Saks Fifth Avenue

Saks Fifth Avenue is a luxury retailer based in New York City.

Telephone
Main : (212) 940-5305
Customer service : (877) 551-7257
Mailing address
12 East 49th Street
New York City, NY 10017
Website
jp.saks.com/en-jp

What you need to know about Saks Fifth Avenue

We receive few complaints about Saks Fifth Avenue. Here's a customer who did not receive a refund despite returning his package and another customer experiencing refund problems. The company shipped a damaged ring, and then refused to refund or replace it.

How to resolve a problem with Saks Fifth Avenue

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Saks Fifth Avenue customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Andrea Robins
Director of Customer Service
Primary
Henry Sardina
Associate Vice President of Customer Service Strategy
Secondary
Sarah Garber
Chief People Officer
Chief Executive
Marc Metrick
Chief Executive
Chief Executive
Geoffroy van Raemdonck

Frequently asked questions about Saks Fifth Avenue

Saks Fifth Avenue is a luxury department store chain owned by Hudson's Bay Company (HBC). HBC, a Canadian retail business group, acquired Saks Fifth Avenue in 2013. Thus, Saks Fifth Avenue operates as a subsidiary of HBC.
Yes, you can find the online contact form here.
You can track your order by logging into your Saks Fifth Avenue account on its website and navigating to the order tracking section. Alternatively, use the tracking number provided in your shipping confirmation email.
Items can typically be returned for an exchange or full refund within a certain period, usually 30 days. However, some exclusions may apply, so it’s best to check its website or contact customer service for specific details.
Yes, Saks Fifth Avenue offers complimentary gift wrapping for most items purchased online or in-store. You can select this option during the checkout process.
Saks Fifth Avenue accepts a variety of payment methods, including major credit cards, PayPal, and Saks Fifth Avenue gift cards.
Yes, Saks Fifth Avenue has a loyalty program called SaksFirst. Members earn points on qualifying purchases, which can be redeemed for rewards such as gift cards and exclusive experiences.
Yes, Saks Fifth Avenue offers price adjustments on items that go on sale within a certain time after your purchase. Typically, you have 7-14 days to request a price adjustment.
Yes, international orders may be subject to additional taxes, customs duties, and shipping fees. These charges are determined by the destination country and are the responsibility of the customer.

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