State Farm is a mutual insurance company headquartered in Bloomington, Ill. It sells auto, home, renters, life, and business insurance through a network of more than 19,000 independent agents across the United States. It is the largest auto and home insurer in the country by market share. Through affiliated entities, it also offers banking products, mutual funds, and annuities.
State Farm Responsiveness rating
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What you need to know about State Farm
The company responds to most customer complaints in a satisfactory manner.
- State Farm’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with State Farm with our insider guide or through our executive contacts.
- State Farm’s customer service policies are standard. Here are our frequently asked questions about State Farm.
State Farm customer service response times
State Farm customer service is available by phone, online chat, and through local agents. Response times vary by channel
| Phone support | Wait times depend on call volume and time of day. Call customer service at (800) 782-8332. |
| Email support | State Farm does not provide a direct public email address for customer service inquiries. Instead, the company encourages customers to reach out through the website or by contacting an agent directly. You can also use the online contact form or call (800) 782-8332 for assistance. |
| Live chat | Live chat is available through the State Farm contact page. Expect a response within a few minutes during business hours. |
| Social media | State Farm customer service social media support State Farm responds to social media inquiries within a few hours during business hours. Here’s how to reach State Farm via social media. |
| Help center/FAQ | State Farm’s customer service help center and FAQ are available 24/7. For issues that need a human, response times depend on the channel used |
How to resolve a problem with State Farm
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
For claim disputes specifically: ask your adjuster for a written denial or explanation, request a copy of the claim file, and file a complaint with your state’s Department of Insurance if you cannot reach a resolution. State insurance commissioners have authority over State Farm that the company tends to respond to quickly
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.State Farm physical address
State Farm Insurance
One State Farm Plaza
Bloomington, IL 61710
State Farm loyalty program
State Farm does not have a traditional loyalty program, but it offers discounts to customers for factors such as bundling policies, safe driving, and other criteria, which can help reduce premiums.
State Farm social media channels
State Farm executive customer service contacts
Primary Contact
Kristyn Cook
Executive Vice President and Chief Agency, Sales & Marketing Officer
State Farm Insurance
One State Farm Plaza
Bloomington, IL 61710
kristyn.cook-turner.itm0@statefarm.com
Secondary Contact
Wensley J. Herbert
Senior Vice President – P and C Claims
State Farm Insurance
One State Farm Plaza
Bloomington, IL 61710
wensley.j.herbert.c18b@statefarm.com
Chief Executive
Jon Farney
President and Chief Executive Officer
State Farm Insurance
One State Farm Plaza
Bloomington, IL 61710
jon.farney.ga1s@statefarm.com
State Farm customer service policies
What is the State Farm privacy policy?
State Farm publishes separate privacy notices for customers, applicants, and website visitors, with state-specific addendums for jurisdictions like California, Colorado, and Virginia. It uses cookies and mobile identifiers for analytics and marketing. Full notices are available at statefarm.com/privacy-security.
What is the security and fraud policy?
State Farm monitors suspicious activity to protect against fraud. The company provides verification tools, such as two-factor authentication, and encourages customers to report any suspicious communications immediately. It also offers guidance on handling phishing attempts and other scams. While State Farm works diligently to secure personal data, it’s important for customers to stay vigilant and follow the recommended security measures to prevent fraud.
How does State Farm ensure digital accessibility for customers with disabilities?
State Farm follows WCAG 2.1 Level AA guidelines to ensure digital accessibility, with policies, training, and resources dedicated to improving service for customers with disabilities.
State Farm self-service links
Can I access my policy details online?
Yes, through the State Farm website or mobile app.
Is there a way to make payments online?
Yes, State Farm allows customers to make payments online through the website or mobile app, 24/7.
How can I update my contact information?
Update your contact information directly through the State Farm website or mobile app by logging into your account.
What is the mailing address for billing and payment correspondence?
State Farm Insurance, PO Box 680001, Dallas, TX 75368-0001. For general customer inquiries: State Farm Insurance, P.O. Box 2362, Bloomington, IL 61710.
How can I contact State Farm customer service?
Call (800) 782-8332.
How can I get a refund from State Farm?
Contact your local State Farm agent first, since refunds are usually processed at the agency level. If the agent cannot resolve the issue, call customer service at (800) 782-8332 or use the secondary contact above to escalate.
What is State Farm's mailing address?
P.O. Box 588002, North Metro, GA 30029.
Can I switch to another agent?
Yes. Use the State Farm agent locator at statefarm.com/agent to find an agent in your area, then contact that office directly and ask to transfer your policies. You do not need to notify your current agent.
How can I file a claim with State Farm?
Visit the State Farm website or mobile app, or contact State Farm’s claims department or your local State Farm agent.
What types of insurance can I get from State Farm?
State Farm offers a variety of insurance products, including auto insurance, homeowners insurance, renter’s insurance, life insurance, and business insurance. Additionally, State Farm provides specialized coverage such as motorcycle insurance, health insurance, and umbrella insurance.
How to get professional help with your State Farm problem
If you need help with State Farm, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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