Swagbucks is an online rewards platform where users earn points for completing activities like surveys, shopping, and web searches, which can be redeemed for gift cards or cash.
Swagbucks Responsiveness rating
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What you need to know about Swagbucks
The company responds to most customer complaints in a satisfactory manner.
- Swagbucks’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Swagbucks with our insider guide or through our executive contacts.
- Swagbucks’ customer service policies are standard. Here are our frequently asked questions about Swagbucks.
Swagbucks customer service response times
Swagbucks’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Swagbucks does not offer phone support. |
| Email support | Responses typically take 3 to 10 business days, depending on inquiry volume and complexity. Email support@swagbucks.com. |
| Online contact form | Submitting a ticket through the help center usually results in a response within 7 business days. |
| Live chat support | Swagbucks does not offer live chat support |
| Social media | Direct messages on social media platforms such as Facebook or X are often addressed within 1 to 3 business days, though response times can vary. |
How to resolve a problem with Swagbucks
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Swagbucks mailing address
100 N Sepulveda Blvd.
El Segundo, CA 90245
Swagbucks loyalty program
Swagbucks does not have a loyalty proram.
Swagbucks social media channels
Swagbucks executive customer service contacts
Primary Contact
Kristie Leach
Senior Vice President, Customer Success and Operations
100 N Sepulveda Blvd.
El Segundo, CA 90245
angelica.r@swagbucks.com
Secondary Contact
Angelica Robles
Director, Support Operations
100 N Sepulveda Blvd.
El Segundo, CA 90245
angelica.r@swagbucks.com
Chief Executive
Chuck Davis
100 N Sepulveda Blvd.
El Segundo, CA 90245
chuck.d@swagbucks.com
Swagbucks customer service policies
What is Swagbucks' privacy policy?
Swagbucks’ privacy policy outlines how personal information is collected, used, and shared. It explains data collection methods, such as through user interactions, surveys, and site activity. The policy also details third-party sharing, cookies, and security measures to protect data. Users can manage their privacy settings and opt out of certain uses of their information.
What are Swagbucks' terms of use?
Swagbucks’ terms of use set guidelines for using its website and services. Users must be 13 or older and agree not to misuse the platform for fraudulent activities. The terms cover account responsibilities, earning and redeeming rewards, and limitations on content. They also detail dispute resolution and reserve the right to modify the terms. By using the site, users accept these terms.
Swagbucks self-service links
How can I get a customer support ticket?
To create a customer support ticket with Swagbucks, visit the help center and look for the “contact us” option. Choose the relevant category for your issue and fill out the form with your details. Once submitted, you’ll receive an estimated response time. Ensure you’re logged into your account for a smoother process.
How do I cancel or unsubscribe from an offer I completed?
To cancel or unsubscribe from an offer you completed on Swagbucks, visit the help center page. Follow the instructions specific to the offer type, which typically involves contacting the offer provider directly or using the cancellation process. Be sure to check the terms and conditions of the offer for any specific instructions.
Who owns Swagbucks?
Swagbucks is owned by Prodege, a company that operates various online rewards and loyalty programs. Prodege is based in El Segundo, Calif., and also owns other platforms such as MyPoints, ShopYourWay, and Swagbucks Live.
How can I contact Swagbucks customer service?
Email Swagbucks customer service at support@swagbucks.com.
How do I redeem Swagbucks for rewards?
To redeem your Swagbucks for rewards, log in to your Swagbucks account and go to the “Redeem” section. You can exchange your Swagbucks for gift cards, PayPal cash, or other available rewards. For any issues related to redeeming Swagbucks, email Swagbucks customer service at support@swagbucks.com.
How can I report an issue with my Swagbucks account?
If you’re experiencing problems with your Swagbucks account, such as login issues or incorrect earnings, you can report the issue through the “Help and Support” section on the Swagbucks website. For immediate assistance, you can contact Swagbucks customer service via email at support@swagbucks.com.
How to get professional help with your Swagbucks problem
If you need help with Swagbucks, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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