TracFone Wireless Customer Service Contacts

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TracFone Wireless, Inc. is a prepaid mobile virtual network operator in the United States, Puerto Rico, and the US Virgin Islands. TracFone Wireless is a subsidiary of Mexico’s largest telecommunications company, América Móvil.

Responsiveness rating


What you need to know about TracFone Wireless

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with TracFone Wireless

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.


9700 NW 112th Ave
Miami, Florida 33178

Phone Contacts

Main: (305) 715-6500
Customer Service: (800) 867-7183
Toll Free: (800) 867-7183

Customer service centers operate from 8 AM to 11:45 PM (EST) 7 days a week

For California residents only, when contacting company:

California Public Utilities Commission

Consumer Affairs Branch

505 Van Ness Avenue

San Francisco, CA 94102

Phone Number: 1-800-649-7570* or TDD 1-800-229-6846

Email Contacts

[email protected]

Social Media Contacts


Executive Contacts

Primary Contact
Angel Aleman
Associate Vice President, Customer Care & Operations
9700 NW 112th Ave
Miami, Florida 33178
[email protected]

Secondary Contact
Mark Mahan
Senior Vice President, Customer Care
9700 NW 112th Ave
Miami, Florida 33178
[email protected]

Chief Executive
Eduardo Diaz Corona
Chief AMX Coordinating Officer
9700 NW 112th Ave
Miami, Florida 33178