracfone does not provide refunds for airtime, service plans, or unused minutes. However, refunds may be possible for defective devices or in specific cases according to its return policy.
Tracfone customer service at (800) 867-7183 or use its website's contact form.

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