SpiceJet is an Indian low-cost airline headquartered in Gurgaon, India. It is India’s fourth largest airline by number of passengers carried, with market share of 12.3% as of July 2015. The airline operates more than 270 daily flights to 40 destinations, including 34 Indian and 6 international cities.
What you need to know about SpiceJet
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with SpiceJet
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
319, Udyog Vihar
Phase IV
Gurgaon, Haryana. India 122016
http://spicejet.com/
Phone Contacts
Main: +91 987 180 3333
Email Contacts
Customer Service Resources
According to the airline, this is their grievance redressal procedure:
- Passenger first writes to Customer Relations on [email protected] and SpiceJet’s Customer Relations assigns a unique Customer Relation Number to the Customer when he registers his/her Grievance at SpiceJet Customer Care.
- If you are not satisfied with the response of SpiceJet’s Customer Relations, then you may contact the Nodal Officer quoting your unique Customer Relation Number at [email protected]
- If you are still not satisfied and wish to appeal, you may appeal with our Appellate Authority at [email protected] quoting your unique Customer Relation Number.
Social Media Contacts
Executive Contacts
Primary Contact
Ms. Tinha Sethi
Nodal Officer
319, Udyog Vihar
Phase IV
Gurgaon, Haryana. India 122016
[email protected]
Secondary Contact
Kamal Hingorani
SVP & Head Inflight Services & Customer Experience
319, Udyog Vihar
Phase IV
Gurgaon, Haryana. India 122016
[email protected]
Chief Executive
Mr. Ajay Singh
Chairman & Managing Director
319, Udyog Vihar
Phase IV
Gurgaon, Haryana. India 122016
+91 124 391 3939
[email protected]