Santa Cruz Bicycles designs and manufactures downhill, cross country and electric bicycles.
How to reach a person at Santa Cruz Bicycles
Santa Cruz Bicycles Responsiveness rating
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What you need to know about Santa Cruz Bicycles
The company responds to most customer complaints in a satisfactory manner.
- Santa Cruz Bicycles’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Santa Cruz Bicycles with our insider guide or through its executive contacts.
- Santa Cruz Bicycles’ customer service policies are standard. Here are our frequently asked questions about Santa Cruz Bicycles.
Santa Cruz Bicycles customer service response times
Santa Cruz Bicycles’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Representatives are available Monday through Friday from 9 a.m. to 5 p.m., and weekends from 9 a.m. to 4 p.m. (all times Pacific). Call customer service at (831) 459-7560. |
| Email support | Santa Cruz Bicycles’ customer service email response time varies depending on the volume of inquiries. Users can expect a reply within 1 to 2 business days, Monday through Friday from 9 a.m. to 5 p.m., and weekends from 9 a.m. to 4 p.m. (all times Pacific). Email Santa Cruz Bicycles at info@santacruzbicycles.com. |
| Live chat | Santa Cruz Bicycles does not offer a live chat feature on its website. However, the company provides an online contact form for inquiries. |
| Social media | Santa Cruz Bicycles is active on social media platforms such as Instagram, Facebook, X, and YouTube. Here’s how to reach Santa Cruz Bicycles on social media. |
| Help center/FAQ | Santa Cruz Bicycles’ help center/FAQ provides immediate answers to common questions about its products, warranties, and services, serving as a resource for customers seeking quick solutions. |
How to resolve a problem with Santa Cruz Bicycles
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Santa Cruz Bicycles mailing address
2841 Mission Street
Santa Cruz, CA 95060
Santa Cruz Bicycles executive customer service contacts
Primary Contact
Chris Naegele
Global Customer Support Manager
2841 Mission Street
Santa Cruz, CA 95060
chris.naegele@santacruzbicycles.com
Secondary Contact
Michelle Messersmith
Director of People Operations
2841 Mission Street
Santa Cruz, CA 95060
michelle.messersmith@santacruzbicycles.com
Chief Executive
Folkert Lamsvelt
2841 Mission Street
Santa Cruz, CA 95060
folkert.lamsvelt@santacruzbicycles.com
What is the relationship between PON Holdings and Santa Cruz Bicycles?
PON Holdings is the parent company of Santa Cruz Bicycles.
How can I contact Santa Cruz Bicycles customer service?
Call (831) 459-7560 or email info@santacruzbicycles.com.
What types of bikes does Santa Cruz Bicycles offer?
Santa Cruz offers mountain bikes for downhill, enduro, trail, and cross-country, as well as e-bikes.
How can I purchase a Santa Cruz bicycle?
You can buy Santa Cruz Bicycles directly from the website or from authorized dealers.
How to get professional help with your Santa Cruz Bicycles problem
If you need help with Santa Cruz Bicycles, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.