StubHub Customer Service Contacts

I bought tickets to what turned out to be a sold-out Avalanche game. The tickets listed the row as "SR" and gave me seat numbers 7&8. The disclaimer on the tickets read "Third Row of Section." I found out once I arrived at the arena with my son that the tickets were "Standing Room Only." I didn't realize that when I purchased the tickets, especially since the disclaimer did not mention it and the tickets had seat numbers on them. I ended up standing with my son for 3 hours, holding my coat, and my drink, along with 6 other patrons that had also purchased their tickets from StubHub and didn’t know the tickets didn't have seats. I didn't know that was even something I should look out for at a pro hockey game. I started contacting customer service from the arena but I was 14th in line, standing in the dark, trying to hold my coat, and my phone, and keep a positive attitude so as not to upset my son. Eventually, the game started and I wanted to spend my time with my son not on line in the chat waiting for customer service. As I said, it was a sold-out game so I didn't see how they could remedy the situation at that point other than to give me some sort of refund. Three hours later, the game ended, we went home, and again I contacted customer service. This time, I got through to a "Michael Angelo" who told me that I should have known that Row "SR" meant "Standing Room" and the fact that the disclaimer said we'd be in the 3rd row - except that there weren't even rows - bore no weight in my argument that it was unclear that I hadn't purchased seated tickets. We had a painted box in which we had to stand or get yelled at by the ushers - there was absolutely no such thing as a "3rd row." Michael Angelo also told me that because I could not prove that I contacted customer service before or during the game, there was nothing that could be done. He argued that I "used" the tickets. Well, yes. I didn't know that we'd be standing for 3 his until after we had scanned our tickets, purchased drinks, and went to "find our seats" - ha ha! He claimed that he could only look up a chat on my account if I spoke with a human. Well, when I contacted customer service the second time, I saw that a human had entered the chat about 15 minutes after the game started (roughly 30 minutes after I initiated the chat) and I believe his name was listed as Jordan (?). Michael Angelo wanted me to "prove it" with screen shots. Well, I hadn't screen shot it. It never occurred to me that I would have to prove what I feel quite certain StubHub can look up on my account if they had any integrity whatsoever. Eventually, "Michael Angelo" called me, after I'd been in the chat for about 45 minutes. I kept asking him to read me the disclaimer on the tickets or explain why the rickets had seat numbers to which he responded, "you cannot question me!" I demanded to speak to his supervisor, he put me on hold for about 30 minutes and then told me he'd have his supervisor call me "if she had time."