SoFi
SoFi is an online financial company that offers a range of services, including student loan refinancing, personal loans, mortgages, and investing.
What you need to know about SoFi
We have not received any recent complaints about SoFi.
How to resolve a problem with SoFi
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Contact an executive
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SoFi customer service executives
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Frequently asked questions about SoFi
- Checking and Savings, Personal Loans, Student Loan Refinancing: (855) 456-7634 (Monday to Thursday 5 a.m. to 7 p.m. Pacific time, Friday to Sunday 5 a.m. to 5 p.m. Pacific time)
- Home Loans: (844) 763-4466 (Monday to Friday 6 a.m. to 3 p.m. Pacific time)
- Invest: (855) 525-7634 (Monday to Friday 5 a.m. to 5 p.m. Pacific time)
- Credit Card: (844) 945-7634 (Available 24/7)
- SoFi @ Work: (833) 277-7634 (Monday to Thursday 5 a.m. to 7 p.m. Pacific time, Friday to Sunday 5 a.m. to 5 p.m. Pacific time)
- SoFi at Work Benefits: your-benefits@sofi.com
- Partnerships: partnerwith@sofi.com
- University/School Relations: schools@sofi.com
- Press: pr@sofi.com
- SCRA: SCRA@sofi.org
- Personal Loans: SoFi Lending Corp., PO Box 654158, Dallas, TX 75265-4158
- Home Loans: SoFi Lending Corp., PO Box 11733, Newark, NJ 07101-4733
- Student Loans: MOHELA, PO Box 1022, Chesterfield, MO 63006-1022
- Invest Contributions: Apex Clearing Corp., 350 N St. Paul St., Ste. 1300, Dallas, TX 75201 (Include your SoFi Invest account number in the memo line)
- Credit Card: SoFi Credit Card, PO Box 981075, Boston, MA 02298-1075
- San Francisco: 234 1st Street, San Francisco, CA 94105
- Healdsburg: 375 Healdsburg Ave., Suite 280, Healdsburg, CA 95448
- New York City: 860 Washington Street, 2nd Floor, New York, NY 10014
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