SeatGeek is a ticket platform that allows users to buy and sell tickets for sports, concerts, and live events.
SeatGeek Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about SeatGeek
We get a few complaints about SeatGeek. The latest complaint about SeatGeek involved a blocked view due to the cameraman, with no refund provided until we stepped in.
How to resolve a problem with SeatGeek
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.SeatGeek mailing address
902 Broadway
New York, NY 10010-7121
SeatGeek executive customer service contacts
Primary Contact
Russ D’Souza
Co-Founder
902 Broadway
New York, NY 10010-7121
russ@seatgeek.com
Secondary Contact
Eric Waller
Co-Founder
902 Broadway
New York, NY 10010-7121
eric@seatgeek.com
Chief Executive
Jack Groetzinger
902 Broadway
New York, NY 10010-7121
jack@seatgeek.com
Does SeatGeek have an online contact form?
Yes, you can find the online contact form here.
How can I contact SeatGeek customer service?
Call (888) 506-4101 or email hi@seatgeek.com.
What is SeatGeek’s refund policy?
SeatGeek’s refund policy varies depending on the event and ticket type. Typically, all sales are final, but the company offers a buyer guarantee, which protects you if the event is canceled or the tickets are invalid. For specific refund requests, contact customer service directly at (888) 506-4101.
How do I sell tickets on SeatGeek?
Log into your account, navigate to the “Tickets” section, select the tickets you want to sell, and follow the prompts to list them. You can set your price and review the listing before it goes live.
How do I transfer tickets to someone else?
Log into your SeatGeek account, go to “Tickets,” select the event, and choose the “Send” option. Enter the recipient’s email address and send the tickets directly from your account.
What should I do if I have an issue with my tickets at the event?
Contact SeatGeek customer service at (888) 506-4101 for assistance. They provide support to ensure you can access the event or receive a suitable resolution.
How can I track my order status?
Log into your SeatGeek account and navigating to the “Tickets” section. Your order details, including delivery status and expected delivery date, will be displayed there.
Why hasn’t my ticket arrived yet?
Delivery times for tickets vary depending on the event and the seller. If your tickets haven’t arrived by the expected delivery date, contact SeatGeek customer service at (888) 506-4101 for an update and assistance.
Can I change the name on my ticket?
Most tickets are transferable and therefore do not require a name change. However, if you need to update the name for a specific reason, contact SeatGeek customer service at (888) 506-4101 for guidance.
What is SeatGeek's policy on canceled or rescheduled events?
If an event is canceled, SeatGeek typically provides a full refund, including any fees. For rescheduled events, the tickets are usually valid for the new date. SeatGeek will notify you of any changes and options available.
How do I update my account information?
To update your account information, log into your SeatGeek account, go to your account settings, and make the necessary changes. Ensure your email address, phone number, and payment information are up to date for a smooth experience.
How to get professional help with your SeatGeek problem
If you need help with SeatGeek, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
