Sealy is a company that makes and sells mattresses. It is headquartered in Lexington, Ky.
Sealy Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Sealy
We get few complaints about Sealy. When attempting to return his 18-year-old Sealy mattress, this customer learned that the warranty only covered the first ten years of use, and not the promised 20 years.
What you need to know about Sealy
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Sealy mailing address
1000 Tempur Way
Lexington, KY 40511
Sealy executive customer service contacts
Primary Contact
Ali Maas
Nation Account Manager
1000 Tempur Way
Lexington, KY 40511
ali.maas@tempursealy.com
Secondary Contact
Cliff Buster
CEO – North America
1000 Tempur Way
Lexington, KY 40511
cliff.buster@tempurpedic.com
Bhaskar Rao
Chief Financial Officer/EVP
1000 Tempur Way
Lexington, KY 40511
bhaskar.rao@tempurpedic.com
Chief Executive
Scott Thompson
1000 Tempur Way
Lexington, KY 40511
scott.thompson@tempurpedic.com
Who owns Sealy?
Tempur Sealy International.
Which other brands are associated with Sealy?
Posturepedic and Tempur-Pedic are part of Tempur Sealy International.
How can I contact Sealy customer service?
Call (866) 251-6471 or email consumersupport@sealy.com.
How can I register my Sealy mattress for warranty?
Visit the Sealy website and following the instructions provided. Typically, you’ll need to provide information such as your name, contact details, and mattress model.
What is Sealy's mattress return policy?
Sealy’s mattress return policy may vary depending on the retailer from which you purchased your mattress. Check the return policy of the specific retailer or contact Sealy customer service for assistance. Call (866) 251-6471 or email consumersupport@sealy.com.
How can I find a retailer that sells Sealy mattresses near me?
Use the “Find a Retailer” tool on the Sealy website. Simply enter your location information, and the tool will provide you with a list of nearby retailers.
Does Sealy offer financing options for mattress purchases?
Yes, Sealy may offer financing options for mattress purchases through select retailers. Inquire about financing options at the time of purchase or contact Sealy customer service for more information. Call (866) 251-6471 or email consumersupport@sealy.com.
What should I do if I have a problem with my Sealy mattress?
If you experience any issues with your Sealy mattress, such as defects or damage, contact Sealy customer service for assistance. Call (866) 251-6471 or email consumersupport@sealy.com.
Does Sealy USA offer mattress accessories such as bed frames or pillows?
Yes, Sealy offers a variety of mattress accessories, including bed frames, pillows, mattress protectors, and bedding sets. You can purchase these accessories directly from the Sealy website or from select retailers.
How long does it take to receive a response from Sealy customer service?
Response times from Sealy customer service may vary depending on the volume of inquiries received. Generally, the company strives to respond to customer inquiries within 1-2 business days.
Can I schedule a mattress delivery or installation with Sealy?
No, not directly. However, many retailers that sell Sealy mattresses offer these services. You can inquire about these services at the time of purchase or contact the retailer for more information.
What are Sealy's customer service hours?
Monday to Friday 9 a.m. to 5 p.m. Eastern time.
Can I use my Sealy mattress with an adjustable base?
Many Sealy mattresses are compatible with adjustable bases. Check the product specifications or contact customer service to confirm compatibility.
How do I care for my Sealy mattress?
To maintain your Sealy mattress, use a mattress protector, rotate the mattress regularly, and follow any specific care instructions provided by Sealy. Avoid using harsh chemicals or detergents on the mattress.
How to get professional help with your Sealy problem
If you need help with Sealy, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
