TracFone Wireless

TracFone Wireless, Inc. is a prepaid mobile virtual network operator in the United States, Puerto Rico, and the US Virgin Islands. TracFone Wireless is a subsidiary of Mexico’s largest telecommunications company, América Móvil, and offers products and services under multiple brands, which include TracFone, NET10 Wireless, Total Wireless, Straight Talk, SafeLink Wireless, Telcel América, SIMPLE Mobile, and Page Plus Cellular. TracFone Wireless operates as a mobile virtual network operator (MVNO), holding agreements with the United States’ largest wireless network operators to provide service using their networks, including Verizon Wireless, AT&T Mobility, T-Mobile US, Sprint Corporation, and U.S. Cellular.

9700 NW 112th Ave
Miami, Florida 33178
https://www.tracfone.com


Phone Contacts

Main: (305) 715-6500
Customer Service: 800-867-7183
Toll Free: 800-867-7183

Customer service centers operate from 8 AM to 11:45 PM (EST) 7 days a week

For California residents only, when contacting company:

California Public Utilities Commission

Consumer Affairs Branch

505 Van Ness Avenue

San Francisco, CA 94102

Phone Number: 1-800-649-7570* or TDD 1-800-229-6846

www.cpuc.ca.gov


Email Contacts

BBBComplaints@tracfone.com

No customer service emails are published. Instead you have to use live chat. 


Social Media Contacts

Facebook
Twitter
Google Plus


Executive Contacts

Primary Contact
Mark Mahan
Senior Vice President, Customer Care
9700 NW 112th Ave
Miami, Florida 33178
mmahan@tracfone.com

Secondary Contact
Ángel Alija Guerrero
Executive Director Mobile Operations
9700 NW 112th Ave
Miami, Florida 33178
aguerrero@tracfone.com

Chief Executive
Daniel Hajj Aboumrad
CEO
9700 NW 112th Ave
Miami, Florida 33178
daboumrad@tracfone.com


Researched by Carolyn Moon and filed under .
Last updated: April 4, 2018.


NOTE: As a service to our readers, we post the names, numbers and email addresses of executives responsible for customer service at major companies.

If you’re having a problem with a company, please consider using our proven strategies for a resolutionDo not simply write to the CEO. This could severely limit your ability to resolve your issue.

Can’t find a company? You can either send us a request for research help or use our proven research strategies to track down the information you need.

Do you have company contacts you’d like to share with us? Please use this form.

Bouncing emails or disconnected phone numbers? You can report inaccurate or out-of-date information here.

We rely on our volunteer researchers to find the information in this database. If you’d like to help, please send us a note.

Can’t fix a problem yourself? Contact our advocates through this form. We’re happy to assist.

DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. If you detect any omissions, misstatements or errors, please contact us immediately.