SKECHERS Customer Service

SKECHERS is an American company that designs, develops, and sells casual and athletic footwear for men, women, and children.

How to reach a person at SKECHERS

(800) 746-3411

skechers.com

SKECHERS Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate SKECHERS

What you need to know about SKECHERS

The company responds to most customer complaints in a satisfactory manner.

SKECHERS’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with SKECHERS with our insider guide or through its executive contacts.
SKECHERS’ customer service policies are standard. Here are our frequently asked questions about SKECHERS.

SKECHERS customer service response times

SKECHERS’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone support	Representatives are available Monday through Friday from 6 a.m. to 7 p.m. and Saturday from 7 a.m. to 4 p.m. (all times Pacific). Call customer service at (800) 746-3411.
Email support	SKECHERS does not provide a direct customer service email address. Instead, customers can reach out through the online contact form.
Live chat	SKECHERS offers a live chat service available Monday through Friday from 6 a.m. to 7 p.m. and Saturday from 7 a.m. to 4 p.m. (all times Pacific).
Social media	SKECHERS customer service is active on social media platforms such as Facebook and X. Here’s how to reach SKECHERS via social media.
Help center/FAQ	SKECHERS help center/FAQ provides immediate answers to common questions, offering guidance on orders, shipping, returns, and more.

How to resolve a problem with SKECHERS

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

SKECHERS mailing address

228 Manhattan Beach Blvd
Manhattan Beach, CA 90266

SKECHERS loyalty program

SKECHERS offers a loyalty program called Skechers Plus, which rewards members with points on purchases, as well as exclusive discounts.

Facebook

Instagram

TikTok

YouTube

Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at SKECHERS.

SKECHERS executive customer service contacts

Primary Contact
David Weinberg
Chief Operating Officer
228 Manhattan Beach Blvd
Manhattan Beach, CA 90266
david.weinberg@skechers.com

Alternative Contact
Michael Greenberg
President
228 Manhattan Beach Blvd
Manhattan Beach, CA 90266
michael.greenberg@skechers.com

Chief Executive
Robert Greenberg
228 Manhattan Beach Blvd
Manhattan Beach, CA 90266
robert.greenberg@skechers.com

SKECHERS customer service policies

What is SKECHERS' privacy policy?

SKECHERS’ privacy policy describes how the company collects, uses, and shares information collected from those who interact with its website. It addresses the types of data collected, how they are used, and the measures in place to safeguard privacy.

What are SKECHERS' terms of use?

SKECHERS’ terms of use explain the rules and guidelines for using the company’s website and services. These terms cover topics such as user responsibilities, intellectual property rights, limitations of liability, and privacy considerations.

What is SKECHERS' return policy?

SKECHERS’ return policy states that unworn or defective items can be returned within 45 days of shipment for guest orders, and within 90 days for SKECHERS Plus members.

SKECHERS self-service links

How do I track my order from SKECHERS?

Visit the website, log into your account, navigate to the “Order History” section, and select the order you want to track.

How can I update my account information on SKECHERS website?

Visit the website, log into your account, navigate to the “Account Settings” section, and select the option to update your personal information, such as your email address, password, or shipping details.

Can I find a store near me that sells SKECHERS shoes?

Yes, visit the website, use the “Store Locator” tool, and enter your location to find the nearest Skechers store. The website will display a list of nearby stores along with addresses and contact information.

Frequently asked questions about SKECHERS

How can I contact SKECHERS customer service?

Call (800) 746-3411.

Does SKECHERS have an online chat service?

Yes, SKECHERS has an online chat service.

Where are SKECHERS shoes made?

Skechers shoes are made in various countries, including China, Vietnam, and other parts of Asia. The company also has facilities in the United States for design and manufacturing.

How to get professional help with your SKECHERS problem

If you need help with SKECHERS, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.