State Farm Customer Service Contacts

State Farm is an insurance company headquartered in Bloomington, Ill.

How to reach a person at State Farm

State Farm Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about State Farm

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with State Farm

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

State Farm mailing address

One State Farm Plaza
Bloomington, IL 61710

State Farm executive customer service contacts

Primary Contact
Kristyn Cook
Senior Vice President and Chief Agency, Sales and Marketing Officer
One State Farm Plaza
Bloomington, IL 61710
[email protected]

Michael L. Tipsord
President and CEO
One State Farm Plaza
Bloomington, IL 61710
[email protected]

Frequently asked questions about State Farm

How can I contact State Farm customer service?

How can I get a refund from State Farm?

Call customer service at (309) 766-2311.

What is State Farm's P.O. Box address?

P.O. Box 588002, North Metro, GA 30029.

Can I switch to another agent?

Yes, call customer service at (309) 766-2311 and request to be switched to another agent.

How to get professional help with your State Farm problem

If you need help with State Farm, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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