State Farm is an insurance company headquartered in Bloomington, Ill., providing financial products and services through agents and online platforms.
State Farm Responsiveness rating
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What you need to know about State Farm
The company responds to most customer complaints in a satisfactory manner.
- State Farm’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with State Farm with our insider guide or through our executive contacts.
- State Farm’s customer service policies are standard. Here are our frequently asked questions about State Farm.
State Farm customer service response times
State Farm customer service response times vary, with support available via phone, online chat, and agents, often aiming for timely assistance during business hours. However, here’s a general idea of what to expect:
| Phone support | State Farm customer service phone support response times can vary, with wait times depending on call volume, time of day, and the complexity of the inquiry. However, the company aims to provide prompt assistance during business hours. Call customer service at (800) 782-8332. |
| Email support | State Farm does not provide a direct public email address for customer service inquiries. Instead, the company encourages customers to reach out through the website or by contacting an agent directly. You can also use the online contact form or call (800) 782-8332 for assistance. |
| Live chat | State Farm customer service live chat support response times typically vary, but customers can usually expect a reply within a few minutes during business hours, depending on availability and demand. |
| Social media | State Farm customer service social media support response times can vary, but they typically respond within a few hours during business hours, depending on the platform and the volume of inquiries. Here’s how to reach State Farm via social media. |
| Help center/FAQ | State Farm’s customer service help center and FAQ pages provide immediate access to common questions and solutions, offering self-service options with no wait time. However, response times for further assistance may vary depending on the complexity of the issue and the contact method chosen. |
How to resolve a problem with State Farm
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.State Farm physical address
One State Farm Plaza
Bloomington, IL 61710
Company loyalty program
State Farm does not have a traditional loyalty program, but it offers discounts to customers for factors such as bundling policies, safe driving, and other criteria, which can help reduce premiums.
Company social media channels
State Farm executive customer service contacts
Primary Contact
Kristyn Cook
Chief Agency, Sales and Marketing Officer and Senior VP
State Farm Insurance
One State Farm Plaza
Bloomington, IL 61710
kristyn.cook-turner.itm0@statefarm.com
(630) 531-0718
Secondary Contact
Wensley J. Herbert
Senior Vice President – P and C Claims
State Farm Insurance
One State Farm Plaza
Bloomington, IL 61710
wensley.j.herbert.c18b@statefarm.com
(309) 310-7718
Chief Executive
Jon Farney
State Farm Insurance
One State Farm Plaza
Bloomington, IL 61710
jon.farney.ga1s@statefarm.com
(309) 766-2311
Company customer service policies
What is the State Farm privacy policy?
State Farm provides clear policies on how it collects, uses, protects, and discloses personal information. The company offers different privacy notices based on an individual’s relationship with the company and where they live. It uses tracking technologies such as cookies and mobile IDs for marketing and analytics. State Farm also complies with state-specific privacy laws.
What is the security and fraud policy?
State Farm monitors suspicious activity to protect against fraud. The company provides verification tools, such as two-factor authentication, and encourages customers to report any suspicious communications immediately. It also offers guidance on handling phishing attempts and other scams. While State Farm works diligently to secure personal data, it’s important for customers to stay vigilant and follow the recommended security measures to prevent fraud.
How does State Farm ensure digital accessibility for customers with disabilities?
State Farm follows WCAG 2.1 Level AA guidelines to ensure digital accessibility, with policies, training, and resources dedicated to improving service for customers with disabilities.
Company self-service links
Can I access my policy details online?
Yes, through the State Farm website or mobile app.
Is there a way to make payments online?
Yes, State Farm allows customers to make payments online through the website or mobile app, 24/7.
How can I update my contact information?
Update your contact information directly through the State Farm website or mobile app by logging into your account.
How can I contact State Farm customer service?
Call (309) 766-2311 or (800) 782-8332.
How can I get a refund from State Farm?
Call customer service at (309) 766-2311 or (800) 782-8332.
What is State Farm's mailing address?
P.O. Box 588002, North Metro, GA 30029.
Can I switch to another agent?
Yes, call customer service at (309) 766-2311 or (800) 782-8332 and request to be switched to another agent.
How can I file a claim with State Farm?
Visit the State Farm website or mobile app, or contact State Farm’s claims department or your local State Farm agent.
What types of insurance can I get from State Farm?
State Farm offers a variety of insurance products, including auto insurance, homeowners insurance, renter’s insurance, life insurance, and business insurance. Additionally, State Farm provides specialized coverage such as motorcycle insurance, health insurance, and umbrella insurance.
How to get professional help with your State Farm problem
If you need help with State Farm, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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