Sears Holdings Corporation Customer Service Contact Support Via Phone Email Exec Contacts

Sears is owned by Transformco Holdings Corporation. Sears is a chain of department and retail stores. Sears Holdings Corporation also owns Kmart. As of mid-2023, there are 11 total Sears stores remaining.

Responsiveness rating

3/5

Sears Holdings Corporation often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Sears Holdings Corporation

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Sears Holdings Corporation

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

3333 Beverly Road
Hoffman Estates, IL 60179
https://www.sears.com/

Phone Contacts

Main: (847) 286-2500
Customer Service: (877) 550-9254

Email Contacts

[email protected]

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Jim Pier
Senior Director - Mobile, Social Commerce, Product Management and Customer Experience
3333 Beverly Road
Hoffman Estates, IL 60179
[email protected]

Secondary Contact
Luke Valentino
Divisional Vice President
3333 Beverly Road
Hoffman Estates, IL 60179
[email protected]

Rob Ricker
Chief Financial Officer
3333 Beverly Road
Hoffman Estates, IL 60179
[email protected]

Chief Executive
Vacant
3333 Beverly Road
Hoffman Estates, IL 60179