Truist Customer Service Contact Support Via Phone Email Exec Contacts

In December 2019, BB&T [Branch Banking & Trust] and SunTrust completed a merger of equals to become Truist Bank, creating the sixth-largest commercial bank in the United States (in terms of assets and deposits).

SunTrust changed its nane to Truist early 2022. SunTrust had been headquartered in Atlanta, but moved to Charlotte, North Carolina, under the merger.

Responsiveness rating

3/5

Truist often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Truist

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Truist

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

214 N Tryon St
Charlotte, NC 28202
https://www.truist.com

Phone Contacts

Main: 844-487-8478
Toll Free: 844-487-8478
International: 910-914-8250

Online and mobile banking 888-228-6654
Credit and debit cards 844-487-8478
Loans 844-487-8478
Insurance
Health (Truist Life Insurance Services)800-
474-1471
Life (Truist Life Insurance Services)
800-474-1471
Personal claims center
800-990-4228
Personal property & casualty sales
800-422-8448
Personal property & casualty service
800-228-1820
Mortgages
If your mortgage originated with SunTrust
(800) 634-7928
If your mortgage originated with BB&T
(800) 295-5744