Swagbucks

Swagbucks is an online rewards platform where users earn points for completing activities like surveys, shopping, and web searches, which can be redeemed for gift cards or cash.

support@swagbucks.com

Mailing address

100 N Sepulveda Blvd.
El Segundo, CA 90245

Website

swagbucks.com

What you need to know about Swagbucks

The company responds to most customer complaints in a satisfactory manner.

Swagbucks’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Swagbucks with our insider guide or through our executive contacts.
Swagbucks' customer service policies are standard. Here are our frequently asked questions about Swagbucks.

How to resolve a problem with Swagbucks

Try self-service first

Use our proven resolution methods, or Swagbucks’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Swagbucks respond?

Phone support

Swagbucks does not offer phone support.

Email support

Responses typically take 3 to 10 business days, depending on inquiry volume and complexity. Email support@swagbucks.com.

Online contact form

Submitting a ticket through the help center usually results in a response within 7 business days.

Live chat support

Swagbucks does not offer live chat support

Social media

Direct messages on social media platforms such as Facebook or X are often addressed within 1 to 3 business days, though response times can vary.

Verified contacts

Swagbucks customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Kristie Leach

Senior Vice President, Customer Success and Operations

kristie.l@swagbucks.com

Secondary

Angelica Robles

Director, Support Operations

angelica.r@swagbucks.com

Chief Executive

Chuck Davis

Chief Executive

chuck.d@swagbucks.com

Swagbucks self-service links

To create a customer support ticket with Swagbucks, visit the help center and look for the "contact us" option. Choose the relevant category for your issue and fill out the form with your details. Once submitted, you’ll receive an estimated response time. Ensure you're logged into your account for a smoother process.

Swagbucks customer service policies

Swagbucks' privacy policy outlines how personal information is collected, used, and shared. It explains data collection methods, such as through user interactions, surveys, and site activity. The policy also details third-party sharing, cookies, and security measures to protect data. Users can manage their privacy settings and opt out of certain uses of their information.

Swagbucks loyalty program

Swagbucks does not have a loyalty proram.

Frequently asked questions about Swagbucks

Swagbucks is owned by Prodege, a company that operates various online rewards and loyalty programs. Prodege is based in El Segundo, Calif., and also owns other platforms such as MyPoints, ShopYourWay, and Swagbucks Live.

Email Swagbucks customer service at support@swagbucks.com.

To redeem your Swagbucks for rewards, log in to your Swagbucks account and go to the "Redeem" section. You can exchange your Swagbucks for gift cards, PayPal cash, or other available rewards. For any issues related to redeeming Swagbucks, email Swagbucks customer service at support@swagbucks.com.

If you're experiencing problems with your Swagbucks account, such as login issues or incorrect earnings, you can report the issue through the "Help and Support" section on the Swagbucks website. For immediate assistance, you can contact Swagbucks customer service via email at support@swagbucks.com.

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