SeatGeek is a New York City-based online ticketing platform that lets users buy and sell tickets for live sports, concerts, theater, and other events through its website and mobile app. The company operates as both a secondary marketplace and a primary ticketing provider for sports teams and venues.
SeatGeek Responsiveness rating
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What you need to know about SeatGeek
We get a few complaints about SeatGeek. The latest complaint about SeatGeek involved a blocked view due to the cameraman, with no refund provided until we stepped in. SeatGeek also falsely advertised a concert.
- SeatGeek’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with SeatGeek with our insider guide or through our executive contacts.
- Here are our frequently asked questions about SeatGeek.
SeatGeek customer service response times
| Phone support | SeatGeek does not provide a direct customer service phone number on its website. The company encourages customers to use its online help center and support request form for assistance. |
| Email support hi@seatgeek.com | Response time: 1-10 business days. |
| Live chat | SeatGeek’s AI-powered chat function handles customer inquiries and, when necessary, passes the issue to a live agent who follows up via email. |
| Social media | SeatGeek is active on X, Facebook, Instagram, TikTok, LinkedIn, and YouTube. Response times can range from a few hours to several days depending on the platform and the complexity of the inquiry. |
| Help center/FAQ | SeatGeek’s help center/FAQ provides quick answers to common questions regarding ticket purchases, refunds, event cancellations, account management and delivery options. |
How to resolve a problem with SeatGeek
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.SeatGeek mailing address
902 Broadway
Floor 10
New York, NY 10010
SeatGeek loyalty program
SeatGeek does not have a loyalty program.
SeatGeek social media channels
SeatGeek executive customer service contacts
Primary Contact
Ben Clark
Vice President of Marketplace Operations
902 Broadway
New York, NY 10010-7121
ben@seatgeek.com
Secondary Contact
Russell D’Souza
Co-Founder
902 Broadway
New York, NY 10010-7121
russ@seatgeek.com
Alternative Contact
Eric Waller
Co-Founder
902 Broadway
New York, NY 10010-7121
eric@seatgeek.com
Chief Executive
Jack Groetzinger
902 Broadway
New York, NY 10010-7121
jack@seatgeek.com
SeatGeek customer service policies
Privacy notice
SeatGeek’s privacy notice, effective Oct. 1, 2025, describes the personal information the company collects from buyers and sellers — including name, contact details, payment information, government ID for sellers, location, and device data — and how it uses that information to operate the platform, process transactions, communicate with users, and serve advertising. The notice covers data shared with partners such as payment processors, event partners, and analytics providers; outlines user rights regarding access, deletion, and opting out; and addresses cookies and tracking technologies.
Terms of use
SeatGeek’s terms of use, last updated Oct. 1, 2025, govern use of its website, apps, and services. The terms set requirements for account registration, ticket purchases and resales, and the role of SeatGeek as a marketplace connecting buyers and sellers. They include a binding arbitration agreement and class-action waiver, with a 30-day opt-out provision; rules for content, intellectual property, and account suspension; and references to supplemental terms covering specific features such as the Buyer Guarantee and seller payouts.
Buyer guarantee
SeatGeek’s Buyer Guarantee, last updated June 21, 2024, commits the company to ensuring tickets are delivered on time, are valid for entry, and match what was ordered. If those conditions are not met, SeatGeek will, on a case-by-case basis, provide comparable or better tickets, a refund, or a credit. Canceled events receive a full refund or credit; postponed events generally are not refunded, and existing tickets are honored on the rescheduled date.
SeatGeek self-service links
How do I list tickets for resale?
Visit the website, navigate to the “Tickets” section, select the ticket you want to sell and follow the steps to list it on the marketplace.
Can I manage my email preferences or notifications?
Yes, visit the website, navigate to “Account Settings”, and select “Notification Preferences” to customize your alerts and marketing emails.
Can I transfer tickets to someone else?
Yes, visit the website, navigate to “Tickets,” select the order and use the “Send” or “Transfer” option if available for that event.
Does SeatGeek have an online contact form?
Yes, you can find the online contact form here.
How can I contact SeatGeek customer service?
Email hi@seatgeek.com.
How do I sell tickets on SeatGeek?
Log into your account, navigate to the “Tickets” section, select the tickets you want to sell, and follow the prompts to list them.
How do I transfer tickets to someone else?
Log into your account, navigate to “Tickets,” select the event and choose the “Send” option. Enter the recipient’s email address and send the tickets directly from your account.
How can I track my order status?
Log into your account and navigate to the “Tickets” section to view your order details, including delivery status and expected delivery date.
What is SeatGeek's policy on canceled or rescheduled events?
If an event is canceled, SeatGeek typically provides a full refund, including any fees. For rescheduled events, the tickets are usually valid for the new date. SeatGeek will notify you of any changes and options available.
How do I update my account information?
Log into your account, navigate to “Account Settings,” and make the necessary changes.
Does SeatGeek have a customer service phone number?
No. SeatGeek does not publish a customer service phone number and directs all support requests through its help center, in-app chat, and email at hi@seatgeek.com. The AI-powered chat hands off to a live agent when needed, and the agent typically follows up by email.
Are SeatGeek's ticket prices now "all-in"?
Yes. SeatGeek began displaying total ticket prices, including fees, upfront in May 2025, in line with the FTC’s Junk Fees Rule, which took effect May 12, 2025. The ticket price you see in search results should now reflect the full cost before checkout, although taxes and shipping may still be added at the end.
What happens if my SeatGeek tickets don't arrive or aren't valid at the gate?
Under the SeatGeek Buyer Guarantee, the company will provide comparable or better tickets, a refund, or a credit, on a case-by-case basis, if your tickets are not delivered in time, do not provide valid entry, or do not match what you ordered. Contact SeatGeek as soon as you become aware of an issue at hi@seatgeek.com; waiting can limit your remedies.
What does SeatGeek do if an event is canceled or postponed?
For a canceled event that is not rescheduled, SeatGeek issues a full refund of the purchase price or, where allowed by law, a credit for a future purchase. For postponed or rescheduled events, your original tickets are usually valid on the new date, and refunds are generally not provided unless replacement tickets are required or local law mandates one.
How do I dispute a SeatGeek charge or open a formal complaint?
First, contact SeatGeek through the help center or email hi@seatgeek.com so the company has a chance to resolve the issue. SeatGeek’s terms of use require an informal dispute resolution step, followed — if needed — by binding individual arbitration; a 30-day opt-out from the arbitration agreement is available by writing to SeatGeek Legal Department, 902 Broadway, Floor 10, New York, NY 10010, with a copy to legal@seatgeek.com.
I bought a SeatGeek ticket that the seller didn't actually have. Is that legal?
It is legal in many states for resellers to list “speculative” tickets — listings posted before the seller has the actual ticket in hand. A September 2025 Business Insider investigation described this practice on SeatGeek and other major marketplaces. If your specific ticket is not delivered or is invalid, the Buyer Guarantee should apply; contact SeatGeek immediately. Some states regulate or restrict speculative listings.
How do tickets bought through Spotify or ChatGPT show up in my SeatGeek account?
SeatGeek’s integrations with Spotify (launched February 2026) and ChatGPT route the purchase to SeatGeek, so tickets and order history appear in your SeatGeek account and the SeatGeek app. Manage transfers, refunds, and event updates through SeatGeek, not the third-party app.
Is SeatGeek facing any active lawsuits I should know about?
As of late 2025, two notable actions had been filed but not resolved: a California “Trap and Trace” class action alleging improper use of TikTok and Meta tracking pixels (August–September 2025), and a “forced platform” antitrust suit naming SeatGeek along with Ticketmaster and Vivid Seats (June 2025). These cases are at early stages; outcomes and any consumer remedies are not yet final.
How do I sell or transfer tickets on SeatGeek?
Sign in to your account, go to the Tickets section, select the order, and follow the prompts to list the ticket for resale or transfer it to someone else’s email address. The exact options available depend on the event, the venue, and the team’s transfer rules; some tickets cannot be resold or transferred.
How do I change my SeatGeek email preferences or close my account?
From the website or app, go to Account Settings and select Notification Preferences to manage marketing emails and alerts. To request closure of your account or deletion of personal data, use the help center to submit a request or contact hi@seatgeek.com. Your data rights and the deletion process are described in the privacy notice.
How to get professional help with your SeatGeek problem
If you need help with SeatGeek, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of SeatGeek?
Submit your review | |
This has got to be the absolute worst ticket purchasing site ever!!! I have seen $.25 raffles organized better than this team of misfits. I wouldn’t trust them selling tickets to a carnival attraction let alone a concert!
I experienced great difficulty getting any customer help. To be clear, they have no live agents like Ticketmaster does. I only used them because they are the only platform officially associated with the event I want to attend. I am afraid to use secondary platforms because they are prone to abuse.
Same experience as other below. Customer service is terrible. If you still see this review it's because they still haven't reached out. use other apps to purchase tickets.
wow, total suckage
Terrible customer service. 100% silence. Fraudulent transactions. And too scared to set up a customer service line.
Won't be back.
