TracFone Wireless, Inc. is a prepaid mobile virtual network operator in the United States, Puerto Rico, and the US Virgin Islands. TracFone Wireless is a subsidiary of Mexico’s largest telecommunications company, América Móvil.
How to reach a person at TracFone Wireless
Main: (305) 715-6500
Customer Service: (800) 867-7183
Toll Free: (800) 867-7183
TracFone Wireless Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
Customer service centers operate from 8 AM to 11:45 PM (EST) 7 days a week
For California residents only, when contacting company:
California Public Utilities Commission
Consumer Affairs Branch
505 Van Ness Avenue
San Francisco, CA 94102
Phone Number: 1-800-649-7570* or TDD 1-800-229-6846
What you need to know about TracFone Wireless
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with TracFone Wireless
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.TracFone Wireless mailing address
9700 NW 112th Ave
Miami, Florida 33178
https://www.tracfone.com
TracFone Wireless executive customer service contacts
Primary Contact
Angel Aleman
Associate Vice President, Customer Care & Operations
9700 NW 112th Ave
Miami, Florida 33178
aaleman@tracfone.com
Secondary Contact
Mark Mahan
Senior Vice President, Customer Care
9700 NW 112th Ave
Miami, Florida 33178
mmahan@tracfone.com
Chief Executive
Eduardo Diaz Corona
Chief AMX Coordinating Officer
9700 NW 112th Ave
Miami, Florida 33178
Who is the service provider of Tracfone?
Tracfone Wireless, Inc. is the service provider for Tracfone.
Does a Tracfone come with a phone number?
Yes, a Tracfone typically comes with a phone number that is assigned when the phone is activated.
Is Tracfone owned by Verizon?
Yes, Tracfone is owned by Verizon Communications. Verizon completed the acquisition of Tracfone in 2021.
Can I get a refund from Tracfone?
Refund policies vary, but generally, Tracfone does not provide refunds for airtime, service plans, or unused minutes. However, refunds may be possible for defective devices or in specific cases according to its return policy.
How do I contact Tracfone?
Tracfone customer service at (800) 867-7183 or use its website’s contact form.
How to get professional help with your TracFone Wireless problem
If you need help with TracFone Wireless, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.