Phone support is available Monday through Friday from 8 a.m. to 8 p.m., Saturday: 9 a.m. to 6 p.m. and Sunday from 9 a.m. to 6 p.m. (Greenwich Mean Time).
The Molli chatbot is available 24/7. Human agents are available Monday through Friday from 8 a.m. to 8 p.m., Saturday and Sunday from 9 a.m. to 6 p.m. Greenwich Mean Time.
Social media
Ryanair is active on social media platforms such as X, Facebook, Instagram, TikTok, and LinkedIn.
Help center/FAQ
Ryanair's help center provides quick answers to common questions regarding bookings, check-in, baggage, refunds, flight changes, and special assistance.
Yes, you can use Ryanair's "Verify My Booking" tool to manage bookings made via travel agents.
Ryanair customer service policies
Ryanair's privacy policy describes the personal data the airline collects from passengers, including identification details, payment information, travel preferences, and device data. It explains how Ryanair uses this data to process bookings, deliver flights, comply with aviation security laws, and send marketing communications where consent is given. The policy outlines passenger rights under the EU General Data Protection Regulation, including the right to access, correct, or delete personal information, and identifies Ryanair DAC as the data controller.
Ryanair loyalty program
Ryanair does not have a traditional frequent-flyer loyalty program. It launched a paid subscription called Ryanair Prime in March 2025, but the program was closed to new sign-ups on Nov. 28, 2025, after approximately eight months. Existing members retain benefits until approximately October 2026.
Ryanair does not have a standard 24-hour cancellation policy. Passengers may be able to change or cancel flights depending on the fare type purchased. Check the Ryanair website for current fare options and terms.
Ryanair's refund policy varies based on the fare type and circumstances. For detailed information, visit the Ryanair website.
Ryanair provides special assistance for passengers with reduced mobility. You can find information on its website.
Visit the Ryanair website, navigate to the "Refunds" section, and follow the instructions based on the type of ticket or service you're seeking a refund for.
Yes, Ryanair allows you to change your flight for a fee, which can be done through the "Manage Booking" section on the website or app.
Contact Ryanair customer service at +353-1 691-7177 for real-time updates. Ryanair provides flight status information on its website or mobile app. You can also reach customer support for assistance with rebooking, compensation, or alternative travel options.
Yes, Ryanair offers customer service in multiple languages. Depending on your location and the language preference selected during booking, you can receive support in languages including English, Spanish, French and German. You can access customer service in your preferred language by selecting it on the Ryanair website or calling the international support number at +353-1 691-7177.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published September 17, 2015. Updated June 16, 2026.
