SeatGeek is a ticket platform that allows users to buy and sell tickets for sports, concerts and other live events.
SeatGeek Responsiveness rating
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What you need to know about SeatGeek
We get a few complaints about SeatGeek. The latest complaint about SeatGeek involved a blocked view due to the cameraman, with no refund provided until we stepped in. SeatGeek also falsely advertised a concert.
- SeatGeek’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with SeatGeek with our insider guide or through its executive contacts.
- SeatGeek’s customer service policies are standard. Here are our frequently asked questions about SeatGeek.
SeatGeek customer service response times
SeatGeek’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | SeatGeek does not provide a direct customer service phone number on its website. The company encourages customers to use its online help center and support request form for assistance. |
| Email support | SeatGeek’s website does not specify a response time for customer service emails. In addition to email support, the company offers an online contact form for submitting inquiries. |
| Live chat | SeatGeek’s AI-powered chat function handles customer inquiries and, when necessary, passes the issue to a live agent who follows up via email. |
| Social media | SeatGeek is active on social media platforms such as X, Facebook and Instagram. |
| Help center/FAQ | SeatGeek’s help center/FAQ provides quick answers to common questions regarding ticket purchases, refunds, event cancellations, account management and delivery options. |
How to resolve a problem with SeatGeek
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.SeatGeek mailing address
902 Broadway
New York, NY 10010-7121
SeatGeek loyalty program
SeatGeek does not have a loyalty program.
SeatGeek social media channels
SeatGeek executive customer service contacts
Primary Contact
Ben Clark
Vice President of Marketplace Operations
902 Broadway
New York, NY 10010-7121
ben@seatgeek.com
Secondary Contact
Russell D’Souza
Co-Founder
902 Broadway
New York, NY 10010-7121
russ@seatgeek.com
Alternative Contact
Eric Waller
Co-Founder
902 Broadway
New York, NY 10010-7121
eric@seatgeek.com
Chief Executive
Jack Groetzinger
902 Broadway
New York, NY 10010-7121
jack@seatgeek.com
SeatGeek customer service policies
What is SeatGeek's privacy policy?
SeatGeek’s privacy policy describes how the organization collects, uses, and protects personal information. It outlines how data are used for processing orders and for marketing purposes.
What are SeatGeek's terms of use?
SeatGeek’s terms of use set forth the conditions for using the organization’s services, including account opening and closing and management of personal information.
SeatGeek self-service links
How do I list tickets for resale?
Visit the website, navigate to the “Tickets” section, select the ticket you want to sell and follow the steps to list it on the marketplace.
Can I manage my email preferences or notifications?
Yes, visit the website, navigate to “Account Settings”, and select “Notification Preferences” to customize your alerts and marketing emails.
Can I transfer tickets to someone else?
Yes, visit the website, navigate to “Tickets,” select the order and use the “Send” or “Transfer” option if available for that event.
Does SeatGeek have an online contact form?
Yes, you can find the online contact form here.
How can I contact SeatGeek customer service?
Email hi@seatgeek.com.
How do I sell tickets on SeatGeek?
Log into your account, navigate to the “Tickets” section, select the tickets you want to sell, and follow the prompts to list them.
How do I transfer tickets to someone else?
Log into your account, navigate to “Tickets,” select the event and choose the “Send” option. Enter the recipient’s email address and send the tickets directly from your account.
How can I track my order status?
Log into your account and navigate to the “Tickets” section to view your order details, including delivery status and expected delivery date.
What is SeatGeek's policy on canceled or rescheduled events?
If an event is canceled, SeatGeek typically provides a full refund, including any fees. For rescheduled events, the tickets are usually valid for the new date. SeatGeek will notify you of any changes and options available.
How do I update my account information?
Log into your account, navigate to “Account Settings,” and make the necessary changes.
How to get professional help with your SeatGeek problem
If you need help with SeatGeek, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of SeatGeek?
Submit your review | |
They don't have customer support at all. I will never use these pathetic ticket sellers again. Bought a parking pass for a Bengals game. No one was at the facility to scan the parking voucher on the way in or out of the garage. Them I get a bill from the parking facility saying I didn't pay and I owe them $60. Tried contacting SeatGeek.........no response. They suck for sure
NO PHONE SUPPORT AT ALL. BOTS ONLY. CAN'T GET QUESTIONS ANSWERED. WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED!
No phone number, no way to contact them. No ticket on my app. They suck big time.
Absolutely the WORST experience I have had. I have tried getting my tickets and the app. won't load
I've previously had no problem with SeatGeek for games and concert tickets, but this past weekend was a new experience. I paid for tickets to an August 9th show in May. Two days before the show my ticket "status" was "Tickets have been emailed to ....." In the past, this note was closely followed by an email confirming ticket delivery and the opportunity to "View Tickets". This time, no email confirmation nor tickets were sent. When I asked where my tickets are, I was told to download another app that the seller used to transfer tickets to me. I did so and still didn't receive the tickets, nor any notification/confirmation that a transaction was in process. SeatGeek sent a couple of emails assuring me that they were working on a solution, but the solution never came. SeatGeek has not responded to further inquiries. I had to buy three more tickets to the event from a competitors site. Summary: SeatGeek collected my money and the seller did not send my tickets. They either never had them, sold them to at least one other group (maybe multiple times) or kept them themselves, using my money for things non-ticket related. SeatGeek's failure to provide service, or even an attempt at making it right, is very disappointing.
