Ticketmaster Customer Service Contacts

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Ticketmaster is an independent American ticket sales and distribution company. The company acts as an agent for clients to sell tickets via phone, online, or at a Ticketmaster location.

Responsiveness rating


What you need to know about Ticketmaster

Ticketmaster tries to send customers to an automated system to handle customer service complaints that is frustrating and arbitrary. We've advocated a range of Ticketmaster cases, from bad seats to botched refunds. Worse, Ticketmaster has a de-facto monopoly on ticket sales in the United States, so customers have nowhere else to go.

How to resolve a Ticketmaster problem

In our experience, Ticketmaster is not only unresponsive to customers but also litigious. It has threatened to sue this site for publishing executive contacts, which automatically gave it a one-star review. Here's how to get a refund from Ticketmaster.

Attn: Fan Support
1000 Corporate Landing
Charleston, WV 25311


9348 Civic Center Drive
Beverly Hills, CA 90210

Phone Contacts

Main: (800) 828-5321
Customer Service: (800) 653-8000
Toll Free: (800) 745-3000
International: (310) 867-7000

Social Media Contacts


Executive Contacts

Primary Contact
Scott Donowho
SVP, Fan Experience Global
9348 Civic Center Drive
Beverly Hills, CA 90210
(310) 867-7000
[email protected]

Chief Executive
Michael Rapino
President and Chief Executive Officer
9348 Civic Center Drive
Beverly Hills, CA 90210
[email protected]

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