StubHub is a platform that allows customers to list their event tickets for resale.
How to reach a person at StubHub
Customer service: (866) 788-2482
StubHub Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate StubHub
What you need to know about StubHub
Customer reviews with StubHub’s service appears to be predominantly negative, as reflected in various online reviews. We had a recent case involving Stubhub not delivering customer’s tickets. Stubhub sold tickets for seats that does not exist.
- StubHub’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with StubHub with our insider guide or through our executive contacts.
- StubHub’s customer service policies are standard. Here are our frequently asked questions about StubHub.
StubHub customer service response times
StubHub offers customer support through various platforms, each with differing response times.
| Phone support | Available daily from 5 a.m. to 9 p.m. Pacific time. Response times can vary; some users have reported extended hold times. Call (866) 788-2482. |
| Email support | Response times may be long, with some users reporting no replies to their inquiries. Email customerservice@stubhub.com. |
| Social media support | Active on X, operating daily from 9 a.m. to 11 p.m. Eastern time. Response times seem to have improved, averaging under 20 minutes. |
How to resolve a problem with StubHub
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.StubHub mailing address
199 Fremont Street
San Francisco, CA 94105
StubHub loyalty program
StubHub does not currently offer a formal loyalty program for frequent buyers or sellers.
StubHub social media channels
StubHub executive customer service contacts
Primary Contact
Brian Gonas
Field Operations Manager
199 Fremont Street
San Francisco, CA 94105
brian.gonas@stubhub.com
Secondary Contact
Jeff Zwelling
Chief Operating Officer
199 Fremont Street
San Francisco, CA 94105
jeff.zwelling@stubhub.com; alternative email: jeffz@stubhub.com
Chief Executive
Eric H. Baker
199 Fremont Street
San Francisco, CA 94105
eric.baker@stubhub.com
StubHub customer service policies
What is StubHub's user agreement?
StubHub’s user agreement outlines the terms and conditions governing the use of the platform, including user responsibilities, prohibited activities, and limitations of liability.
How does StubHub handle user privacy?
StubHub’s privacy policy details how the company collects, uses, and protects personal information, including data collection methods, usage purposes, and user rights regarding data.
What is StubHub's cookie notice?
StubHub’s cookie notice explains the use of cookies and similar technologies on the website, including the types of cookies used, the purposes, and how users can manage their cookie preferences.
StubHub self-service links
How can I upload e-tickets to a listing or sale on StubHub?
To upload e-tickets (PDF format) to your listing or sale:
- Log in to your StubHub account.
- Navigate to “My tickets” and select “Sales” to find the relevant sale.
- Click “Upload tickets” and follow the prompts to add your PDF files.
What are the different ticket types available on StubHub?
StubHub offers various ticket types, including:
- Mobile transfer tickets: Transferred to your mobile device; you’ll need a smartphone to access these.
- Electronic/PDF tickets: Downloadable and printable tickets in PDF format.
- Hard stock/paper tickets: Physical tickets shipped to you.
How do I send mobile transfer or AXS tickets on StubHub?
- Locate the buyer’s email address provided by StubHub.
- Use the original ticket provider’s platform (e.g., AXS) to initiate the transfer to the buyer’s email.
- Confirm the transfer and inform the buyer.
How do I deliver tickets to buyers on StubHub?
The delivery method depends on the ticket type:
- Electronic/PDF tickets: Upload the PDF files to your StubHub sale.
- Mobile transfer tickets: Transfer via the original ticket provider’s platform.
- Physical tickets: Ship the tickets using the provided shipping label.
Who owns StubHub?
StubHub is owned by Viagogo, a global online ticket exchange platform. Viagogo acquired StubHub from eBay in 2020.
How can I contact StubHub customer service?
Call (866) 788-2482 or email customerservice@stubhub.com.
When can I contact StubHub customer service?
Customer service is available from 5 a.m. to 9 p.m. Pacific time, 7 days a week.
Can I get a refund from StubHub
StubHub provides refunds for specific circumstances.
- General refund policy: StubHub’s “FanProtect guarantee” covers instances where tickets don’t arrive on time, are invalid for the listed event, or are misrepresented. It also applies to event cancellations or rescheduling that necessitate new tickets.
- Event cancellations: In case of event cancellation, StubHub typically offers full refunds to ticket buyers, through the original payment method.
- Rescheduled events: StubHub generally honors tickets for rescheduled events. If unable to attend the new date, you can list your tickets for resale on StubHub. If sold, you will receive compensation; if not, you may be eligible for a refund based on StubHub’s policie
How can I get a refund from StubHub?
To initiate a refund process with StubHub, call (866) 788-2482 or email customerservice@stubhub.com.
How to get professional help with your StubHub problem
If you need help with StubHub, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of StubHub?
Submit your review | |
Stub hub sold my tickets then asked for credit against my sale price when sold and tickets transferred to Ticketmaster. Then stubhub processed the same dollar amount on to my credit card from when I purchased two tickets. Committing fraud in my opinion. Poor management and corrupt. Filled grievance but turned down. So I have now paid double for the original tickets. What a rip off. Will never use this service again.
