Saks Fifth Avenue is a luxury retailer based in New York City.
Saks Fifth Avenue Responsiveness rating
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What you need to know about Saks Fifth Avenue
We receive few complaints about Saks Fifth Avenue. Here’s a customer who did not receive a refund despite returning his package and another customer experiencing refund problems.
How to resolve a problem with Saks Fifth Avenue
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Saks Fifth Avenue mailing address
12 East 49th Street
New York City, NY 10017
Saks Fifth Avenue executive customer service contacts
Primary Contact
Andrea Robins
Director of Customer Service
225 Liberty Street
New York, NY 10281
Andrea.Robins@hbc.com
RJ Cilley
Chief Operating Officer
12 East 49th Street
New York, NY 10017
robert.cilley@hbc.com
Chief Executive
Marc Metrick
225 Liberty Street
New York , NY 10281-0097
marc.metrick@hbc.com
What is the relationship between Saks Fifth Avenue and HBC?
Saks Fifth Avenue is a luxury department store chain owned by Hudson’s Bay Company (HBC). HBC, a Canadian retail business group, acquired Saks Fifth Avenue in 2013. Thus, Saks Fifth Avenue operates as a subsidiary of HBC.
Does Saks Fifth Avenue have an online contact form?
Yes, you can find the online contact form here.
How can I contact Saks Fifth Avenue customer service?
Call (800) 725-7257.
How can I track my order from Saks Fifth Avenue?
You can track your order by logging into your Saks Fifth Avenue account on its website and navigating to the order tracking section. Alternatively, use the tracking number provided in your shipping confirmation email.
What is Saks Fifth Avenue's return policy?
Items can typically be returned for an exchange or full refund within a certain period, usually 30 days. However, some exclusions may apply, so it’s best to check its website or contact customer service for specific details.
How can I cancel or modify my order with Saks Fifth Avenue?
To cancel or modify an order, contact Saks Fifth Avenue customer service at (800) 725-7257 as soon as possible.
Does Saks Fifth Avenue offer gift wrapping?
Yes, Saks Fifth Avenue offers complimentary gift wrapping for most items purchased online or in-store. You can select this option during the checkout process.
What payment methods does Saks Fifth Avenue accept?
Saks Fifth Avenue accepts a variety of payment methods, including major credit cards, PayPal, and Saks Fifth Avenue gift cards.
Is there a loyalty program for Saks Fifth Avenue customers?
Yes, Saks Fifth Avenue has a loyalty program called SaksFirst. Members earn points on qualifying purchases, which can be redeemed for rewards such as gift cards and exclusive experiences.
Does Saks Fifth Avenue offer price adjustments?
Yes, Saks Fifth Avenue offers price adjustments on items that go on sale within a certain time after your purchase. Typically, you have 7-14 days to request a price adjustment.
Are there any additional fees for international orders with Saks Fifth Avenue?
Yes, international orders may be subject to additional taxes, customs duties, and shipping fees. These charges are determined by the destination country and are the responsibility of the customer.
How to get professional help with your Saks Fifth Avenue problem
If you need help with Saks Fifth Avenue, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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