Subway
Subway is a fast-food chain known for made-to-order sandwiches. Founded in 1965, it has about 37,000 restaurants worldwide and is owned by Roark Capital.
Nashville, TN 37205
Miami, FL 33126
What you need to know about Subway
The company responds to most customer complaints in a satisfactory manner.
- Subway’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Subway with our insider guide or through our executive contacts.
- Subway's customer service policies are standard. Here are our frequently asked questions about Subway.
How to resolve a problem with Subway
Try self-service first
Use our proven resolution methods, or Subway’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Subway respond?
Subway directs customers to its Guest Care contact page, which links to its online Guest Support Center.
Subway does not publicly publish a general customer service email, though app-related feedback can be sent to appfeedback@subway.com
Subway provides an online contact form on the website for customer feedback and inquiries. Response times for submissions through this form can vary, typically taking from a few hours to several days, depending on the nature of the inquiry and current workload.
Subway's app does offer chatbot/automated assistance for order issues, and Subway's regional customer service in some markets (particularly the UK) routes to live agents through web chat.
Subway is active on various social media platforms and may respond to customer inquiries through these channels. Response times can vary based on the platform and the volume of messages received. While some customers may receive prompt replies, others might experience longer wait times.
Subway provides customer support by phone at (800) 888-4848, which routes to corporate customer service for consumer inquiries and complaints.
Subway customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Subway self-service links
- Visit a nearby Subway location.
- Choose your preferred bread type.
- Select your desired sandwich or salad.
- Customize with your choice of cheese, vegetables, and sauces.
- Decide if you want your sandwich toasted.
- Optionally, add sides like chips or cookies and a beverage.
- Proceed to payment.
Subway customer service policies
Subway loyalty program
Subway offers a loyalty program called Sub Club, relaunched in December 2025 to replace the former MVP Rewards program. Members can earn points on eligible purchases and receive access to exclusive offers and member benefits, with program terms subject to change.
Frequently asked questions about Subway
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