Santander is a global banking and financial services group headquartered in Spain.
Santander Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Santander
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Santander
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Santander mailing address
Santander Place
2 Triton Square
Regent’s Place
London, NW1 3AN
Santander executive customer service contacts
Primary Contact
Chris Mitchell
Head of Customer Care
Santander Place
2 Triton Square
Regent’s Place
London, NW1 3AN
chris.mitchell@santanderbank.com
Secondary Contact
José Antonio Álvarez
Vice President
Santander Place
2 Triton Square
Regent’s Place
London, NW1 3AN
jose.alvarez@santanderbank.com
Chief Executive
Héctor Grisi
Santander Place
2 Triton Square
Regent’s Place
London, NW1 3AN
Hector.Grisi@santanderbank.com
How can I contact Santander customer service?
Call +44-1908-736-800.
Does Santander have an online contact form?
Yes, you can find the online contact form here.
How do I reset my Santander online banking password?
Go to the Santander Online Banking login page and click on “Forgot your password?” Follow the instructions to verify your identity and reset your password.
How can I report a lost or stolen Santander credit or debit card?
Call +44-1908-736-800.
How do I open a new account with Santander?
You can open a new account by visiting a local Santander branch, applying online through the Santander website, or calling customer service at +44-1908-736-800 for assistance.
How do I access my Santander accounts through mobile banking?
Download the Santander Mobile Banking app from the App Store (iOS) or Google Play Store (Android). Log in using your Santander Online Banking credentials.
How to get professional help with your Santander problem
If you need help with Santander, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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