TracFone Wireless

TracFone Wireless, Inc. is a prepaid mobile virtual network operator in the United States, Puerto Rico, and the US Virgin Islands. TracFone Wireless is a subsidiary of Mexico’s largest telecommunications company, América Móvil, and offers products and services under multiple brands, which include TracFone, NET10 Wireless, Total Wireless, Straight Talk, SafeLink Wireless, Telcel América, SIMPLE Mobile, and Page Plus Cellular. TracFone Wireless operates as a mobile virtual network operator (MVNO), holding agreements with the United States’ largest wireless network operators to provide service using their networks, including Verizon Wireless, AT&T Mobility, T-Mobile US, Sprint Corporation, and U.S. Cellular.

9700 NW 112th Ave
Miami, Florida 33178

Phone Contacts

Main: (305) 715-6500
Customer Service: 800-867-7183
Toll Free: 800-867-7183

Customer service centers operate from 8 AM to 11:45 PM (EST) 7 days a week

For California residents only, when contacting company:

California Public Utilities Commission

Consumer Affairs Branch

505 Van Ness Avenue

San Francisco, CA 94102

Phone Number: 1-800-649-7570* or TDD 1-800-229-6846

Email Contacts

[email protected]

No customer service emails are published. Instead you have to use live chat. 

Social Media Contacts


Executive Contacts

Primary Contact
Angel Aleman
Associate Vice President, Customer Care & Operations
9700 NW 112th Ave
Miami, Florida 33178
[email protected]

Secondary Contact
Mark Mahan
Senior Vice President, Customer Care
9700 NW 112th Ave
Miami, Florida 33178
[email protected]

Chief Executive
Eduardo Diaz Corona
Chief AMX Coordinating Officer
9700 NW 112th Ave
Miami, Florida 33178

Last updated: April 9, 2019.

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