Sears Holdings Corporation Customer Service Contacts

Sears is a chain of department and retail stores. It is owned by Transformco.

How to reach a person at Sears Holdings Corporation

Customer service: (877) 550-9254

Sears Holdings Corporation Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Sears Holdings Corporation

We receive a lot of complaints about Sears. The company had promised to assist this customer in installing her replacement dishwasher but didn’t follow through. Sears failed to deliver this customer’s appliances and is now refusing to provide a refund. Sears refuses to repair or refund a broken dishwasher for this customer.

How to resolve a problem with Sears Holdings Corporation

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Sears Holdings Corporation mailing address

3333 Beverly Road
Hoffman Estates, IL 60179

Sears Holdings Corporation social media channels


Sears Holdings Corporation executive customer service contacts

Primary Contact
Polina Elvira
Manager, Strategic Sourcing
3333 Beverly Road
Hoffman Estates, IL 60179
[email protected]

Secondary Contact
Robert A. Riecker
Chief Financial Officer
3333 Beverly Road
Hoffman Estates, IL 60179
[email protected]
(847) 286-3715

Amin Fayez
Chief Executive Officer
3333 Beverly Road
Hoffman Estates, IL 60179
[email protected]

Frequently asked questions about Sears Holdings Corporation

Is Kmart part of Sears Holdings?

Yes. Sears Holdings owns Kmart.

How can I contact Sears Holdings customer service?

How can I return an item to Sears Holdings?

Return the item and receipt to the store. Make sure it’s still new and has its original packaging.

How can I get a refund from Sears Holdings?

You’ll get refunded the same way you paid. If it was a gift, you might get a gift card instead.

How to get professional help with your Sears Holdings Corporation problem

If you need help with Sears Holdings Corporation, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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