Tivoli Gardens

Tivoli Gardens is a historic amusement park and entertainment venue in Copenhagen, Denmark, known for its rides, gardens, and cultural events.

Telephone

Main : +45-33-15-10-01

info@tivoli.dk

Mailing address

Vesterbrogade 3
1630 Copenhagen V, Denmark CVR no. 10404916

Website

tivoli.dk

What you need to know about Tivoli Gardens

Visitors have praised the staff for being helpful and contributing to a great experience. The park is also described as completely safe, with staff present at every exit, allowing visitors to explore freely.

Tivoli Gardens’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Tivoli Gardens with our insider guide or through our executive contacts.
Tivoli Gardens's customer service policies are standard. Here are our frequently asked questions about Tivoli Gardens.

How to resolve a problem with Tivoli Gardens

Try self-service first

Use our proven resolution methods, or Tivoli Gardens’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Tivoli Gardens respond?

Phone support

Tivoli Gardens' customer service can be reached by phone at +45-33-15-10-01. The call center operates Monday to Friday from 10 am. to 4 p.m., and on Saturdays, Sundays, and holidays from 10 a.m. to 2 p.m. Please note that the call center is closed on Saturdays, Sundays, and holidays outside of Tivoli's operating season.

Email support

Tivoli Gardens provides customer support via email at info@tivoli.dk. While specific response times are not detailed, the customer service team operates during the following hours: Monday to Friday, 10 a.m. to 4 p.m.
Saturday, Sunday, and Holidays: 10 a.m. to 2 p.m.

Online contact form

Tivoli Gardens offers customer support through various channels, including phone and email. However, specific information regarding response times for inquiries submitted via an online contact form is not provided. For more immediate assistance, you might consider contacting them by phone at +45-33-15-10-01 during its operating hours.

Live chat support

Tivoli Gardens does not offer live chat support.

Social media

Tivoli Gardens maintains an active presence on social media platforms such as Facebook, Instagram, and LinkedIn. While specific response times for customer service inquiries via these channels are not publicly disclosed, Tivoli's personal data policy indicates that interactions on social media are processed based on legitimate interests, including communication and marketing efforts.

Verified contacts

Tivoli Gardens customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Kasper Schumacher

SVP

kasper.schumacher@tivoli.dk

Secondary

Martin Bakkegaard

CFO

martin.bakkegaard@tivoli.dk

Chief Executive

Susanne Mørch Koch

Chief Executive

susanne.morchkoch@tivoli.dk

Tivoli Gardens self-service links

Here's a step-by-step guide for planning your visit to Tivoli Gardens:

Check the opening hours and ticket options.
Buy your tickets in advance or consider a Tivoli Pass.
Download the Tivoli app for easy navigation.
Plan your transportation; Tivoli is close to Copenhagen Central Station.
Explore dining options or book in advance.
Look at the event calendar for special shows or concerts.
Choose accommodations nearby if needed.

Tivoli Gardens customer service policies

Tivoli A/S ("Tivoli") is committed to safeguarding personal data and ensuring confidentiality. The personal data policy outlines the processing of personal information across various interactions, including website visits, customer service communications, Tivoli Pass purchases, and visits to Tivoli Gardens. The policy details the types of personal data collected, such as contact information, payment details, and online behavior, and specifies the purposes for processing, which include service optimization, marketing, and security. Tivoli processes personal data based on legitimate interests, contractual obligations, legal requirements, or user consent, depending on the context. The policy also informs individuals of their rights under data protection legislation, including access, correction, deletion, and objection to processing.

Tivoli Gardens loyalty program

Tivoli Gardens offers a loyalty program called Tivoli Lux, which provides exclusive benefits and discounts to Tivoli Pass holders. To access Tivoli Lux, you need to purchase a Tivoli Pass and link it to your My Tivoli profile in the Tivoli app.

Frequently asked questions about Tivoli Gardens

Tivoli Gardens is owned by Tivoli A/S, a private limited company. The company is publicly traded on the Copenhagen Stock Exchange, with shares listed under the symbol TIVOLI. Tivoli A/S is primarily controlled by a mix of institutional investors, private shareholders, and some family owners. The company was originally founded in 1843 by Georg Carstensen.

Call Tivoli customer service at +45-33-15-10-01 or email info@tivoli.dk.

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