Sears is a chain of department and retail stores. It is owned by Transformco.
How to reach a person at Sears Holdings Corporation
Customer service: (800) 697-3277
Sears Holdings Corporation Responsiveness rating
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What you need to know about Sears Holdings Corporation
She canceled her Sears order but received no refund. Although Sears promised to cover the installation cost, they later sent her a bill for $180. When Sears failed to deliver, they also refused to refund her. Another customer canceled his dishwasher order, but Sears kept the money.
Sears repairman refused to fix a broken refrigerator, and then Sears denied the customer a refund for the service. One customer’s Sears gift card won’t work. Sears delivered a broken refrigerator and then refused to replace it. This customer has now been waiting for months for a refund for his canceled order.
In yet another case, a customer’s broken refrigerator from Sears remains unreplaced. Sears also won’t honor the Kenmore warranty. Another customer’s order has been repeatedly delayed by Sears, and they have refused to issue a refund. Sears canceled a customer’s order and then refused to refund her.
A Sears contractor damaged a customer’s walls, yet Sears refuses to pay for the repairs. Sears also won’t price match its own products, even weeks apart. Another customer’s Sears dishwasher stopped working—twice. Although Sears promised delivery and installation on Friday, when the customer called to check on the installer’s whereabouts, they were informed it would be installed on Monday.
Sears has left some a customer confused with complicated return policies. There are still more cases of missing refunds. Sears delivered a broken freezer, and these are just some of the many ongoing problems customers are experiencing with Sears.
A reader sought a refund for her broken Kenmore trash compactor, navigating through delays and denials. This customer faced frustration when Sears canceled his cooktop repair and left him without a refund. Sears kept charging this customer, without his consent. The company couldn’t repair a broken appliance, but wouldn’t refund the customer. The company keeps promising it will deliver this customer’s fridge, but never does.
How to resolve a problem with Sears Holdings Corporation
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Sears Holdings Corporation mailing address
33 W Monroe Street
Chicago, IL 60603
Sears Holdings Corporation social media channels
Sears Holdings Corporation executive customer service contacts
Primary Contact
Gwen White
Customer Support Executive
33 W Monroe Street
Chicago, IL 60603
gwen.white@sears.com
Secondary Contact
Brandon Gartman
Chief Operating Officer
33 W Monroe Street
Chicago, IL 60603
brandon.gartman@sears.com
Chief Executive
Amin Fayez
Chief Executive Officer
33 W Monroe Street
Chicago, IL 60603
afayez@searshc.com
Also try: amin.fayez@sears.com
Is Kmart part of Sears Holdings?
Yes. Sears Holdings owns Kmart.
How can I contact Sears Holdings customer service?
Call (877) 550-9254 or email shc@customerservice.sears.com.
How can I return an item to Sears Holdings?
Return the item and receipt to the store. Make sure it’s still new and has its original packaging.
How can I get a refund from Sears Holdings?
You’ll get refunded the same way you paid. If it was a gift, you might get a gift card instead.
Does Sears offer 24/7 customer service?
No, Sears does not offer 24/7 customer support. Its customer service operates Monday through Friday from 8 a.m. to 8 p.m. Eastern time.
How to get professional help with your Sears Holdings Corporation problem
If you need help with Sears Holdings Corporation, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.