Tivoli Gardens Customer Service Contacts

Tivoli Gardens is a historic amusement park and entertainment venue in Copenhagen, Denmark, known for its rides, gardens, and cultural events.

How to reach a person at Tivoli Gardens

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What you need to know about Tivoli Gardens

Visitors have praised the staff for being helpful and contributing to a great experience. The park is also described as completely safe, with staff present at every exit, allowing visitors to explore freely.

Tivoli Gardens customer service response times

Tivoli Gardens’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportTivoli Gardens’ customer service can be reached by phone at +45-33-15-10-01. The call center operates Monday to Friday from 10 am. to 4 p.m., and on Saturdays, Sundays, and holidays from 10 a.m. to 2 p.m. Please note that the call center is closed on Saturdays, Sundays, and holidays outside of Tivoli’s operating season.
Email supportTivoli Gardens provides customer support via email at info@tivoli.dk. While specific response times are not detailed, the customer service team operates during the following hours: Monday to Friday, 10 a.m. to 4 p.m.
Saturday, Sunday, and Holidays: 10 a.m. to 2 p.m.
Online contact formTivoli Gardens offers customer support through various channels, including phone and email. However, specific information regarding response times for inquiries submitted via an online contact form is not provided. For more immediate assistance, you might consider contacting them by phone at +45-33-15-10-01 during its operating hours.
Live chat supportTivoli Gardens does not offer live chat support.
Social mediaTivoli Gardens maintains an active presence on social media platforms such as Facebook, Instagram, and LinkedIn. While specific response times for customer service inquiries via these channels are not publicly disclosed, Tivoli’s personal data policy indicates that interactions on social media are processed based on legitimate interests, including communication and marketing efforts.

How to resolve a problem with Tivoli Gardens

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Tivoli Gardens mailing address

Vesterbrogade 3
1630 Copenhagen V, Denmark CVR no. 10404916

Tivoli Gardens loyalty program

Tivoli Gardens offers a loyalty program called Tivoli Lux, which provides exclusive benefits and discounts to Tivoli Pass holders. To access Tivoli Lux, you need to purchase a Tivoli Pass and link it to your My Tivoli profile in the Tivoli app.

Tivoli Gardens social media channels

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Tivoli Gardens executive customer service contacts

Primary Contact
Kasper Schumacher
SVP
Vesterbrogade 3
1630 Copenhagen V, Denmark CVR no. 10404916
kasper.schumacher@tivoli.dk

LinkedIn

Secondary Contact
Martin Bakkegaard
CFO
Vesterbrogade 3
1630 Copenhagen V, Denmark CVR no. 10404916
martin.bakkegaard@tivoli.dk

LinkedIn

Chief Executive
Susanne Mørch Koch
Vesterbrogade 3
1630 Copenhagen V, Denmark CVR no. 10404916
susanne.morchkoch@tivoli.dk

LinkedIn

Tivoli Gardens customer service policies

What is Tivoli Gardens personal data policy?

Tivoli A/S (“Tivoli”) is committed to safeguarding personal data and ensuring confidentiality. The personal data policy outlines the processing of personal information across various interactions, including website visits, customer service communications, Tivoli Pass purchases, and visits to Tivoli Gardens. The policy details the types of personal data collected, such as contact information, payment details, and online behavior, and specifies the purposes for processing, which include service optimization, marketing, and security. Tivoli processes personal data based on legitimate interests, contractual obligations, legal requirements, or user consent, depending on the context. The policy also informs individuals of their rights under data protection legislation, including access, correction, deletion, and objection to processing.

What is Tivoli Gardens terms and conditions?

Tivoli A/S, located at Vesterbrogade 3, 1630 Copenhagen V, Denmark, CVR no. 10404916, has established terms and conditions effective from October 3, 2024, governing various aspects of its services. Admission tickets, with or without Unlimited ride options, are valid for a single visit on the specified date and must display a readable, unused barcode. Children under 3 years enter free when accompanied by a paying adult, with a limit of four children per adult; additional children require separate tickets. Tickets are bearer instruments and can be used by any holder. Tivoli reserves the right to limit access on certain days, even with a valid ticket, and such tickets are generally non-refundable. For performances, shows, and concerts, tickets are sold through Billetlugen A/S, and may include additional fees. Specific terms apply to Tivoli Passes, school products, parking, and gift certificates.

How can I plan my next trip to Tivoli Gardens?

Here’s a step-by-step guide for planning your visit to Tivoli Gardens:

  • Check the opening hours and ticket options.
  • Buy your tickets in advance or consider a Tivoli Pass.
  • Download the Tivoli app for easy navigation.
  • Plan your transportation; Tivoli is close to Copenhagen Central Station.
  • Explore dining options or book in advance.
  • Look at the event calendar for special shows or concerts.
  • Choose accommodations nearby if needed.
Frequently asked questions about Tivoli Gardens

Who owns Tivoli Gardens?

Tivoli Gardens is owned by Tivoli A/S, a private limited company. The company is publicly traded on the Copenhagen Stock Exchange, with shares listed under the symbol TIVOLI. Tivoli A/S is primarily controlled by a mix of institutional investors, private shareholders, and some family owners. The company was originally founded in 1843 by Georg Carstensen.

How can I contact Tivoli Gardens customer service?

Call Tivoli customer service at +45-33-15-10-01 or email info@tivoli.dk.

What should I do if I have an issue with Tivoli services?

Call Tivoli customer service at +45-33-15-10-01 or email info@tivoli.dk.

How to get professional help with your Tivoli Gardens problem

If you need help with Tivoli Gardens, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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