Truist is an American bank formed by the merger of BB&T and SunTrust.
Truist Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Truist
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Truist
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Truist mailing address
214 N Tryon St
Charlotte, NC 28202
Truist executive customer service contacts
Primary Contact
Dontá L. Wilson
Chief Retail and Small Business Banking Officer
214 N Tryon St
Charlotte, NC 28202
Donta.wilson@truist.com
Secondary Contact
Mike Maguire
Chief Consumer Finance and Payments Officer
214 N Tryon St
Charlotte, NC 28202
Mike.maguire@truist.com
Chief Executive
William H. Rogers, Jr.
214 N Tryon St
Charlotte, NC 28202
bill.rogers@truist.com
How can I contact Truist customer service?
Call (800) 226-5228 or email info@truist.com.
What are the alternative telephone numbers for Truist?
Online and mobile banking (888) 228-6654
Credit and debit cards (844) 487-8478
Loans (844) 487-8478
Health (Truist Life Insurance Services) (800) 474-1471
Life (Truist Life Insurance Services) (800) 474-1471
Personal claims center (800) 990-4228
Personal property and casualty sales (800) 422-8448
Mortgages with SunTrust (800) 634-7928
Mortgages with BB&T (800) 295-5744
Whom should I contact with my complaint?
What are the customer service hours for Truist?
Monday to Friday, 8 a.m. to 8 p.m.; Saturday 8 a.m. to 5 p.m. (all times Eastern).
How can I find a Truist branch or ATM near me?
Use the “Branch and ATM Locator” feature on the Truist website or mobile app. Simply enter your ZIP code or city and state to find the closest locations.
How do I report a lost or stolen Truist debit or credit card?
Call Truist immediately at (800) 226-5228. You can also report it through the Truist mobile app or online banking by selecting the appropriate options for lost or stolen cards.
What is the process for disputing a transaction on my Truist account?
Call Truist customer service at (800) 226-5228., or log into your online banking account and follow the prompts for transaction disputes. Detailed instructions and forms are also available on the Truist website.
How can I reset my Truist online banking password?
Go to the Truist online banking login page and select “forgot password?” Follow the prompts to verify your identity and create a new password. You can also reset your password through the Truist mobile app.
What services are available through Truist online and mobile banking?
Truist online and mobile banking offer a range of services, including account balance checks, transaction history, funds transfers, bill payments, mobile check deposits, and account alerts. The mobile app also supports secure messaging with customer service.
How can I set up direct deposit with my Truist account?
To set up direct deposit, provide your employer or the issuing agency with your Truist account number and routing number, which can be found on your checks or within your online banking account. You may also need to fill out a direct deposit form provided by your employer or the agency.
How to get professional help with your Truist problem
If you need help with Truist, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
