Tracfone Wireless is a prepaid mobile service provider in the U.S. that offers no-contract plans using major carrier networks.
TracFone Wireless Responsiveness rating
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What you need to know about TracFone Wireless
The company responds to most customer complaints in a satisfactory manner.
- TracFone Wireless’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with TracFone Wireless with our insider guide or through our executive contacts.
- TracFone Wireless’s customer service policies are standard. Here are our frequently asked questions about TracFone Wireless.
TracFone Wireless customer service response times
TracFone Wireless’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Available daily from 8 a.m. to 11:45 p.m. Eastern time. Call (800) 867-7183. |
| Email support | No email support is available. |
| Online contact form | The online contact form is available for inquiries. Response times are typically within 1 to 2 business days. |
| Live chat support | Tracfone Wireless does not offer live chat support. |
| Social media | Tracfone Wireless maintains a presence on social media platforms such as Facebook and X. Response times can vary; for urgent matters, it’s recommended to use phone or live chat support. |
How to resolve a problem with TracFone Wireless
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.TracFone Wireless mailing address
9700 NW 112th Ave
Miami, FL 33178
TracFone Wireless loyalty program
Tracfone Wireless offers a loyalty program called Tracfone Rewards, allowing customers to earn points through various activities and redeem them for rewards such as service plans and discounts.
TracFone Wireless social media channels
TracFone Wireless executive customer service contacts
Primary Contact
Jessica Steinhart
Senior Manager, Customer Retention
9700 NW 112th Ave
Miami, FL 33178
jrymer@tracfone.com
Secondary Contact
Daniela Milano
Manager, eCommerce Affiliate Marketing
9700 NW 112th Ave
Miami, FL 33178
dmilano@tracfone.com
Alternative Contact
Zach Claxton
Director, Sales
9700 NW 112th Ave
Miami, FL 33178
zclaxton@tracfone.com
TracFone Wireless customer service policies
What is Tracfone Wireless privacy policy?
Tracfone Wireless’ privacy policy outlines the collection and use of personal information from customers. This includes data like contact details, transaction information, device usage, and network data. Information may be collected via websites, apps, and customer interactions, such as purchases and support requests. Tracfone uses this data to improve services, personalize customer experiences, and offer promotions. The policy also describes third-party sharing, user rights, and data protection measures. Customers can access, modify, and manage their information based on applicable privacy laws.
What is Tracfone Wireless' accessibility policy?
Tracfone Wireless prioritizes accessibility by offering products and services designed for individuals with disabilities. It adheres to Web Content Accessibility Guidelines (WCAG) 2.1 to enhance the user experience. Features include hearing aid-compatible devices, TTY device compatibility, and Real-Time Text (RTT) for easier communication. Tracfone also provides customer assistance for those with visual, speech, physical, and cognitive disabilities, and offers options like Wi-Fi calling and Alexa integration for added convenience.
TracFone Wireless self-service links
How to activate my Tracfone wireless.
To activate a Tracfone Wireless device:
- Visit the activation page.
- Select the option to keep your current number.
- Enter your phone number.
- Enter the verification code when prompted.
- Follow any additional instructions to complete the activation.
How to activate my SIM card.
To activate a Tracfone Wireless SIM card on Android:
- Remove the SIM card from the old phone.
- Use a SIM-eject tool or paperclip to open the SIM tray.
- Insert the SIM card into the new phone.
- Open the SIM tray in the new phone.
- Follow the on-screen prompts to complete the activation.
Who owns Tracfone Wireless?
Tracfone Wireless is owned by Verizon Communications. Verizon acquired Tracfone in a deal finalized in 2021.
Who is the service provider of Tracfone?
Tracfone Wireless is the service provider for Tracfone.
Does a Tracfone come with a phone number?
Yes, a Tracfone typically comes with a phone number that is assigned when the phone is activated.
Can I get a refund from Tracfone?
Refund policies vary, but generally, Tracfone does not provide refunds for airtime, service plans, or unused minutes. However, refunds may be possible for defective devices or in specific cases according to its return policy.
How do I contact Tracfone?
Tracfone customer service at (800) 867-7183 or use its website’s contact form.
How to get professional help with your TracFone Wireless problem
If you need help with TracFone Wireless, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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