The Hoxton is a hotel brand offering modern, informal accommodations that are also pet-friendly. It operates under Ennismore, a global hospitality company.
How to reach a person at The Hoxton
The Hoxton Responsiveness rating
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What you need to know about The Hoxton
The company responds to most customer complaints in a satisfactory manner.
- The Hoxton’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with The Hoxton with our insider guide or through its executive contacts.
- The Hoxton’s customer service policies are standard. Here are our frequently asked questions about The Hoxton.
The Hoxton customer service response times
The Hoxton’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | The Hoxton does not provide a centralized customer service phone number on its website. Instead, each hotel lists its own local phone number and contact details on the “Contact Us” page. |
| Email support | The Hoxton does not provide a centralized customer service email address on its website. Instead, each hotel lists its own local phone number and email contact details on the “Contact Us” page. In addition, The Hoxton offers an online contact form that guests can use to submit inquiries directly through the website. |
| Live chat | The Hoxton does not offer a live chat feature on its website. |
| Social media | The Hoxton is active on social media platforms including Facebook, X and Instagram. |
| Help center/FAQ | The Hoxton’s help center/FAQ provides quick answers to common questions regarding bookings, cancellations, amenities, check-in and check-out procedures and hotel policies. |
How to resolve a problem with The Hoxton
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.The Hoxton mailing address
Ninth Floor
70 Colombo Street
London, U.K. SE1 8DP
The Hoxton loyalty program
The Hoxton offers a loyalty program called Open House, which rewards members with perks such as exclusive offers and early access to bookings,
The Hoxton social media channels
The Hoxton executive customer service contacts
Primary Contact
Daniele Marino
Director of Operations
70 Colombo Street
London, U.K. SE1 8DP
daniele.marino@ennismore.com
Secondary Contact
Rob Andrews
Chief Operating Officer
70 Colombo Street
London, U.K. SE1 8DP
rob.andrews@ennismore.com
Chief Executive
Sharan Pasricha
70 Colombo Street
London, U.K. SE1 8DP
p.sharan@ennismore.com
The Hoxton customer service policies
What is The Hoxton's privacy policy?
The Hoxton’s privacy policy explains how the company collects, uses, and protects personal information. It details how data may be used for processing bookings, providing services and for marketing purposes.
What are The Hoxton's terms and conditions?
The Hoxton’s terms and conditions outline the rules for using the company’s services, including account opening and closing, as well as the management of personal information.
What is The Hoxton's accessibility statement?
The Hoxton’s accessibility statement outlines the steps the company takes to ensure its website is accessible to all users, including individuals with disabilities.
The Hoxton self-service links
Can I book a room online at The Hoxton?
Yes, you can make reservations directly through The Hoxton website for any Hoxton hotel location.
How do I modify or cancel my booking online?
Bookings can typically be modified or canceled via the website using your confirmation number, though terms vary by rate and location.
How do I update my personal information online?
Visit the website, log in to your Open House account or booking to update your contact details and preferences online.
What is the relationship between The Hoxton and Ennismore?
Ennismore is the parent company of The Hoxton.
Can I change or cancel my booking?
Yes, bookings can be changed or canceled, but terms depend on the rate selected and the hotel location.
Does The Hoxton offer event or meeting spaces?
Yes, many hotels provide event venues and meeting rooms for private or corporate use.
How to get professional help with your The Hoxton problem
If you need help with The Hoxton, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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