Sling TV is a subscription streaming television service owned by EchoStar Corporation. It was officially launched on February 9, 2015, following an invitation-only beta earlier that year. It offers several live-TV subscription packages, including Sling Orange, Sling Blue, Sling Select, Sling Essentials, and bundled plan options. It also runs a free ad-supported tier called Sling Freestream and separate services for Latino and international viewers. Sling TV is based in Englewood, Colorado.
How to reach a person at Sling TV
Sling TV Responsiveness rating
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What you need to know about Sling TV
The company responds to most customer complaints in a satisfactory manner.
- Sling TV’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Sling TV with our insider guide or through its executive contacts.
- Sling TV’s customer service policies are standard. Here are our frequently asked questions about Sling TV.
Sling TV customer service response times
Here’s a general idea of what to expect from Sling TV’s support channels.
| Phone support | Sling TV does not provide a direct customer service phone number on its website. The preferred contact method is live chat through the help center. |
| Email support | Sling TV does not provide a direct customer service email address on its website. |
| Live chat | Live chat is available Monday through Sunday from 8 a.m. to 1 a.m. Eastern time. Outside of these hours, a virtual assistant is available for self-service FAQs and automated support. |
| Social media | Sling TV is active on social media platforms such as Facebook and X. |
| Help center/FAQ | Sling TV’s help center/FAQ provides quick answers to common questions about the Sling TV streaming service, including topics such as account management, subscription plans, billing and payments, supported devices, channel availability, DVR features, technical troubleshooting, and how to use the platform. |
How to resolve a problem with Sling TV
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Sling TV mailing address
Sling TV, c/o EchoStar Corp.
9601 S. Meridian Blvd.
Englewood, CO 80112-5905
Sling TV loyalty program
Sling Rewards is an optional program for eligible Sling TV users that allows participants to earn sweepstakes entries and limited promotional rewards by watching content and using the app, subject to official terms and conditions.
Sling TV social media channels
Sling TV executive customer service contacts
Primary Contact
Seth Van Sickel
Senior Vice President, Product and Operations: Video Services (DISH, Sling TV)
Sling TV, c/o EchoStar Corp.
9601 S. Meridian Blvd.
Englewood, CO 80112-5905
seth@sling.com
Secondary Contact
Liz Riemersma
Vice President of Strategy, Business Development and International
Sling TV, c/o EchoStar Corp.
9601 S. Meridian Blvd.
Englewood, CO 80112-5905
liz.riemersma@sling.com
Chief Executive
Charles W. Ergen
Chairman, President and Chief Executive Officer of EchoStar Corporation
Sling TV, c/o EchoStar Corp.
9601 S. Meridian Blvd.
Englewood, CO 80112-5905
charles.ergen@echostar.com
Sling TV customer service policies
What is Sling TV's privacy policy?
Sling TV’s privacy policy explains how Sling TV collects, uses, shares, and protects personal information when using its services.
What are Sling TV's terms of use?
Sling TV’s terms of use are the legal rules that govern how you can access and use Sling’s services, including its website, apps, and streaming platform.
What are Sling Rewards' terms and conditions?
Sling Rewards’ terms and conditions set out the rules for eligibility, participation, earning entries through watching content and in-app activities, prize verification, program limitations, and legal requirements, including arbitration and liability waivers.
Sling TV self-service links
How do I update my billing information or change my package?
Visit the website, sign in to your account, navigate to “My Account,” and select either billing settings to update your payment information or subscription settings to change your package.
How do I pause or cancel my subscription?
Visit the website, sign in to your account, navigate to “My Account,” and select the option to pause or cancel your subscription under your account or subscription settings.
How do I manage my DVR recordings?
Visit the website or open the Sling app, sign in to your account, and go to the “My DVR” section, where you can view, play, or delete your recordings depending on your cloud DVR plan.
Does Sling TV customer service have an online contact form?
Yes, you can find the online contact form here.
How can I contact Sling TV customer service?
Sling TV does not publish a customer service phone number or email address. Use live chat, available daily from 8 a.m. to 1 a.m. Eastern time. A virtual assistant handles requests outside those hours.
What are the different Sling TV subscription plans?
Sling TV offers two base plans, Sling Orange and Sling Blue, each with a different channel lineup. A combined Sling Orange + Sling Blue plan includes channels from both. Sling also offers a free ad supported tier called Sling Freestream and separate Latino and International services.
How do I sign up for Sling TV?
To sign up for Sling TV, visit its website, select a plan that suits your preferences, and follow the on-screen instructions to create an account and provide payment information.
What devices are compatible with Sling TV?
Sling TV runs on Roku, Amazon Fire TV, Apple TV, Chromecast, most smart TVs (LG, Samsung, Vizio), iOS and Android phones and tablets, Xbox, and through the web at sling.com.
How do I cancel my Sling TV subscription?
How can I troubleshoot issues with my Sling TV service?
If you are experiencing issues such as buffering or playback problems, visit sling.com/help for troubleshooting guides or open a live chat with support.
Does Sling TV offer a free trial?
Sling TV does not currently offer a standard free trial. It does offer a free, ad-supported tier called Sling Freestream and rotating promotional discounts on its paid plans. Check sling.com for current offers.
Can I add premium channels or extras to my Sling TV subscription?
Yes, Sling TV offers add-on packages for premium channels (like HBO, STARZ, Showtime) and extra channel bundles (such as sports, news, and international channels). These can be added to your base subscription for an additional cost.
How can I update my payment information or account details?
To update your payment information or account details, log in to your Sling TV account on its website and go to the account settings section. You can make changes to your payment method, address, and other account details there.
Is there a contract or long-term commitment with Sling TV?
No, Sling TV does not require a contract or long-term commitment. You can subscribe on a month-to-month basis and cancel at any time without penalties.
How to get professional help with your Sling TV problem
If you need help with Sling TV, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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