We get few complaints about Sealy. When attempting to return his 18-year-old Sealy mattress, this customer learned that the warranty only covered the first ten years of use, and not the promised 20 years.
Visit the Sealy website and following the instructions provided. Typically, you’ll need to provide information such as your name, contact details, and mattress model.
Sealy's mattress return policy may vary depending on the retailer from which you purchased your mattress. Check the return policy of the specific retailer or contact Sealy customer service for assistance. Call (866) 251-6471 or email consumersupport@sealy.com.
Use the “Find a Retailer” tool on the Sealy website. Simply enter your location information, and the tool will provide you with a list of nearby retailers.
Yes, Sealy may offer financing options for mattress purchases through select retailers. Inquire about financing options at the time of purchase or contact Sealy customer service for more information. Call (866) 251-6471 or email consumersupport@sealy.com.
If you experience any issues with your Sealy mattress, such as defects or damage, contact Sealy customer service for assistance. Call (866) 251-6471 or email consumersupport@sealy.com.
Yes, Sealy offers a variety of mattress accessories, including bed frames, pillows, mattress protectors, and bedding sets. You can purchase these accessories directly from the Sealy website or from select retailers.
Response times from Sealy customer service may vary depending on the volume of inquiries received. Generally, the company strives to respond to customer inquiries within 1-2 business days.
No, not directly. However, many retailers that sell Sealy mattresses offer these services. You can inquire about these services at the time of purchase or contact the retailer for more information.
Monday to Friday 9 a.m. to 5 p.m. Eastern time.
Many Sealy mattresses are compatible with adjustable bases. Check the product specifications or contact customer service to confirm compatibility.
To maintain your Sealy mattress, use a mattress protector, rotate the mattress regularly, and follow any specific care instructions provided by Sealy. Avoid using harsh chemicals or detergents on the mattress.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published October 7, 2019. Updated July 17, 2025.
