Synovus Bank is a regional bank based in Georgia, offering services across the southeastern United States.
Synovus Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Synovus
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Synovus
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Synovus mailing address
P.O. Box 120
Columbus, GA 31902
Synovus executive customer service contacts
Primary Contact
Liz Wolverton
Head of Consumer Banking and Brand Experience
P.O. Box 120
Columbus, GA 31902
Liz.Wolverton@synovus.com
Secondary Contact
D. Wayne Akins
Chief Community Banking & Wealth Services Officer
P.O. Box 120
Columbus, GA 31902
Wayne.Akins@synovus.com
Chief Executive
Kevin Blair
P.O. Box 120
Columbus, GA 31902
kevin.blair@synovus.com
How can I contact Synovus customer service?
Call (888) 796-6887.
What are Synovus Bank's customer service hours?
Monday to Friday 7 a.m. to 11 p.m., weekends 8 a.m. to 5 p.m. (all times Eastern).
How do I report a lost or stolen card?
Call (888) 796-6887.
How do I reset my online banking password?
You can reset your password by clicking “Forgot Password?” on the login page or contacting customer service at (888) 796-6887 for assistance.
How to get professional help with your Synovus problem
If you need help with Synovus, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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