TracFone Wireless, Inc. is a prepaid mobile virtual network operator in the United States, Puerto Rico, and the US Virgin Islands. TracFone Wireless is a subsidiary of Mexico’s largest telecommunications company, América Móvil, and offers products and services under multiple brands, which include TracFone, NET10 Wireless, Total Wireless, Straight Talk, SafeLink Wireless, Telcel América, SIMPLE Mobile, and Page Plus Cellular. TracFone Wireless operates as a mobile virtual network operator (MVNO), holding agreements with the United States’ largest wireless network operators to provide service using their networks, including Verizon Wireless, AT&T Mobility, T-Mobile US, Sprint Corporation, and U.S. Cellular.
What you need to know about TracFone Wireless
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with TracFone Wireless
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
9700 NW 112th Ave
Miami, Florida 33178
https://www.tracfone.com
Phone Contacts
Main: (305) 715-6500
Customer Service: 800-867-7183
Toll Free: 800-867-7183
Customer service centers operate from 8 AM to 11:45 PM (EST) 7 days a week
For California residents only, when contacting company:
California Public Utilities Commission
Consumer Affairs Branch
505 Van Ness Avenue
San Francisco, CA 94102
Phone Number: 1-800-649-7570* or TDD 1-800-229-6846
Email Contacts
No customer service emails are published. Instead you have to use live chat.
Social Media Contacts
Executive Contacts
Primary Contact
Angel Aleman
Associate Vice President, Customer Care & Operations
9700 NW 112th Ave
Miami, Florida 33178
[email protected]
Secondary Contact
Mark Mahan
Senior Vice President, Customer Care
9700 NW 112th Ave
Miami, Florida 33178
[email protected]
Chief Executive
Eduardo Diaz Corona
Chief AMX Coordinating Officer
9700 NW 112th Ave
Miami, Florida 33178