Timberland is a footwear and apparel company. The brand has a strong focus on quality, durability, and comfort, catering to both outdoor enthusiasts and fashion-conscious consumers.
Timberland Responsiveness rating
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What you need to know about Timberland
- Timberland’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Timberland with our insider guide or through our executive contacts.
- Timberland’s customer service policies are standard. Here are our frequently asked questions about Timberland.
Timberland customer service response times
Timberland’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response time: Phone inquiries typically take 1 to 30 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Customers can contact Timberland at (888) 802-9947 Availability: Phone inquiries is available from Monday to Friday from 7 a.m. to 6 p.m Central time, but the response times may be slower during peak periods, like sales events or holidays. |
| Email support | Response time: Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact through the “contact us” section on Timberland’s website. |
| Live chat | Response time: Timberland’s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available Monday to Friday from 7 a.m. to 6 p.m Central time, but the response times may be slower during peak periods, like sales events or holidays. |
| Social media | Response time: Timberland is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Timberland
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Timberland mailing address
200 Domain Drive
Stratham, NH 03885
Timberland loyalty program
Timberland’s Community is a free loyalty program that rewards members with points for purchases and engagement. Members earn 1 point for every $1 spent online at timberland.com and in Timberland-owned stores in the U.S. Accumulating 250 points grants a $25 reward. Additional perks include exclusive access to sales and product launches, a 10% discount upon joining, and a 20% off birthday gift for those who provide their birthdate.
Timberland social media channels
Timberland executive customer service contacts
Primary Contact
Sean Barry
Senior Manager
200 Domain Drive
Stratham, NH 03885
BSean@timberland.com
Chief Executive
Nina Flood
200 Domain Drive
Stratham, NH 03885
nina_flood@vfc.com
Can I return my old Timberland boots?
No, Timberland does not accept old boots for returns unless they are defective or are still under warranty period. Worn or old boots would not qualify for return under their standard return policy.
Where is Timberland headquarters located?
Timberland’s headquarters is located in Stratham, N.H., USA.
How do I contact Timberland customer service?
Contact Timberland customer service through its website’s help center, by phone at (888) 802-9947, or via the live chat option available on its website.
Email it at:
warranty claims – us_warranty@timberland.com
Canadian warranty claims – ca_warranty@timberland.com
How do I complain to Timberlands?
Call Timberland customer service at (888) 802-9947 or use the contact form on its website. It also offers live chat for immediate assistance.
How long is the Timberland warranty?
Timberland offers a limited warranty that covers defects in materials and workmanship for 12 months from the date of purchase. The warranty does not cover normal wear and tear or damage caused by misuse.
How many days is Timberland's return policy?
Timberland offers a 30-day return policy for items purchased online or in-store. The items must be in unworn condition and in the original packaging to qualify for a return.
Can Timberland boots be repaired?
Yes, some Timberland boots can be repaired, especially for minor issues like resoling. However, Timberland does not offer in-house repair services.
Can you return online orders in Timberland store?
Yes, you can return online orders to a Timberland store, as long as you bring the packing slip or proof of purchase, and the items are in unworn condition.
How do I return a defective Timberland boot?
Contact customer service to initiate the return process. Provide proof of purchase and photos of the defect. If eligible, Timberland will provide instructions on how to return the boot for a replacement or refund.
Can I send my old Timberlands back?
Timberland does not accept old, used boots unless they are defective or are still under warranty. It does, however, offer recycling initiatives through some of their retail stores, where you may be able to recycle old Timberland products.
How to get professional help with your Timberland problem
If you need help with Timberland, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.