Synchrony Financial Customer Service Contacts

Synchrony Financial is a consumer financial services company that offers credit products, savings accounts, and other financial solutions.

How to reach a person at Synchrony Financial

Customer service: (800) 333-1082

Synchrony Financial Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Synchrony Financial

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Synchrony Financial

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Synchrony Financial mailing address

777 Long Ridge Road
Stamford, CT 06902

Synchrony Financial social media channels

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Synchrony Financial executive customer service contacts

Primary Contact
Anika Green Watson
VP, Complaints Executive Inquiry Response Leader
777 Long Ridge Road
Stamford, CT 06902
Anika.GreenWatson@synchrony.com

Secondary Contact
Carrie Moran
Corporate Consumer Relations
777 Long Ridge Road
Stamford, CT 06902
carrie.moran@synchrony.com

Michael Bopp
Executive Vice President & Chief Growth Officer
777 Long Ridge Road
Stamford, CT 06902
michael.bopp@synchrony.com

Steve Min, Executive Vice President and Chief Credit Officer, steve.min@synchrony.com
Susan Bishop Mangino EVP, Chief Corporate Affairs Officer, susan.bishopmangino@synchrony.com

Arlene Moavero  Executive Assistant for Susan Arlene.moavero@synchrony.com

Chief Executive
Margaret Keane
777 Long Ridge Road
Stamford, CT 06902
margaret.keane@synchrony.com

Frequently asked questions about Synchrony Financial

Does Synchrony Financial have an online contact form?

Yes, you can find the online contact form here.

What are the customer service hours for Synchrony Financial?

Monday to Friday, 7 a.m. to 12 a.m. Saturday to Sunday 10 a.m. to 7 p.m. Eastern time.

How can I access my Synchrony Financial account online?

To access your account online, visit the Synchrony Financial website and log in using your username and password. If you do not have an account, you can register by providing your account details and personal information.

How do I make a payment to Synchrony Financial?

You can make a payment to Synchrony Financial online through their website or mobile app, by phone, by mail, or by setting up automatic payments from your bank account. Detailed instructions for each method can be found on the website.

What should I do if I am having trouble making my payments?

If you are having trouble making your payments, contact Synchrony Financial customer service at (800) 333-1082. They offer various assistance programs, such as hardship programs and payment plans, to help customers facing financial difficulties.

How can I update my contact information with Synchrony Financial?

You can update your contact information by logging into your online account on the Synchrony Financial website and navigating to the profile or account settings section. You can also contact customer service at (800) 333-1082.

How do I request a credit line increase with Synchrony Financial?

To request a credit line increase, log in to your online account and navigate to the credit line increase section, or contact customer at (800) 333-1082. They will review your request and provide you with a decision.

What should I do if I need to dispute a charge on my account?

If you need to dispute a charge, you can submit a dispute through your online account or contact customer service at (800) 333-1082. Ensure you provide details about the charge and any supporting documentation.

How can I get information about my Synchrony Financial credit card rewards?

You can get information about your credit card rewards by logging into your online account, where you can view your rewards balance and recent activity. Additionally, you can contact customer service at (800) 333-1082 for detailed information and assistance with any rewards-related questions.

What should I do if my Synchrony Financial card is lost or stolen?

If your card is lost or stolen, contact Synchrony Financial customer service at (800) 333-1082 immediately to report it. They will assist you in canceling the card and issuing a replacement. You can also report a lost or stolen card through your online account.

How do I apply for a Synchrony Financial credit card?

You can apply for a Synchrony Financial credit card online through their website, at participating retailers, or by phone. The application process will require personal and financial information for credit evaluation.

What types of financial products does Synchrony Financial offer?

Synchrony Financial offers a variety of financial products, including retail credit cards, savings accounts, CDs, and other financing solutions. You can find more information about their products on their website or by contacting customer service at (800) 333-1082.

How to get professional help with your Synchrony Financial problem

If you need help with Synchrony Financial, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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