TracFone Wireless Customer Service Contacts

TracFone Wireless, Inc. is a prepaid mobile virtual network operator in the United States, Puerto Rico, and the US Virgin Islands. TracFone Wireless is a subsidiary of Mexico’s largest telecommunications company, América Móvil.

How to reach a person at TracFone Wireless

Customer Service:  (800) 867-7183

Toll Free: (800) 867-7183

TracFone Wireless Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Customer service centers operate from 8 AM to 11:45 PM (EST) 7 days a week

For California residents only, when contacting company:

California Public Utilities Commission

Consumer Affairs Branch

505 Van Ness Avenue

San Francisco, CA 94102

Phone Number: 1-800-649-7570* or TDD 1-800-229-6846

What you need to know about TracFone Wireless

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with TracFone Wireless

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

TracFone Wireless’s mailing address

9700 NW 112th Ave
Miami, Florida 33178

TracFone Wireless’s social media channels


TracFone Wireless’s executive customer service contacts

Primary Contact
Angel Aleman
Associate Vice President, Customer Care u0026 Operations
9700 NW 112th Ave
Miami, Florida 33178
[email protected]

Secondary Contact
Mark Mahan
Senior Vice President, Customer Care
9700 NW 112th Ave
Miami, Florida 33178
[email protected]

Chief Executive
Eduardo Diaz Corona
Chief AMX Coordinating Officer
9700 NW 112th Ave
Miami, Florida 33178

How to get professional help with your TracFone Wireless problem

If you need help with TracFone Wireless, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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