Santa Cruz Bicycles

Santa Cruz Bicycles designs and manufactures downhill, cross country and electric bicycles.

Telephone
Customer service : (831) 459-7560
Email
Mailing address
2841 Mission Street
Santa Cruz, CA 95060
Website
santacruzbicycles.com

What you need to know about Santa Cruz Bicycles

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Santa Cruz Bicycles

Try self-service first

Use our proven resolution methods, or Santa Cruz Bicycles’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Santa Cruz Bicycles respond?

Phone support
Representatives are available Monday through Friday from 9 a.m. to 5 p.m., and weekends from 9 a.m. to 4 p.m. (all times Pacific).
 
Call customer service at (831) 459-7560. 
Email support
Santa Cruz Bicycles' customer service email response time varies depending on the volume of inquiries. Users can expect a reply within 1 to 2 business days, Monday through Friday from 9 a.m. to 5 p.m., and weekends from 9 a.m. to 4 p.m. (all times Pacific).

Email Santa Cruz Bicycles at info@santacruzbicycles.com.
Live chat
Santa Cruz Bicycles does not offer a live chat feature on its website. However, the company provides an online contact form for inquiries.
Social media
Santa Cruz Bicycles is active on social media platforms such as Instagram, Facebook, X, and YouTube.

Here's how to reach Santa Cruz Bicycles on social media.
Help center/FAQ
Santa Cruz Bicycles' help center/FAQ provides immediate answers to common questions about its products, warranties, and services, serving as a resource for customers seeking quick solutions.
Verified contacts

Santa Cruz Bicycles customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Chris Naegele
Global Customer Support Manager
Secondary
Michelle Messersmith
Director of People Operations
Chief Executive
Folkert Lamsvelt
Chief Executive

Santa Cruz Bicycles customer service policies

The Santa Cruz Bicycles' privacy policy describes the company's collections, use, and sharing of information from those who interact with the website, products, or services.

Santa Cruz Bicycles loyalty program

Santa Cruz Bicycles does not have a loyalty program.

Frequently asked questions about Santa Cruz Bicycles

PON Holdings is the parent company of Santa Cruz Bicycles.
Call (831) 459-7560 or email info@santacruzbicycles.com.
Santa Cruz offers mountain bikes for downhill, enduro, trail, and cross-country, as well as e-bikes.
You can buy Santa Cruz Bicycles directly from the website or from authorized dealers.

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