StubHub Customer Service Contacts

StubHub is a platform that allows customers to list their event tickets for resale.

How to reach a person at StubHub

Customer service: (866) 788-2482

StubHub Responsiveness rating

rating
2/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate StubHub

What you need to know about StubHub

Customer reviews with StubHub’s service appears to be predominantly negative, as reflected in various online reviews. We had a recent case involving Stubhub not delivering customer’s tickets. Stubhub sold tickets for seats that does not exist.

StubHub customer service response times

StubHub offers customer support through various platforms, each with differing response times.

Phone supportAvailable daily from 5 a.m. to 9 p.m. Pacific time. Response times can vary; some users have reported extended hold times. Call (866) 788-2482.
Email supportResponse times may be long, with some users reporting no replies to their inquiries. Email customerservice@stubhub.com.
Social media supportActive on X, operating daily from 9 a.m. to 11 p.m. Eastern time. Response times seem to have improved, averaging under 20 minutes.

How to resolve a problem with StubHub

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

StubHub mailing address

199 Fremont Street
San Francisco, CA 94105

StubHub loyalty program

StubHub does not currently offer a formal loyalty program for frequent buyers or sellers.

StubHub social media channels

X


StubHub executive customer service contacts

Primary Contact
Brian Gonas
Field Operations Manager
199 Fremont Street
San Francisco, CA 94105
brian.gonas@stubhub.com

LinkedIn

Secondary Contact
Jeff Zwelling
Chief Operating Officer
199 Fremont Street
San Francisco, CA 94105
jeff.zwelling@stubhub.com; alternative email: jeffz@stubhub.com

LinkedIn

Chief Executive
Eric H. Baker
199 Fremont Street
San Francisco, CA 94105
eric.baker@stubhub.com

StubHub customer service policies

What is StubHub's user agreement?

StubHub’s user agreement outlines the terms and conditions governing the use of the platform, including user responsibilities, prohibited activities, and limitations of liability.

How does StubHub handle user privacy?

StubHub’s privacy policy details how the company collects, uses, and protects personal information, including data collection methods, usage purposes, and user rights regarding data.

What is StubHub's cookie notice?

StubHub’s cookie notice explains the use of cookies and similar technologies on the website, including the types of cookies used, the purposes, and how users can manage their cookie preferences.

How can I upload e-tickets to a listing or sale on StubHub?

To upload e-tickets (PDF format) to your listing or sale:

  • Log in to your StubHub account.
  • Navigate to “My tickets” and select “Sales” to find the relevant sale.
  • Click “Upload tickets” and follow the prompts to add your PDF files.

What are the different ticket types available on StubHub?

StubHub offers various ticket types, including:

  • Mobile transfer tickets: Transferred to your mobile device; you’ll need a smartphone to access these.
  • Electronic/PDF tickets: Downloadable and printable tickets in PDF format.
  • Hard stock/paper tickets: Physical tickets shipped to you.

How do I send mobile transfer or AXS tickets on StubHub?

  • Locate the buyer’s email address provided by StubHub.
  • Use the original ticket provider’s platform (e.g., AXS) to initiate the transfer to the buyer’s email.
  • Confirm the transfer and inform the buyer.

How do I deliver tickets to buyers on StubHub?

The delivery method depends on the ticket type:

  • Electronic/PDF tickets: Upload the PDF files to your StubHub sale.
  • Mobile transfer tickets: Transfer via the original ticket provider’s platform.
  • Physical tickets: Ship the tickets using the provided shipping label.
Frequently asked questions about StubHub

Who owns StubHub?

StubHub is owned by Viagogo, a global online ticket exchange platform. Viagogo acquired StubHub from eBay in 2020.

How can I contact StubHub customer service?

When can I contact StubHub customer service?

Customer service is available from 5 a.m. to 9 p.m. Pacific time, 7 days a week.

Can I get a refund from StubHub

StubHub provides refunds for specific circumstances.

  • General refund policy: StubHub’s “FanProtect guarantee” covers instances where tickets don’t arrive on time, are invalid for the listed event, or are misrepresented. It also applies to event cancellations or rescheduling that necessitate new tickets.
  • Event cancellations: In case of event cancellation, StubHub typically offers full refunds to ticket buyers, through the original payment method.
  • Rescheduled events: StubHub generally honors tickets for rescheduled events. If unable to attend the new date, you can list your tickets for resale on StubHub. If sold, you will receive compensation; if not, you may be eligible for a refund based on StubHub’s policie

How can I get a refund from StubHub?

To initiate a refund process with StubHub, call (866) 788-2482 or email customerservice@stubhub.com.

How to get professional help with your StubHub problem

If you need help with StubHub, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

What do you think of StubHub?

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Elliott Report
Average rating:  
 11 reviews
 by Wendal William Miller

Never Use Stub Hub. Negative Stars. I bought tickets for a June 3, 2025 7:00 pm show for Carrie Underwood at the Nashville Opry House.
When we got to the venue you have to go thru AXS to receive the QR code. AXS (another outfit to avoid) site was unaccessible until 20 minutes after the show started. Got to the door and they would not accept QR code for 7pm show and said we would have to come back to the 9:30 show which we could not stay for various reasons. I called Stubhub the next day and they said they would turn over to investigation department. It was 4 days later that I received a letter stating that because I did not inform them prior to the beginning of the show they could only offer me a 25% voucher on an upcoming show. What an insult. The Opry, AXS point all the blame on Stubhub. They sold me bogus tickets and will not refund.

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