Subway Customer Service

Subway is a global fast-food restaurant chain specializing in made-to-order sandwiches, breakfast items, “Sidekicks” snacks, salads, and wraps. It was founded in 1965 in Bridgeport, Connecticut, by Fred DeLuca and Peter Buck and is the world’s largest restaurant chain by number of locations, with approximately 37,000 restaurants worldwide. Subway is owned by Roark Capital, which acquired the company in 2024.

How to reach a person at Subway

Main: (800) 888-4848

subway.com

Subway Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Subway

What you need to know about Subway

The company responds to most customer complaints in a satisfactory manner.

Subway’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Subway with our insider guide or through our executive contacts.
Subway’s customer service policies are standard. Here are our frequently asked questions about Subway.

Subway customer service response times

Here’s a general idea of what to expect:

Phone support	Subway provides customer support via phone at (800) 888-4848, which routes to corporate customer service for handling consumer inquiries and complaints.
Email support	Subway does not publicly publish a general customer service email, though app-related feedback can be sent to appfeedback@subway.com
Online contact form	Subway provides an online contact form on the website for customer feedback and inquiries. Response times for submissions through this form can vary, typically taking from a few hours to several days, depending on the nature of the inquiry and current workload.
Live chat support	Subway’s app does offer chatbot/automated assistance for order issues, and Subway’s regional customer service in some markets (particularly the UK) routes to live agents through web chat.
Social media	Subway is active on various social media platforms and may respond to customer inquiries through these channels. Response times can vary based on the platform and the volume of messages received. While some customers may receive prompt replies, others might experience longer wait times.

How to resolve a problem with Subway

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Subway mailing addresses

1000 Sub Way
Miami, FL 33126

1 Corporate Drive
Shelton, CT 06484

Subway loyalty program

Subway offers a loyalty program called Sub Club, relaunched in December 2025 to replace the former MVP Rewards program. Members can earn points on eligible purchases and receive access to exclusive offers and member benefits, with program terms subject to change.

Facebook

Instagram

TikTok

YouTube

Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at Subway.

Subway executive customer service contacts

Primary Contact
Damien Harmon
President of North America
Subway Regional Office
4230 Harding Pike
Suite 210
Nashville, TN 37205
harmon_d@subway.com

Secondary Contact
Stephen England
Senior Vice President, Franchise Operations
1 Corporate Drive
Shelton, CT 06484
england_s@subway.com

Chief Executive
Jonathan Fitzpatrick
Chief Executive Officer
1 Corporate Drive
Shelton, CT 06484
fitzpatrick_j@subway.com

Subway customer service policies

What is Subway's privacy policy?

Subway’s privacy policy outlines the collection, use, disclosure, transfer, and storage of personal information when individuals interact with the Subway brand both online and offline. This includes data gathered through websites, mobile applications, Wi-Fi services in restaurants, branded pages on third-party platforms, direct marketing campaigns, and customer support interactions. The policy specifies that personal information is collected to provide services and products, enhance user experience, and communicate offers. Subway emphasizes the protection of personal data and informs users of their rights regarding their information. The policy also clarifies that it does not apply to third-party websites, including those operated by Subway franchisees, which are independently responsible for their privacy practices. Users are encouraged to review the privacy policies of these third-party sites before submitting personal information

What is Subway's terms of use?

Subway’s terms of use govern access to and utilization of its websites and mobile applications, collectively referred to as the “site.” By engaging with the site, users enter into a binding agreement with Franchise World Headquarters, LLC, and its affiliates, collectively known as the “Subway Group.” The terms outline permissible uses of the site, emphasizing that users must not engage in activities that could harm the site’s functionality or security. Intellectual property rights are asserted over all content on the site, and unauthorized use is prohibited. The terms also include a binding arbitration clause, requiring disputes to be resolved through arbitration rather than jury trials or class actions, except where prohibited by applicable law. Users are advised to review these terms carefully, as they form a binding contract upon accessing or using the site.

Subway self-service links

How do I place an in-restaurant order with Subway?

To place an in-restaurant order with Subway:

Visit a nearby Subway location.
Choose your preferred bread type.
Select your desired sandwich or salad.
Customize with your choice of cheese, vegetables, and sauces.
Decide if you want your sandwich toasted.
Optionally, add sides like chips or cookies and a beverage.
Proceed to payment.

How do I place an online order with Subway?

To place an online order with Subway:

Visit the Subway online ordering page:
Enter your location to find nearby participating restaurants.
Browse the menu and select your desired items.
Customize your order with preferred bread, toppings, and extras.
Choose between pickup or delivery options, based on availability.
Create an account or continue as a guest to finalize your order.
Complete the payment process.

How do I place an order via the Subway mobile app?

To place an order via the Subway mobile app:

Download the Subway app from your device’s app store.
Open the app and allow location access to find nearby restaurants.
Browse the menu and select your desired items.
Customize your order with preferred bread, toppings, and extras.
Choose between pickup or delivery options, based on availability.
Sign in or create an account to proceed.
Complete the payment process within the app.

Frequently asked questions about Subway

How can I contact Subway customer service?

Call Subway customer service at (800) 888-4848.

Does Subway have an online contact form?

Yes, you can find Subway’s online contact form here.

When can I contact Subway customer service?

Subway customer service is available 24/7.

How to get professional help with your Subway problem

If you need help with Subway, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

What do you think of Subway?

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Elliott Report

Average rating:

50 reviews

Brenda Vaughn

May 14, 2026

by Brenda Vaughn

Our breakfast sub/wrap at23285-0 Liverpool N.S. was tottaly amazing..Food excellent & service was fast & very friendly !Great experience !1

gary

May 10, 2026

by gary

the two girls that work in the Waikiki in Honolulu are wonderful ,they are the best,where is the foot long hamburger you would make a fortune you have everything except the ketup

Ryan

Apr 28, 2026

by Ryan

I was extremely wrongful fired by Brandy the subway manager in Swansboro nc and customers do not waste your money at the subway in Swansboro nc and she might be nice on the outside but mean on the inside my point here is DONT SUPPORT SUBWAY

Brad Nellis

Mar 17, 2026

by Brad Nellis

Went to Subway in Blue Ridge, GA for Monday meal Deal, which is meatball. Ordered a 6"
on wheat, with provolone cheese and toasted. No meatballs out front, sandwich maker has to go in back to get the meatballs which were room temp. No provolone cheese and the toaster is broken! Asked for cookies instead of chips and they were leftover from Sunday...I have been eating at Subway for 30 years, but I will never go back!

David Joseph

Mar 10, 2026

by David Joseph

Sign up to subway app. Promotion going on was buy 4 get one free. Tried using it numerous times. Have placed ph number in at each purchase. They find my name but always say no purchases listed . Picked up 2 subs yesterday again no credit prior purchases. Store said this purchase would count toward next purchase. That would mean 8 subs to get one free. The promotion seems to be a setup for ripoff and blame corporate each time . I've solved the problem, they are opening a Jimmy Johns soon in our town.

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