Subway is a global fast-food restaurant chain specializing in made-to-order sandwiches, salads, and wraps.
Subway Responsiveness rating
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What you need to know about Subway
Customer service experiences with Subway can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Subway’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Subway with our insider guide or through our executive contacts.
- Subway’s customer service policies are standard. Here are our frequently asked questions about Subway.
Subway customer service response times
Subway’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | For immediate assistance, Subway provides phone support. You can reach customer service by dialing (800) 888-4848. Response times are typically prompt, as this channel is designed for real-time interaction. |
| Email support | Subway does not offer email support. |
| Online contact form | Subway provides an online contact form on the website for customer feedback and inquiries. Response times for submissions through this form can vary, typically taking from a few hours to several days, depending on the nature of the inquiry and current workload. |
| Live chat support | Subway does not offer live chat support. |
| Social media | Subway is active on various social media platforms and may respond to customer inquiries through these channels. Response times can vary based on the platform and the volume of messages received. While some customers may receive prompt replies, others might experience longer wait times. |
How to resolve a problem with Subway
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Subway mailing address
1 Corporate Drive
Suite 1000
Shelton, CT 06484
Subway loyalty program
Subway offers a loyalty program called Subway MVP Rewards. This program allows members to earn points on their purchases, which can be redeemed for rewards like Subway Cash. Members also receive benefits such as birthday freebies and access to exclusive offers.
Subway social media channels
Subway executive customer service contacts
Primary Contact
Lisi Brown
Customer Service Manager
1 Corporate Drive
Suite 1000
Shelton, CT 06484
brown_l@subway.com
Secondary Contact
Mike Kappitt
1 Corporate Drive
Suite 1000
Shelton, CT 06484
kappitt_m@subway.com
Chief Executive
Carrie Walsh
1 Corporate Drive
Suite 1000
Shelton, CT 06484
walsh_c@subway.com
How can I contact Subway customer service?
Call Subway customer service at (800) 888-4848.
Does Subway have an online contact form?
Yes, you can find Subway’s online contact form here.
When can I contact Subway customer service?
Subway customer service is available 24/7.
How to get professional help with your Subway problem
If you need help with Subway, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.