SpiceJet Customer Service Contacts

SpiceJet is an Indian discount airline headquartered in Gurgaon, India.

SpiceJet Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Customer service resources

According to the airline, this is their grievance redressal procedure:

  1. Passenger first writes to Customer Relations on custrelations@spicejet.com and SpiceJet’s Customer Relations assigns a unique Customer Relation Number to the Customer when he registers his/her Grievance at SpiceJet Customer Care.
  2. If you are not satisfied with the response of SpiceJet’s Customer Relations, then you may contact the Nodal Officer quoting your unique Customer Relation Number at nodalofficer@spicejet.com
  3. If you are still not satisfied and wish to appeal, you may appeal with our Appellate Authority at appellateauthority@spicejet.com quoting your unique Customer Relation Number.

What you need to know about SpiceJet

SpiceJet has a policy of only sending compensation to Indian bank accounts, which our advocates find problematic. We’ve reduced the airline’s rating because of this rule.

How to resolve a problem with SpiceJet

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

SpiceJet mailing address

319, Udyog Vihar
Phase IV
Gurgaon, Haryana. India 122016

SpiceJet social media channels

SpiceJet executive customer service contacts

Primary Contact
Ms. Tinha Sethi
Nodal Officer
319, Udyog Vihar
Phase IV
Gurgaon, Haryana. India , 122016

Secondary Contact
Kamal Hingorani
SVP u0026 Head Inflight Services u0026 Customer Experience
319, Udyog Vihar
Phase IV
Gurgaon, Haryana. India, 122016

Chief Executive
Mr. Ajay Singh
Chairman u0026 Managing Director
319, Udyog Vihar
Phase IV
+91 124 391 3939

Frequently asked questions about SpiceJet

How can I contact SpiceJet International?

You can contact SpiceJet International customer service by calling its international helpline at +91-124-498-3410. Alternatively, you can visit its website and use the contact form.

Will SpiceJet refund money?

SpiceJet may refund money under certain conditions, such as flight cancellations or significant schedule changes. Refund policies can vary, so check directly with SpiceJet or refer to its official refund policy on its website.

Which country owns SpiceJet?

SpiceJet is an Indian airline.

What happened to SpiceJet?

SpiceJet has faced various operational and financial challenges over the years, including financial losses and regulatory issues. For the most current updates, you should check the latest news or SpiceJet’s official communications.

Is SpiceJet known by any other names?

SpiceJet does not have another widely recognized name.

How to get professional help with your SpiceJet problem

If you need help with SpiceJet, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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