State Farm publishes separate privacy notices for customers, applicants, and website visitors, with state-specific addendums for jurisdictions like California, Colorado, and Virginia. It uses cookies and mobile identifiers for analytics and marketing. Full notices are available at statefarm.com/privacy-security.
State Farm
State Farm is a mutual insurance company headquartered in Bloomington, Ill. It sells auto, home, renters, life, and business insurance through a network of more than 19,000 independent agents across the United States. It also offers banking products, mutual funds, and annuities.
Telephone
Customer service : 3097662311
Customer service : (800) 782-8332
What you need to know about State Farm
The company responds to most customer complaints in a satisfactory manner.
- State Farm’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with State Farm with our insider guide or through our executive contacts.
- State Farm's customer service policies are standard. Here are our frequently asked questions about State Farm.
How to resolve a problem with State Farm
Try self-service first
Use our proven resolution methods, or State Farm’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does State Farm respond?
Phone support
Wait times depend on call volume and time of day. Call customer service at (800) 782-8332.
Email support
State Farm does not provide a direct public email address for customer service inquiries. Instead, the company encourages customers to reach out through the website or by contacting an agent directly. You can also use the online contact form or call (800) 782-8332 for assistance.
Live chat
Live chat is available through the State Farm contact page. Expect a response within a few minutes during business hours.
Social media
State Farm customer service social media support State Farm responds to social media inquiries within a few hours during business hours. Here's how to reach State Farm via social media.
Help center/FAQ
State Farm's customer service help center and FAQ are available 24/7. For issues that need a human, response times depend on the channel used
Verified contacts
State Farm customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Chief Executive
Jon Farney
Chief Executive
State Farm self-service links
Yes, through the State Farm website or mobile app.
State Farm customer service policies
State Farm loyalty program
State Farm does not have a traditional loyalty program, but it offers discounts to customers for factors such as bundling policies, safe driving, and other criteria, which can help reduce premiums.
Frequently asked questions about State Farm
State Farm Insurance, PO Box 680001, Dallas, TX 75368-0001. For general customer inquiries: State Farm Insurance, P.O. Box 2362, Bloomington, IL 61710.
Call (800) 782-8332.
Contact your local State Farm agent first, since refunds are usually processed at the agency level. If the agent cannot resolve the issue, call customer service at (800) 782-8332 or use the secondary contact above to escalate.
P.O. Box 588002, North Metro, GA 30029.
Yes. Use the State Farm agent locator at statefarm.com/agent to find an agent in your area, then contact that office directly and ask to transfer your policies. You do not need to notify your current agent.
Visit the State Farm website or mobile app, or contact State Farm’s claims department or your local State Farm agent.
State Farm offers a variety of insurance products, including auto insurance, homeowners insurance, renter's insurance, life insurance, and business insurance. Additionally, State Farm provides specialized coverage such as motorcycle insurance, health insurance, and umbrella insurance.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published February 8, 2024. Updated July 3, 2026.