Saks Fifth Avenue Customer Service Contacts

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Saks Fifth Avenue is a luxury retailer owned, through its parent company, by the Hudson’s Bay Company, a Canadian corporation based in Toronto. The main store of this retailer is located on 5th Avenue in New York City in the United States.

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What you need to know about Saks Fifth Avenue

We receive few complaints about Saks Fifth Avenue. Here's a customer who did not receive a refund despite returning his package.

How to resolve a problem with Saks Fifth Avenue

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

The parent company of Saks Fifth Avenue is Saks, Inc., headquartered in New York City. Its flagship store is at: 611 5th Avenue, New York, NY 10022


12 East 49th Street
New York City, New York State 10017

Phone Contacts

Main: (212) 940-5305
Customer Service: 1-800-725-7257
Toll Free: 1-877-551-7257

Social Media Contacts


Executive Contacts

Primary Contact
Andrea Robins
Director of Customer Service
225 Liberty Street
New York, NY 10281
[email protected]

[email protected]

R J Cilley
Chief Operating Officer
12 East 49th Street
New York City, New York State 10017
[email protected]

Chief Executive
Marc Metrick
225 Liberty Street
New York , New York 1028-0097
[email protected]

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