Subway

Subway is a global fast-food restaurant chain specializing in made-to-order sandwiches, breakfast items, “Sidekicks” snacks, salads, and wraps. It was founded in 1965 in Bridgeport, Connecticut, by Fred DeLuca and Peter Buck and is the world’s largest restaurant chain by number of locations, with approximately 37,000 restaurants worldwide. Subway is owned by Roark Capital, which acquired the company in 2024.

Telephone

Main : (800) 888-4848

Mailing address

1000 Sub Way
Miami, FL 33126

Website

subway.com/en-us

What you need to know about Subway

The company responds to most customer complaints in a satisfactory manner.

Subway’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Subway with our insider guide or through our executive contacts.
Subway's customer service policies are standard. Here are our frequently asked questions about Subway.

How to resolve a problem with Subway

Try self-service first

Use our proven resolution methods, or Subway’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Subway respond?

Phone support

Subway provides customer support via phone at (800) 888-4848, which routes to corporate customer service for handling consumer inquiries and complaints.

Email support

Subway does not publicly publish a general customer service email, though app-related feedback can be sent to appfeedback@subway.com

Online contact form

Subway provides an online contact form on the website for customer feedback and inquiries. Response times for submissions through this form can vary, typically taking from a few hours to several days, depending on the nature of the inquiry and current workload.

Live chat support

Subway's app does offer chatbot/automated assistance for order issues, and Subway's regional customer service in some markets (particularly the UK) routes to live agents through web chat.

Social media

Subway is active on various social media platforms and may respond to customer inquiries through these channels. Response times can vary based on the platform and the volume of messages received. While some customers may receive prompt replies, others might experience longer wait times.

Verified contacts

Subway customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Damien Harmon

President of North America

harmon_d@subway.com

Secondary

Stephen England

Senior Vice President, Franchise Operations

england_s@subway.com

Chief Executive

Jonathan Fitzpatrick

CEO

fitzpatrick_j@subway.com

Subway self-service links

To place an in-restaurant order with Subway:

Visit a nearby Subway location.
Choose your preferred bread type.
Select your desired sandwich or salad.
Customize with your choice of cheese, vegetables, and sauces.
Decide if you want your sandwich toasted.
Optionally, add sides like chips or cookies and a beverage.
Proceed to payment.

Subway customer service policies

Subway's privacy policy outlines the collection, use, disclosure, transfer, and storage of personal information when individuals interact with the Subway brand both online and offline. This includes data gathered through websites, mobile applications, Wi-Fi services in restaurants, branded pages on third-party platforms, direct marketing campaigns, and customer support interactions. The policy specifies that personal information is collected to provide services and products, enhance user experience, and communicate offers. Subway emphasizes the protection of personal data and informs users of their rights regarding their information. The policy also clarifies that it does not apply to third-party websites, including those operated by Subway franchisees, which are independently responsible for their privacy practices. Users are encouraged to review the privacy policies of these third-party sites before submitting personal information

Subway loyalty program

Subway offers a loyalty program called Sub Club, relaunched in December 2025 to replace the former MVP Rewards program. Members can earn points on eligible purchases and receive access to exclusive offers and member benefits, with program terms subject to change.

Frequently asked questions about Subway

Call Subway customer service at (800) 888-4848.

Yes, you can find Subway's online contact form here.

Subway customer service is available 24/7.

Outdated info? Report it here