The Hoxton

The Hoxton is a hotel brand offering modern, informal accommodations that are also pet-friendly. It operates under Ennismore, a global hospitality company.

Mailing address
Ninth Floor, 70 Colombo Street
London, U.K. SE1 8DP
Website
thehoxton.com/hox-hounds

What you need to know about The Hoxton

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with The Hoxton

Try self-service first

Use our proven resolution methods, or The Hoxton’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does The Hoxton respond?

Phone support
The Hoxton does not provide a centralized customer service phone number on its website. Instead, each hotel lists its own local phone number and contact details on the "Contact Us" page.
Email support
The Hoxton does not provide a centralized customer service email address on its website. Instead, each hotel lists its own local phone number and email contact details on the "Contact Us" page. In addition, The Hoxton offers an online contact form that guests can use to submit inquiries directly through the website.
Live chat
The Hoxton does not offer a live chat feature on its website.
Social media
The Hoxton is active on social media platforms including Facebook, X and Instagram.
Help center/FAQ
The Hoxton’s help center/FAQ provides quick answers to common questions regarding bookings, cancellations, amenities, check-in and check-out procedures and hotel policies.
Verified contacts

The Hoxton customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Calum Manekshaw
General Manager
Primary
Daniele Marino
Director of Operations
Secondary
Rob Andrews
Chief Operating Officer
Chief Executive
Sharan Pasricha
Chief Executive

The Hoxton customer service policies

The Hoxton’s privacy policy explains how the company collects, uses, and protects personal information. It details how data may be used for processing bookings, providing services and for marketing purposes.

The Hoxton loyalty program

The Hoxton offers a loyalty program called Open House, which rewards members with perks such as exclusive offers and early access to bookings,

Frequently asked questions about The Hoxton

Ennismore is the parent company of The Hoxton.
Yes, bookings can be changed or canceled, but terms depend on the rate selected and the hotel location.
Yes, many hotels provide event venues and meeting rooms for private or corporate use.

Outdated info? Report it here