Truist Financial Corporation is a U.S. bank holding company headquartered in Charlotte, North Carolina. The Truist brand was formed following the merger of BB&T and SunTrust Banks: the merger was announced on February 7, 2019, received regulatory approval on November 19, 2019, and closed on December 6, 2019 (with completion announced on December 9, 2019). The combined company was renamed Truist Financial Corporation in December 2019. Truist offers retail and commercial banking, mortgages, credit cards, consumer and business lending, and wealth management. In 2023 and 2024, it sold its insurance brokerage subsidiary, Truist Insurance Holdings, in a two-step transaction: in April 2023 it sold a 20% stake to Stone Point Capital, and in May 2024 it sold its remaining ~80% to an investor group led by Stone Point Capital and Clayton, Dubilier & Rice. The business now operates as TIH Insurance Holdings, LLC, as a separate company.
Truist Responsiveness rating
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What you need to know about Truist
The company responds to most customer complaints in a satisfactory manner.
- Truist’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Truist with our insider guide or through its executive contacts.
- Truist’s customer service policies are standard. Here are our frequently asked questions about Truist.
Truist customer service response times
Truist’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support Main: (844) 487-8478 International: +1 (910) 914-8250 | Representatives are available Monday through Friday from 8 a.m. to 8 p.m., Saturday from 8 a.m. to 5 p.m., and Sunday 24-hour automated assistance only (all times Eastern). |
| Email support | Truist does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries. |
| Live chat | Truist offers a live chat / virtual assistant service on its website and in online banking. |
| Social media | Truist is active on social media platforms such as Facebook, X, Instagram, LinkedIn, and YouTube. |
| Help center/FAQ | Truist’s help center/FAQ provides quick answers to common questions regarding accounts, online and mobile banking, payments, cards, loans, security, and other banking services. |
How to resolve a problem with Truist
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Truist mailing address
214 N Tryon St
Charlotte, NC 28202
Truist loyalty program
Truist offers Truist One Banking, a tiered checking account structure with relationship-based benefits, and Truist Enjoy Rewards, a credit card rewards program that provides loyalty cash bonuses based on eligible account activity and redemption options.
Truist social media channels
Truist executive customer service contacts
Primary Contact
Dontá L. Wilson
Chief Consumer and Small Business Banking Officer
214 N Tryon St
Charlotte, NC 28202
donta.wilson@truist.com
Secondary Contact
Mike Maguire
Chief Financial Officer
214 N Tryon St
Charlotte, NC 28202
michael.maguire@truist.com
Chief Executive
William H. Rogers Jr.
Chairman and Chief Executive Officer
214 N Tryon St
Charlotte, NC 28202
bill.rogers@truist.com
Truist customer service policies
What is Truist's privacy policy?
Truist’s privacy policy explains how the bank collects, uses, and shares personal and financial information when you use its products and services.
What are Truist's terms and conditions?
Truist’s terms and conditions are the legal agreements that govern how customers use its banking products and services, including accounts, online banking, mobile banking, payments, and cards.
What is Truist's accessibility statement?
Truist’s accessibility statement outlines its commitment to ensuring that its website, mobile app, and banking services are accessible to people with disabilities.
Truist self-service links
How can I view my account balance and transactions?
Log in to online or mobile banking and select your account to see real-time balances and recent activity.
How do I pay a bill online?
Enroll in Truist Bill Pay, add your payees, and schedule one-time or recurring payments.
How do I change my contact information?
Log into online banking and update your phone number, email, or address under profile settings.
How can I contact Truist customer service?
Call (844) 487-8478, or use the contact form at truist.com/contact-us.
What are the alternative telephone numbers for Truist?
Online and mobile banking (888) 228-6654
Credit and debit cards (844) 487-8478
Loans (844) 487-8478
Mortgages with SunTrust (800) 634-7928
Mortgages with BB&T (800) 295-5744
Speak with a mortgage professional (855) 445-0999
Manage existing mortgage (855) 257-4040
Premier care center (wealth management) (877) 892-9761
Truist Trade (brokerage) (800) 694-4284
What are the customer service hours for Truist?
Monday to Friday, 8 a.m. to 8 p.m.; Saturday 8 a.m. to 5 p.m. (all times Eastern).
How can I find a Truist branch or ATM near me?
Use the “Branch and ATM Locator” feature on the Truist website or mobile app. Simply enter your ZIP code or city and state to find the closest locations.
How do I report a lost or stolen Truist debit or credit card?
Call Truist immediately at (844) 487-8478. You can also report it through the Truist mobile app or online banking by selecting the appropriate options for lost or stolen cards.
What is the process for disputing a transaction on my Truist account?
Call Truist customer service at (844) 487-8478, or log into your online banking account and follow the prompts for transaction disputes. Detailed instructions and forms are also available on the Truist website.
How can I reset my Truist online banking password?
Go to the Truist online banking login page and select “forgot password?” Follow the prompts to verify your identity and create a new password. You can also reset your password through the Truist mobile app.
What services are available through Truist online and mobile banking?
Truist online and mobile banking offer a range of services, including account balance checks, transaction history, funds transfers, bill payments, mobile check deposits, and account alerts. The mobile app also supports secure messaging with customer service.
How can I set up direct deposit with my Truist account?
To set up direct deposit, provide your employer or the issuing agency with your Truist account number and routing number, which can be found on your checks or within your online banking account. You may also need to fill out a direct deposit form provided by your employer or the agency.
How to get professional help with your Truist problem
If you need help with Truist, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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