Ryanair is an Ireland-based low-cost airline that operates short-haul flights primarily across Europe, North Africa, and the Middle East.
Ryanair Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Ryanair
What you need to know about Ryanair
Ryanaircustomer service is inconsistent in terms of response times and resolution. Here’s a case where it told a passenger with a luggage problem to shut up.
- Ryanair’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Ryanair with our insider guide or through our executive contacts.
- Here are our frequently asked questions about Ryanair.
Ryanair customer service response times
| Phone support +353-1 691-7177 | Phone support is available Monday through Friday from 8 a.m. to 8 p.m., Saturday: 9 a.m. to 6 p.m. and Sunday from 9 a.m. to 6 p.m. (Greenwich Mean Time). |
| Email support | Ryanair discourages email contact but does publish customerqueries@ryanair.com for customer queries. |
| Live chat support | The Molli chatbot is available 24/7. Human agents are available Monday through Friday from 8 a.m. to 8 p.m., Saturday and Sunday from 9 a.m. to 6 p.m. Greenwich Mean Time. |
| Social media | Ryanair is active on social media platforms such as X, Facebook, Instagram, TikTok, and LinkedIn. |
| Help center/FAQ | Ryanair’s help center provides quick answers to common questions regarding bookings, check-in, baggage, refunds, flight changes, and special assistance. |
How to resolve a problem with Ryanair
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Ryanair mailing address
Ryanair Head Office
Airside Business Park
Swords, Co. Dublin, Ireland K67 NY94
Ryanair loyalty program
Ryanair does not have a traditional frequent-flyer loyalty program. It launched a paid subscription called Ryanair Prime in March 2025, but the program was closed to new sign-ups on Nov. 28, 2025, after approximately eight months. Existing members retain benefits until approximately October 2026.
Ryanair social media channels
Ryanair executive customer service contacts
Primary Contact
Tracy Kennedy
Director of Customer Service
Ryanair Head Office
Airside Business Park
Swords, Co. Dublin, Ireland K67 NY94
kennedyt@ryanair.com
Michael (Mick) O’Leary
Group CEO, Ryanair Holdings plc
Ryanair Head Office
Airside Business Park
Swords, Co. Dublin, Ireland K67 NY94
michael.oleary@ryanair.com
Ryanair customer service policies
Privacy policy
Ryanair’s privacy policy describes the personal data the airline collects from passengers, including identification details, payment information, travel preferences, and device data. It explains how Ryanair uses this data to process bookings, deliver flights, comply with aviation security laws, and send marketing communications where consent is given. The policy outlines passenger rights under the EU General Data Protection Regulation, including the right to access, correct, or delete personal information, and identifies Ryanair DAC as the data controller.
Refund policy
Ryanair’s fees and refund terms state that fares are generally non-refundable except where a flight is canceled by Ryanair or significantly delayed. In cases of cancellation, passengers may choose between a full refund to the original payment method, a free rebooking, or travel credit. Passengers may also be entitled to compensation under EU Regulation 261/2004 for delays over 3 hours or cancellations within 14 days of departure. Government taxes are refundable on unused tickets, subject to a handling fee.
Terms and conditions
Ryanair’s general conditions of carriage cover the contractual relationship between the airline and passengers. The terms address ticket validity, check-in deadlines (typically 2 hours before departure), baggage allowances, denied boarding, behavior on board, and Ryanair’s liability limits. The document also explains rules for name changes, flight changes, and the airline’s right to refuse carriage. Disputes are governed by Irish law and may be referred to the Irish Aviation Authority’s Commission for Aviation Regulation.
Ryanair self-service links
Can I manage my Ryanair booking made through a travel agent?
Yes, you can use Ryanair’s “Verify My Booking” tool to manage bookings made via travel agents.
How do I check in and prepare for my flight with Ryanair?
Check in online through the Ryanair website or app from 24 hours to 2 hours before departure.
How can I request a refund for my Ryanair booking?
Refunds can be requested online for eligible cases, such as cancellations or duplicate bookings.
How does Ryanair allocate seats?
Seats are automatically allocated for free, or you can select preferred seats for a fee.
What should I know about traveling with children on Ryanair?
Children under 12 must sit with an accompanying adult. Family-friendly seating and baggage options are available.
Can I make changes to my Ryanair booking?
You can change flights, dates, or passenger details online up to 2.5 hours before departure. Fees may apply.
What are Ryanair’s baggage rules?
Ryanair offers cabin bags, priority boarding, and checked baggage options with specific weight and size limits.
How do I request special assistance for my Ryanair flight?
Special assistance services must be requested at least 48 hours before travel.
How do I contact Ryanair customer service?
Call +353-1 691-7177.
Does Ryanair have 24-hour cancellation?
Ryanair does not have a standard 24-hour cancellation policy. Passengers may be able to change or cancel flights depending on the fare type purchased. Check the Ryanair website for current fare options and terms.
Does Ryanair refund money?
Ryanair’s refund policy varies based on the fare type and circumstances. For detailed information, visit the Ryanair website.
What is Ryanair special assistance?
Ryanair provides special assistance for passengers with reduced mobility. You can find information on its website.
How can I request a refund from Ryanair?
Visit the Ryanair website, navigate to the “Refunds” section, and follow the instructions based on the type of ticket or service you’re seeking a refund for.
Can I change my Ryanair flight?
Yes, Ryanair allows you to change your flight for a fee, which can be done through the “Manage Booking” section on the website or app.
How do I contact Ryanair if my flight is delayed or canceled?
Contact Ryanair customer service at +353-1 691-7177 for real-time updates. Ryanair provides flight status information on its website or mobile app. You can also reach customer support for assistance with rebooking, compensation, or alternative travel options.
Does Ryanair provide customer service in different languages?
Yes, Ryanair offers customer service in multiple languages. Depending on your location and the language preference selected during booking, you can receive support in languages including English, Spanish, French and German. You can access customer service in your preferred language by selecting it on the Ryanair website or calling the international support number at +353-1 691-7177.
How to get professional help with your Ryanair problem
If you need help with Ryanair, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Ryanair?
Submit your review | |
Just wanted to say a HUGE THANK YOU to the absolutely brilliant Flight Attendant Team on FR 4928 today (26th May 2026) 5:50am from PFO to Manchester.
My friend Jo felt, and then was, really poorly. The team swept into action, got her a seat at the back of the airplane and checked on her throughout. They also came to her aid when a gentleman with a rather challenging disability kept trying to talk to her when she just needed some peace.
They were warm, welcoming, smiley and courteous, patient and supportive- not only with us but with the entire craft of passengers. Particularly in the way they also supported the aforementioned gentleman.
What a fantastic team - they really made the flight. Especially the very tall male flight attendant who supported our friend with genuine concern and immediate care. I am sorry that we didn't log his name.
Well done Ryan Air team! We hope to fly again with you soon!!
Rachel, Jo and Eileen
