State Farm

State Farm is a mutual insurance company headquartered in Bloomington, Ill. It sells auto, home, renters, life, and business insurance through a network of more than 19,000 independent agents across the United States. It also offers banking products, mutual funds, and annuities.

Telephone
Customer service : (800) 782-8332
Mailing address
State Farm Insurance, One State Farm Plaza
Bloomington, IL 61710
Website
statefarm.com

What you need to know about State Farm

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with State Farm

Try self-service first

Use our proven resolution methods, or State Farm’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does State Farm respond?

Phone support

Wait times depend on call volume and time of day. Call customer service at (800) 782-8332.

Email support

State Farm does not provide a direct public email address for customer service inquiries. Instead, the company encourages customers to reach out through the website or by contacting an agent directly. You can also use the online contact form or call (800) 782-8332 for assistance.

Live chat

Live chat is available through the State Farm contact page. Expect a response within a few minutes during business hours.

Social media

State Farm customer service social media support State Farm responds to social media inquiries within a few hours during business hours. Here's how to reach State Farm via social media.

Help center/FAQ

State Farm's customer service help center and FAQ are available 24/7. For issues that need a human, response times depend on the channel used

Verified contacts

State Farm customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Kristyn Cook
Executive Vice President and Chief Agency, Sales & Marketing Officer
Secondary
Wensley J. Herbert
Senior Vice President – P and C Claims
Chief Executive
Jon Farney
President and Chief Executive Officer

State Farm customer service policies

State Farm publishes separate privacy notices for customers, applicants, and website visitors, with state-specific addendums for jurisdictions like California, Nevada, Vermont, Washington, Illinois, and New York. It uses cookies and mobile identifiers for analytics and marketing. Full notices are available at statefarm.com/privacy-security.

State Farm loyalty program

State Farm does not have a traditional loyalty program, but it offers discounts to customers for factors such as bundling policies, safe driving, and other criteria, which can help reduce premiums.

Frequently asked questions about State Farm

State Farm Insurance, PO Box 680001, Dallas, TX 75368-0001 (for general mail, including auto billing and payment questions). State Farm Insurance, P.O. Box 2362, Bloomington, IL 61710 (for former bank account requests only — not general inquiries).
Call (800) 782-8332.
Contact your local State Farm agent first, since refunds are usually processed at the agency level. If the agent cannot resolve the issue, call customer service at (800) 782-8332 or use the secondary contact above to escalate.
P.O. Box 588002, North Metro, GA 30029.
Yes. Use the State Farm agent locator at statefarm.com/agent to find an agent in your area, then contact that office directly and ask to transfer your policies. You do not need to notify your current agent.
Visit the State Farm website or mobile app, or contact State Farm’s claims department or your local State Farm agent.
State Farm offers a variety of insurance products, including auto insurance, homeowners insurance, renter's insurance, life insurance, and business insurance. Additionally, State Farm provides specialized coverage such as motorcycle insurance, health insurance, and umbrella insurance.

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