Timberland
Timberland is a footwear and apparel company. The brand has a strong focus on quality, durability, and comfort, catering to both outdoor enthusiasts and fashion-conscious consumers.
Telephone
Customer service : (888) 802-9947
What you need to know about Timberland
- Timberland’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Timberland with our insider guide or through our executive contacts.
- Timberland's customer service policies are standard. Here are our frequently asked questions about Timberland.
How to resolve a problem with Timberland
Try self-service first
Use our proven resolution methods, or Timberland’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Timberland respond?
Phone support
Phone inquiries typically take 1 to 30 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Customers can contact Timberland at (888) 802-9947Availability: Phone inquiries is available from Monday to Friday from 7 a.m. to 6 p.m Central time, but the response times may be slower during peak periods, like sales events or holidays.
Email support
Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact through the "contact us" section on Timberland's website.
Live chat
Timberland's live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available Monday to Friday from 7 a.m. to 6 p.m Central time, but the response times may be slower during peak periods, like sales events or holidays.
Social media
Timberland is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Verified contacts
Timberland customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Primary
Sean Barry
Senior Manager
Timberland self-service links
To return an item to Timberland, it must be unworn, unwashed, and returned within 30 days. Customers can initiate a return by logging into their Timberland account or using the Order Status page to request a return label. After printing and attaching the prepaid shipping label, the item must be shipped back. Refunds take 6-10 business days, excluding original shipping costs. Exchanges are not processed by mail; customers must return the item and place a new order or visit a Timberland store. Gift cards and PayPal purchases have additional restrictions.
Timberland customer service policies
Timberland protects personal data through SSL encryption, restricted access to information, and security measures for its IT systems. It has policies on data retention, complaint handling, and compliance with privacy laws. However, it acknowledges that no online data transmission or storage is 100% secure and advise against sharing sensitive information via email. It reserves the right to change their privacy policy at any time.
Timberland loyalty program
Timberland's Community is a free loyalty program that rewards members with points for purchases and engagement. Members earn 1 point for every $1 spent online at timberland.com and in Timberland-owned stores in the U.S. Accumulating 250 points grants a $25 reward. Additional perks include exclusive access to sales and product launches, a 10% discount upon joining, and a 20% off birthday gift for those who provide their birthdate.
Frequently asked questions about Timberland
No, Timberland does not accept old boots for returns unless they are defective or are still under warranty period. Worn or old boots would not qualify for return under their standard return policy.
Timberland’s headquarters is located in Stratham, N.H., USA.
Contact Timberland customer service through its website’s help center, by phone at (888) 802-9947, or via the live chat option available on its website.
Email it at:
warranty claims - us_warranty@timberland.com
Canadian warranty claims - ca_warranty@timberland.com
Call Timberland customer service at (888) 802-9947 or use the contact form on its website. It also offers live chat for immediate assistance.
Timberland offers a limited warranty that covers defects in materials and workmanship for 12 months from the date of purchase. The warranty does not cover normal wear and tear or damage caused by misuse.
Timberland offers a 30-day return policy for items purchased online or in-store. The items must be in unworn condition and in the original packaging to qualify for a return.
Yes, some Timberland boots can be repaired, especially for minor issues like resoling. However, Timberland does not offer in-house repair services.
Yes, you can return online orders to a Timberland store, as long as you bring the packing slip or proof of purchase, and the items are in unworn condition.
Contact customer service to initiate the return process. Provide proof of purchase and photos of the defect. If eligible, Timberland will provide instructions on how to return the boot for a replacement or refund.
Timberland does not accept old, used boots unless they are defective or are still under warranty. It does, however, offer recycling initiatives through some of their retail stores, where you may be able to recycle old Timberland products.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published October 14, 2024. Updated February 12, 2025.