SpiceJet Customer Service Contact Support Via Phone Email Exec Contacts

SpiceJet is an Indian low-cost airline headquartered in Gurgaon, India. It is India’s fourth largest airline by number of passengers carried, with market share of 12.3% as of July 2015. The airline operates more than 270 daily flights to 40 destinations, including 34 Indian and 6 international cities.

Responsiveness rating

3/5

SpiceJet often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about SpiceJet

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with SpiceJet

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

319, Udyog Vihar
Phase IV
Gurgaon, Haryana. India 122016
http://spicejet.com/

Phone Contacts

Main: +91 987 180 3333

Email Contacts

[email protected]

Customer Service Resources

According to the airline, this is their grievance redressal procedure:

Passenger first writes to Customer Relations on [email protected] and SpiceJet’s Customer Relations assigns a unique Customer Relation Number to the Customer when he registers his/her Grievance at SpiceJet Customer Care.
If you are not satisfied with the response of SpiceJet’s Customer Relations, then you may contact the Nodal Officer quoting your unique Customer Relation Number at [email protected]
If you are still not satisfied and wish to appeal, you may appeal with our Appellate Authority at [email protected] quoting your unique Customer Relation Number.

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Ms. Tinha Sethi
Nodal Officer
319, Udyog Vihar
Phase IV
Gurgaon, Haryana. India 122016
[email protected]

Secondary Contact
Kamal Hingorani
SVP & Head Inflight Services & Customer Experience
319, Udyog Vihar
Phase IV
Gurgaon, Haryana. India 122016
[email protected]

Chief Executive
Mr. Ajay Singh
Chairman & Managing Director
319, Udyog Vihar
Phase IV
Gurgaon, Haryana. India 122016
+91 124 391 3939
[email protected]