Singita Grumeti Customer Service Contacts

Singita Grumeti is a conservation business operating within the Grumeti Reserve in Tanzania’s Serengeti ecosystem. It offers safari experiences at its lodges and camps, with a focus on wildlife conservation and sustainable tourism practices.

How to reach a person at Singita Grumeti

Singita Grumeti Responsiveness rating

rating
4/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Rate Singita Grumeti

What you need to know about Singita Grumeti

Singita Grumeti’s customer service response times can vary depending on the nature of the inquiry and the time of year, but you can generally expect support without long waits.

Singita Grumeti customer service response times

Singita Grumeti’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportSingita Grumeti’s customer service phone response times can vary based on the nature of the inquiry and the time zone difference, but you can typically expect prompt service. Call customer service at
+27-21-683-3424.
Email supportSingita Grumeti’s customer service email response times are generally fast. While specific response times can vary depending on the complexity of the inquiry and the time of year, you can typically expect a response within 24 to 48 hours. During peak seasons or holidays, it might take a bit longer. Email Singita Grumeti at enquiries@singita.com.
Live chatSingita Grumeti does not offer a live chat option directly on the website. However, it provides contact options through email and phone for inquiries, bookings, and customer service.
Social mediaSingita Grumeti’s customer service through social media is typically responsive, especially on platforms such as Instagram, Facebook, and X. Response times can vary based on the volume of inquiries and the platform used, but you can generally expect a reply within a few hours to a day. Here’s how to reach Singita Grumeti via social media.
Help center/FAQSingita Grumeti’s customer service help center or FAQ support likely provides helpful information for common inquiries, but specific response times can vary. If you are able to find the answer in the FAQ section, you won’t need to wait for a response.

How to resolve a problem with Singita Grumeti

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Singita Grumeti mailing address

Sasakwa, Western Serengeti
Mugumu, Serengeti District
Simiyu Region, Tanzania

Singita Grumeti loyalty program

Singita Grumeti does not have a loyalty program.

Singita Grumeti social media channels

X


Singita Grumeti executive customer service contacts

Primary Contact
Braya Masunga
Operations Manager
Sasakwa, Western Serengeti
Mugumu, Serengeti District
Simiyu Region, Tanzania
braya.m@singita.com

LinkedIn

Secondary Contact
Graham Kennedy
Operations Director
Sasakwa, Western Serengeti
Mugumu, Serengeti District
Simiyu Region, Tanzania
graham.k@singita.com

LinkedIn

Chief Executive
Jo Bailes
Sasakwa, Western Serengeti
Mugumu, Serengeti District
Simiyu Region, Tanzania
jo.b@singita.com

LinkedIn

Singita Grumeti customer service policies

What is Singita Grumeti's privacy policy?

Singita Grumeti’s privacy policy outlines how it collects, uses, and protects personal information of those who interact with its services. It details the types of data collected, such as contact and payment information, and explains how the data are used to process bookings.

What is Singita Grumeti's terms and conditions policy?

Singita Grumeti’s terms and conditions outline the rules for using its services, including the booking process, payment terms, and cancellation policies. These terms specify guest responsibilities, expected behavior during stays, and liability limits in case of incidents.

How can I find Singita Grumeti’s rates on the website?

Singita Grumeti’s rates for various accommodations, including lodges and camps, are available on the website.

Are there any exclusive offers available on Singita Grumeti's website?

Yes, Singita Grumeti offers exclusive promotions and special packages on the website.

What information is available in Singita Grumeti’s resource library?

Singita Grumeti’s resource library offers a range of materials to enhance the guest experience, including detailed guides on wildlife, conservation efforts, sustainability practices, and the history of the Grumeti Reserve.

Frequently asked questions about Singita Grumeti

What is the relationship between Singita and Singita Grumeti?

Singita is the parent company of Singita Grumeti, which is located in the Western Serengeti, Tanzania, within the Grumeti Reserve.

How can I contact Singita Grumeti customer service?

To contact Singita Grumeti customer service call +27-21-683-3424 or email enquiries@singita.com.

What types of accommodations does Singita Grumeti offer?

Singita Grumeti offers a selection of lodges and camps, including Singita Sasakwa Lodge, Singita Faru Faru Lodge, and Singita Sabora Tented Camp

How to get professional help with your Singita Grumeti problem

If you need help with Singita Grumeti, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

What do you think of Singita Grumeti?

Submit your review
1
2
3
4
5
Submit
     
Cancel

Create your own review

Elliott Report
Average rating:  
 0 reviews