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StubHub Customer Service Contacts

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StubHub is a ticket reseller. It provides a platform for users to put list their unwanted tickets for sale. These tickets can be for sports, concerts, theater and live entertainment. 

Responsiveness rating

rating
3/5

StubHub often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about StubHub

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with StubHub

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

199 Fremont Street
San Francisco, CA 94105
https://www.stubhub.com/

Phone Contacts

Main: (415) 222-8400
Customer Service: (866) 788-2482

Customer support is available every day from 5 a.m. to 9 p.m. Pacific Time in the U.S. and Canada.

Email Contacts

[email protected]

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Robert Simmons
Head of Customer Support Operations
199 Fremont Street
San Francisco, CA 94105
[email protected]

Secondary Contact
James Anderson
Head of Customer Product
199 Fremont Street
San Francisco, CA 94105
[email protected]

Chief Executive
Eric H. Baker
CEO
199 Fremont Street
San Francisco, CA 94105
[email protected]

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This contact was published on October 2, 2016 and updated on June 7, 2023.