Santander is a global banking and financial services group headquartered in Spain.
Santander Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Santander
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Santander
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Santander mailing address
PO Box 961245
Fort Worth, TX 76161-1245
Santander executive customer service contacts
Primary Contact
Pedro Fernandez
Customer Service Manager
PO Box 961245
Fort Worth, TX 76161-1245
pfernandez@santanderconsumerusa.com
Secondary Contact
Swati Bhatia
Head of Retail Bank
PO Box 961245
Fort Worth, TX 76161-1245
swati.bhatia@santander.us
Chief Executive
Christiana Riley
PO Box 961245
Fort Worth, TX 76161-1245
criley@santander.com
How can I contact Santander customer service?
Call (877) 768-2265.
Does Santander have an online contact form?
Yes, you can find the online contact form here.
How do I reset my Santander online banking password?
Go to the Santander Online Banking login page and click on “Forgot your password?” Follow the instructions to verify your identity and reset your password.
How can I report a lost or stolen Santander credit or debit card?
Call (877) 768-2265.
How do I open a new account with Santander?
You can open a new account by visiting a local Santander branch, applying online through the Santander website, or calling customer service at (877) 768-2265 for assistance.
How do I access my Santander accounts through mobile banking?
Download the Santander Mobile Banking app from the App Store (iOS) or Google Play Store (Android). Log in using your Santander Online Banking credentials.
How to get professional help with your Santander problem
If you need help with Santander, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
