SoFi is an online financial company that offers a range of services, including student loan refinancing, personal loans, mortgages, and investing.
SoFi Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about SoFi
We have not received any recent complaints about SoFi.
How to resolve a problem with SoFi
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
SoFi mailing address
PO Box 654158
Dallas, TX 75265-4158
SoFi executive customer service contacts
Primary Contact
Arun Pinto
Chief Risk Officer
234 1st Street
San Francisco, CA 94105
APinto@sofi.com
Secondary Contact
Anna Avalos
Chief People Officer
234 1st Street
San Francisco, CA 94105
AAvalos@sofi.com
Chief Executive
Anthony Noto
234 1st Street
San Francisco, CA 94105
ANoto@sofi.com
What country is SoFi in?
SoFi (Social Finance, Inc.) is based in the United States. It operates primarily within the U.S., offering financial services to American consumers.
What bank is SoFi?
SoFi operates as a digital personal finance company and received its banking charter in 2022. SoFi Bank, N.A., is a subsidiary of SoFi Technologies, Inc., and provides banking services, including checking and savings accounts.
How do I contact SoFi customer service?
You can contact SoFi customer service by calling (855) 456-7634. Additionally, SoFi offers support through its website’s help center and via live chat within the SoFi app.
Who owns SoFi?
SoFi Technologies, Inc. is a publicly traded company, so it is owned by its shareholders. The company’s leadership includes CEO Anthony Noto.
What is SoFi's customer service number?
Checking and Savings: (855) 456-7634
Monday – Thursday 5am-7pm PT, Friday – Sunday 5am-5pm PT*
Personal Loans: (855) 456-7634
Monday – Thursday 5am-7pm PT, Friday – Sunday 5am-5pm PT*
Student Loan Refinancing & Private Student Loans: (855) 456-7634
Monday – Thursday 5am-7pm PT, Friday – Sunday 5am-5pm PT
Home Loans: (844) 763-4466
Monday – Friday 6am-3pm PT, Saturday – Sunday Closed*
Invest: (855) 525-7634
Monday – Friday 5am-5pm PT, Saturday – Sunday Closed*
Credit Card: (844) 945-7634
Available 24 hours by phone
SoFi @ Work: (833) 277-7634
Monday – Thursday 5am-7pm PT, Friday – Sunday 5am-5pm PT
What is SoFi's customer service email?
SoFi at Work Benefits Portal: your-benefits@sofi.com
Partnerships: partnerwith@sofi.com
University/School Relations: schools@sofi.com
Press: pr@sofi.com
SCRA: SCRA@sofi.org
What is SoFi's payment address?
Personal Loans:
SoFi Lending Corp. or an affiliate
PO Box 654158
Dallas, TX 75265-4158
Home Loans:
SoFi Lending Corp. or an affiliate
P.O. Box 11733
Newark, NJ 07101-4733
SoFi Lending Corp. or an affiliate
P.O. Box 54040
Los Angeles, CA 90054-0040
Student Loans:
MOHELA
P.O. Box 1022
Chesterfield, MO 63006-1022
Invest (Contributions via check):
Apex Clearing Corporation c/o Banking
350 N St Paul Street, Ste 1300
Dallas, TX 75201
*(Include your SoFi Invest account number in the memo line)*
Credit Card:
SoFi Credit Card
PO Box 981075
Boston, MA 02298-1075
What are SoFi's headquarters locations?
San Francisco:
234 1st Street
San Francisco, CA 94105
Healdsburg:
375 Healdsburg Avenue, Suite 280
Healdsburg, CA 95448
New York City:
860 Washington Street, 2nd Floor
New York, NY 10014
How to get professional help with your SoFi problem
If you need help with SoFi, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get Help