Ticketmaster serves as an agent for event organizers, selling tickets via its website, mobile apps, and authorized outlets.
Ticketmaster Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Ticketmaster
What you need to know about Ticketmaster
We receive many complaints about Ticketmaster. We’ve advocated a range of Ticketmaster cases, from bad seats to botched refunds. Our latest involves someone whose tickets didn’t even exist. Also, this customer was not refunded despite not being able to see a show. The venue downgraded the customer’s seats and refused to issue a refund. Ticketmaster is one of the most complained-about companies we cover. This P!nk fan couldn’t see the stage — but Ticketmaster still wouldn’t give her a refund.
- Ticketmaster’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Ticketmaster with our insider guide or through its executive contacts.
- Ticketmaster’s customer service policies are standard. Here are our frequently asked questions about Ticketmaster.
Ticketmaster customer service response times
Ticketmaster’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (800) 653-8000 | Representatives are available Monday through Friday from 9 a.m. to 8:30 p.m., Saturday from 9 a.m. to 7 p.m., and Sunday from 9 a.m. to 6 p.m. (all times local). Alaska and Hawaii follow Pacific time zone hours of operation. |
| Email support | Ticketmaster does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries. |
| Live chat | Ticketmaster offers a live chat feature on its website, but users must be logged into a Ticketmaster account to access it. |
| Social media | Ticketmaster is active on social media platforms such as Facebook, X, Instagram and YouTube. |
| Help center/FAQ | Ticketmaster’s help center/FAQ provides quick answers to common questions regarding ticket purchases, event cancellations, refunds, account management and accessible seating. |
How to resolve a problem with Ticketmaster
In our experience, Ticketmaster is not only unresponsive to customers but also is litigious. It has threatened to sue this site for publishing executive contacts, which automatically resulted in a one-star rating. Here’s how to try to get a refund from Ticketmaster.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Ticketmaster mailing address
9348 Civic Center Drive
Beverly Hills, CA 90210
Ticketmaster loyalty program
Ticketmaster does not have a loyalty program.
Ticketmaster social media channels
Ticketmaster executive customer service contacts
Primary Contact
Scott Donowho
Senior Vice President, Client and Operations Support
1000 Broadway
Suite 110
Denver, CO 80203
scott.donowho@ticketmaster.com
Secondary Contact
Marla Ostroff
Managing Director, North America
430 West 15th Street
3rd Floor
New York, NY 10011
marla.ostroff@ticketmaster.com
Chief Executive
Michael Rapino
9348 Civic Center Drive
Beverly Hills, CA 90210
michael.rapino@livenationentertainment.com
Ticketmaster customer service policies
What is Ticketmaster's privacy policy?
Ticketmaster’s privacy policy describes how the company collects, uses, and protects personal information. It outlines how data are used to process orders, provide customer support and for marketing purposes.
What are Ticketmaster's terms of use?
Ticketmaster’s terms of use set forth the conditions for using the company’s services, including account creation and closure, ticket purchasing and the management of personal information.
What is Ticketmaster's purchase policy?
Ticketmaster’s purchase policy outlines the rules and conditions that apply to buying tickets through its platform.
Ticketmaster self-service links
How do I update my account information?
Visit the website, log into your account and navigate to “Account Settings” to update personal information, email address, password, payment methods and communication preferences.
How can I transfer tickets to someone else?
Visit the website, log into your account and navigate to “My Tickets.” Select the event, followed by “Transfer Tickets,” and enter the recipient’s information.
How do I check if my order is confirmed?
Visit the website, log into your account and navigate to “My Tickets” to view recent orders.
How do I file a complaint with Ticketmaster customer service?
Visit the website, log into your account, navigate to “My Tickets,” select the relevant order or event, and use the “Contact Us” or “Chat” option to submit your complaint.
What is the relationship between Ticketmaster and Live Nation Entertainment?
Live Nation Entertainment is the parent company of Ticketmaster, having acquired it in 2010.
How can I contact Ticketmaster customer service?
Call (800) 653-8000.
What payment methods does Ticketmaster accept?
Ticketmaster accepts major credit and debit cards such as Visa, MasterCard, American Express and Discover. In some regions, additional payment options such as PayPal or Apple Pay may also be available.
How to get professional help with your Ticketmaster problem
If you need help with Ticketmaster, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Ticketmaster?
Submit your review | |
My rating would be negative stars if I could. 11/1/25 can't buy tickets because their site identifies possible fraud. Called the number on the error messages multiple times, no answer. Left multiple messages. Today is 11/9/25 nobody has called. Called customer service yesterday was told to wait. Asked for this to be escalated, was told I would hear back in 24 hours, nobody called. Called again today, "you need to wait."
We need a company to purchase tickets through who A) has their shit together, B) actually values their customers. This is no way to run a business.
If there is fraud, Ticketmaster will be reimbursing me. I will go bankrupt suing them.
The terrible suck, I have season tickets and my acct is locked, they keep telling me they will call in 3 to 5 days, this is the 6 time i've heard that, it been 17 days and still no call. All the dumb people tell me is that all they can do is put a request in, 3 to 5 days, I wouldn't ecen give them 1 star but I have to
THEY ARE THE WORST!!! I WILL NEVER BUY A TICKET FROM THEM AGAIN!!!! .. people beware!! phony customer service that has no idea on how to help you ... and messed up system! made us wait 3 and half hours, 96 degrees in front of the rose bowl because our tickets wouldn't show the barcode ... we were advised to go as early as possible to fix that but when we got there customer service didnt open til 4.30pm!!!! my friend almost had a heat stroke because we didnt want to loose our place in line !!! bought the ticket almost a year in advance .. and had problem since then!!! ... PEOPLE DO NOT BUY TICKETS FROM THEM !!!
Purchased tickets for Stevie Wonder at Lytham Festival 3rd July
Purchased transport flyer for event
Purchased souvenier to take from event.
Total cost £425.00
1. Paid for tickets to come by post
Total cost for 2 tickets Cost lost £35.80 these arrived by post 17th July exactly 2 weeks after the event.
2. Paid for transport to and from event. I never received information where and when pick ups and times available Cost lost £20.00
3. Paid for a souvenier to take from event . On entering event pen no souvenier this will be sent by post
4. Sent QR codes to phone to enter event . Wifi signal poor.
5. Paid VIP because of disability . When wifi did not work we were removed from the queue to join the box office 50 yard from the queue.
Once solved on mobile we had to rejoin the queue from the back. (Disabled remember)
This made us late for seats . No disabled seats at the event it was a free for all. Deck chairs allocated were given to anyone any age no thought given to the disabled on foot.
Entrance to the VIP was 500 yards from where the buses dropped you off.
In the event people put down blankets to allocate floor space for the show causing trip hazards.
No taxis available at event exits due to locals using the road behind to put up their own tables and chairs and not pay anything.
Return buses 500 yards away. Left the concert 45 minutes early due to pain and panic for when the event finished. Not fit for purpose and absolute rip off and ticket master should be sued for the pain and suffering they csused people
This is the very worst company support ever. Hard to believe ticketmaster is the worst.
