SERVPRO is a U.S.-based company that provides cleanup and restoration services for fire, water and mold damage in residential and commercial properties.
How to reach a person at SERVPRO
National call center: (844) 500-1152
Main: (615) 451-0200
Fax: (615) 675-2312
Customer service: (800) 737-8776
SERVPRO Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate SERVPRO
What you need to know about SERVPRO
The company responds to most customer complaints in a satisfactory manner.
- SERVPRO’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with SERVPRO with our insider guide or through its executive contacts.
- SERVPRO’s customer service policies are standard. Here are our frequently asked questions about SERVPRO.
SERVPRO customer service response times
SERVPRO’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Representatives are available 7 days a week. Call customer service at (800) 737-8776 or (833) 580-1961. |
| Email support | SERVPRO does not provide a direct customer service email address on its website. |
| Live chat | SERVPRO does not offer a live chat feature on its website. |
| Social media | SERVPRO is active on social media platforms such as Facebook, X, LinkedIn, Instagram, and YouTube, where the company shares safety tips, service highlights, community involvement, and emergency preparedness information. Here’s how to reach SERVPRO via social media. |
| Help center/FAQ | SERVPRO’s help center/FAQ provides quick answers to common questions regarding insurance claims, service availability, emergency response times, cleaning and restoration processes, and what to expect during water, fire, and mold damage recovery. |
How to resolve a problem with SERVPRO
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.SERVPRO mailing address
801 Industrial Boulevard
Gallatin, TN 37066
SERVPRO executive customer service contacts
Primary Contact
Brian Voss
Senior Vice President and Chief Franchise Operations Officer
801 Industrial Boulevard
Gallatin, TN 37066
bvoss@servpro.com
Secondary Contact
John Sooker
President and Chief Operating Officer
801 Industrial Boulevard
Gallatin, TN 37066
jsooker@servpro.com
Chief Executive
Brett Ponton
801 Industrial Boulevard
Gallatin, TN 37066
brett.ponton@servpro.com
How can I contact SERVPRO customer service?
Call (800) 737-8776 or (833) 580-1961.
Does SERVPRO work with insurance companies?
Yes, SERVPRO works directly with most major insurance companies and can help manage the claims process.
What should I do until SERVPRO arrives after water damage?
Turn off the water source if possible, avoid contact with contaminated water, move valuables to a dry area, and do not use electrical appliances in affected areas.
How to get professional help with your SERVPRO problem
If you need help with SERVPRO, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.