Ticketmaster serves as an agent for event organizers, selling tickets via its website, mobile apps, and authorized outlets.
Ticketmaster Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Ticketmaster
What you need to know about Ticketmaster
We receive many complaints about Ticketmaster. We’ve advocated a range of Ticketmaster cases, from bad seats to botched refunds. Our latest involves someone whose tickets didn’t even exist. Also, this customer was not refunded despite not being able to see a show. The venue downgraded the customer’s seats and refused to issue a refund. Ticketmaster is one of the most complained-about companies we cover.
- Ticketmaster’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Ticketmaster with our insider guide or through its executive contacts.
- Ticketmaster’s customer service policies are standard. Here are our frequently asked questions about Ticketmaster.
Ticketmaster customer service response times
Ticketmaster’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (800) 653-8000 | Representatives are available Monday through Friday from 9 a.m. to 8:30 p.m., Saturday from 9 a.m. to 7 p.m., and Sunday from 9 a.m. to 6 p.m. (all times local). Alaska and Hawaii follow Pacific time zone hours of operation. |
| Email support | Ticketmaster does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries. |
| Live chat | Ticketmaster offers a live chat feature on its website, but users must be logged into a Ticketmaster account to access it. |
| Social media | Ticketmaster is active on social media platforms such as Facebook, X, Instagram and YouTube. |
| Help center/FAQ | Ticketmaster’s help center/FAQ provides quick answers to common questions regarding ticket purchases, event cancellations, refunds, account management and accessible seating. |
How to resolve a problem with Ticketmaster
In our experience, Ticketmaster is not only unresponsive to customers but also is litigious. It has threatened to sue this site for publishing executive contacts, which automatically resulted in a one-star rating. Here’s how to try to get a refund from Ticketmaster.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Ticketmaster mailing address
9348 Civic Center Drive
Beverly Hills, CA 90210
Ticketmaster loyalty program
Ticketmaster does not have a loyalty program.
Ticketmaster social media channels
Ticketmaster executive customer service contacts
Primary Contact
Scott Donowho
Senior Vice President, Client and Operations Support
1000 Broadway
Suite 110
Denver, CO 80203
scott.donowho@ticketmaster.com
Secondary Contact
Marla Ostroff
Managing Director, North America
430 West 15th Street
3rd Floor
New York, NY 10011
marla.ostroff@ticketmaster.com
Chief Executive
Michael Rapino
9348 Civic Center Drive
Beverly Hills, CA 90210
michael.rapino@livenationentertainment.com
Ticketmaster customer service policies
What is Ticketmaster's privacy policy?
Ticketmaster’s privacy policy describes how the company collects, uses, and protects personal information. It outlines how data are used to process orders, provide customer support and for marketing purposes.
What are Ticketmaster's terms of use?
Ticketmaster’s terms of use set forth the conditions for using the company’s services, including account creation and closure, ticket purchasing and the management of personal information.
What is Ticketmaster's purchase policy?
Ticketmaster’s purchase policy outlines the rules and conditions that apply to buying tickets through its platform.
Ticketmaster self-service links
How do I update my account information?
Visit the website, log into your account and navigate to “Account Settings” to update personal information, email address, password, payment methods and communication preferences.
How can I transfer tickets to someone else?
Visit the website, log into your account and navigate to “My Tickets.” Select the event, followed by “Transfer Tickets,” and enter the recipient’s information.
How do I check if my order is confirmed?
Visit the website, log into your account and navigate to “My Tickets” to view recent orders.
How do I file a complaint with Ticketmaster customer service?
Visit the website, log into your account, navigate to “My Tickets,” select the relevant order or event, and use the “Contact Us” or “Chat” option to submit your complaint.
What is the relationship between Ticketmaster and Live Nation Entertainment?
Live Nation Entertainment is the parent company of Ticketmaster, having acquired it in 2010.
How can I contact Ticketmaster customer service?
Call (800) 653-8000.
What payment methods does Ticketmaster accept?
Ticketmaster accepts major credit and debit cards such as Visa, MasterCard, American Express and Discover. In some regions, additional payment options such as PayPal or Apple Pay may also be available.
How to get professional help with your Ticketmaster problem
If you need help with Ticketmaster, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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