Smith & Wesson is an American manufacturer of firearms.
How to reach a person at Smith & Wesson
Main (413) 781-8300
Customer service (800) 331-0852
Text (833) 522-1129
Smith & Wesson Responsiveness rating
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What you need to know about Smith & Wesson
The company responds to most customer complaints in a satisfactory manner.
- Smith & Wesson’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Smith & Wesson with our insider guide or through its executive contacts.
- Smith & Wesson’s customer service policies are standard. Here are our frequently asked questions about Smith & Wesson.
Smith & Wesson customer service response times
Smith & Wesson’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Representatives are available Monday through Friday from 8 a.m. to 4:45 p.m. Eastern time. Call customer service at (800) 331-0852. |
| Email support | Smith & Wesson does not list a dedicated email address on its website, but it does provide an online contact form for customer inquiries. |
| Live chat | Smith & Wesson does not have a live chat feature on its website. |
| Social media | Smith & Wesson is active on social media platforms such as Facebook, Instagram, and X. However, response times may vary depending on the volume of inquiries and the platform used. Here’s how to contact Smith & Wesson via social media. |
| Help center/FAQ | Smith & Wesson’s help center/FAQ section provides immediate answers to common questions regarding products, warranties, orders, and other customer inquiries, offering a quick self-service option. |
How to resolve a problem with Smith & Wesson
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Smith & Wesson mailing address
1852 Proffitt Springs Road
Maryville, TN 37801
Smith & Wesson loyalty program
Smith & Wesson does not have a loyalty program.
Smith & Wesson social media channels
Smith & Wesson executive customer service contacts
Primary Contact
Jack Jones
Operations Manager
1852 Proffitt Springs Road
Maryville, TN 37801
jjones@smith-wesson.com
Secondary Contact
Luc Hardyn
Vice President Operations
1852 Proffitt Springs Road
Maryville, TN 37801
lhardyn@smith-wesson.com
Chief Executive
Mike Smith
1852 Proffitt Springs Road
Maryville, TN 37801
msmith@smith-wesson.com
Smith & Wesson customer service policies
What is Smith & Wesson's privacy policy?
Smith & Wesson’s privacy policy describes how the company collects, uses, and protects customer information, including data collection, cookie usage, third-party sharing, and customer rights regarding personal information.
What are Smith & Wesson's terms and conditions?
Smith & Wesson’s terms and conditions set forth the rules for using the site, including user responsibilities, intellectual property rights, disclaimers, and limitations of liability.
What is Smith & Wesson's accessibility statement?
Smith & Wesson’s accessibility statement describes the measures the company takes to make its website accessible to all users, including those with disabilities.
Smith & Wesson self-service links
How can I track my repair or warranty service?
Visit the website, log into your account, navigate to the “Repair Status” section, and enter your repair reference number to check the status of your firearm repair or warranty service.
Where can I find an owner’s manual for my firearm?
Visit the website, go to the “Support” section, and select “Owner’s Manuals” to download the manual for your specific firearm model.
How can I update my contact details on my account?
Visit the website, log into your account, navigate to the “My Account” section, and update your contact information as needed.
How can I contact Smith & Wesson customer service?
To contact Smith & Wesson call (800) 331-0852.
Does Smith & Wesson offer warranties on the products?
Yes, Smith & Wesson provides warranties for the firearms it sells.
Where can I buy replacement parts for my Smith & Wesson firearm?
You can purchase parts from Smith & Wesson directly or from authorized dealers and gunsmiths.
How to get professional help with your Smith & Wesson problem
If you need help with Smith & Wesson, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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