StubHub is a platform that allows customers to list their event tickets for resale.
StubHub Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about StubHub
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with StubHub
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.StubHub mailing address
199 Fremont Street
San Francisco, CA 94105
StubHub executive customer service contacts
Primary Contact
Robert Simmons
Head of Customer Support Operations
199 Fremont Street
San Francisco, CA 94105
roberts@stubhub.com
Secondary Contact
James Anderson
Head of Customer Product
199 Fremont Street
San Francisco, CA 94105
jamesa@stubhub.com
Eric H. Baker
Head of Customer Support Operations
199 Fremont Street
San Francisco, CA 94105
ebaker@stubhub.com
How can I contact StubHub customer service?
Call (866) 788-2482 or email customerservice@stubhub.com.
When can I contact StubHub customer service?
Customer service is available from 5 a.m. to 9 p.m. Pacific time, 7 days a week.
Can I get a refund from StubHub
StubHub provides refunds for specific circumstances.
General refund policy: StubHub’s “FanProtect guarantee” covers instances where tickets don’t arrive on time, are invalid for the listed event, or are misrepresented. It also applies to event cancellations or rescheduling that necessitate new tickets.
Event cancellations: In case of event cancellation, StubHub typically offers full refunds to ticket buyers, which are refunded using the original payment method.
Rescheduled events: StubHub generally honors tickets for rescheduled events. If unable to attend the new date, you can list your tickets for resale on StubHub. If sold, you receive compensation; if not, you may be eligible for a refund based on StubHub’s policies.
Postponed events: StubHub advises holding onto tickets for events postponed without a confirmed new date. Once a new date is announced, the policy for rescheduled events applies. If ultimately canceled, the general refund policy for event cancellations takes effect.
How can I get a refund from StubHub?
To initiate a refund process with StubHub, call (866) 788-2482 or email customerservice@stubhub.com.
How to get professional help with your StubHub problem
If you need help with StubHub, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.