Ryanair is an Irish low-cost airline headquartered in Dublin, with its primary operational bases at Dublin and London Stansted airports.
Ryanair Responsiveness rating
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What you need to know about Ryanair
We receive many complaints about Ryanair, and almost all of them are unresolved. Ryanair often treats passengers poorly. Here’s a case where it told a passenger with a luggage problem to shut up.
- Ryanair’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Ryanair with our insider guide or through our executive contacts.
- Ryanair’s customer service policies are highly restrictive and, in our opinion, customer-unfriendly. Here are our frequently asked questions about Ryanair.
Ryanair customer service response times
Live chat: Immediate assistance via the ChatBot (24/7); live agents available:
- Mon-Fri: 9 a.m. to 10 p.m.
- Sat: 9 a.m. to 7 p.m.
- Sun: 10 a.m. to 7 p.m. (all times Central).
- Refund requests: Email confirmation within 24 hours; processing times vary by payment method.
- Social medial: Response times depend on volume, typically slower during peak periods.
How to resolve a problem with Ryanair
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Ryanair mailing address
Corporate Head Office, Swords Business Park, Swords D
Co. Dublin, Ireland
Ryanair loyalty program
Ryanair does not offer a traditional loyalty program. CEO Michael O’Leary has stated, “If you want something loyal, buy a dog.”
Ryanair social media channels
Ryanair executive customer service contacts
Primary Contact
Eddie Wilson
CEO Ryanair
Corporate Head Office, Swords Business Park, Swords D
Co. Dublin, Ireland
wilsone@ryanair.com
Chief Executive
Michael (Mick) O’Leary
Chief Executive Officer Ryanair Holdings
Corporate Head Office, Swords Business Park, Swords D
Co. Dublin, Ireland
Olearym@ryanair.com
Ryanair’s customer service policies
What are Ryanair's general terms and conditions of carriage?
These terms outline the contractual agreement between Ryanair and its passengers, detailing rights, responsibilities, and conditions of travel.
What is Ryanair's refund policy?
Ryanair tickets are generally nonrefundable unless flight was canceled.
What rights do passengers have in case of flight disruptions?
Passengers are entitled to assistance such as meals, refreshments, and accommodation during significant delays or cancellations, in accordance with EU regulations.
What are the requirements for travel documents when flying with Ryanair?
Passengers are responsible for obtaining all necessary travel documents and visas and must comply with all laws, regulations, orders, demands, and travel requirements of countries flown from, through, or into.
Ryanair self-service links
Can I manage my Ryanair booking made through a travel agent?
Yes, you can use Ryanair’s “Verify My Booking” tool to manage bookings made via travel agents.
How do I check in and prepare for my flight with Ryanair?
Check in online through the Ryanair website or app from 24 hours to 2 hours before departure.
How can I request a refund for my Ryanair booking?
Refunds can be requested online for eligible cases, such as cancellations or duplicate bookings.
How does Ryanair allocate seats?
Seats are automatically allocated for free, or you can select preferred seats for a fee.
What should I know about traveling with children on Ryanair?
Children under 12 must sit with an accompanying adult. Family-friendly seating and baggage options are available.
Can I make changes to my Ryanair booking?
You can change flights, dates, or passenger details online up to 2.5 hours before departure. Fees may apply.
What are Ryanair’s baggage rules?
Ryanair offers cabin bags, priority boarding, and checked baggage options with specific weight and size limits.
How do I request special assistance for my Ryanair flight?
Special assistance services must be requested at least 48 hours before travel.
How do I contact Ryanair customer service?
Call +353-1-812-1212.
Does Ryanair have 24-hour cancellation?
Ryanair does not have a standard 24-hour cancellation policy. However, the company offers a “Flexi Plus” fare option that features free flight changes and priority boarding.
Does Ryanair refund money?
Ryanair’s refund policy varies based on the fare type and circumstances. For detailed information, visit the Ryanair website.
What is Ryanair special assistance?
Ryanair provides special assistance for passengers with reduced mobility. You can find information on its website.
How can I request a refund from Ryanair?
Visit the Ryanair website, navigate to the “Refunds” section, and follow the instructions based on the type of ticket or service you’re seeking a refund for.
Can I change my Ryanair flight?
Yes, Ryanair allows you to change your flight for a fee, which can be done through the “Manage Booking” section on the website or app.
How do I contact Ryanair if my flight is delayed or canceled?
Contact Ryanair customer service at +353-1-812-1212 for real-time updates. Ryanair provides flight status information on its website or mobile app. You can also reach customer support for assistance with rebooking, compensation, or alternative travel options.
Does Ryanair provide customer service in different languages?
Yes, Ryanair offers customer service in multiple languages. Depending on your location and the language preference selected during booking, you can receive support in languages including English, Spanish, French and German. You can access customer service in your preferred language by selecting it on the Ryanair website or calling the international support number at +353-1-812-1212.
How to get professional help with your Ryanair problem
If you need help with Ryanair, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Ryanair?
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Dear Ryanair officer in charge, please provide your staff with a better understanding in terms of which countries need a visa and which do not. Instead of denying me entry, it’s really unprofessional. Please provide a simple infographic for them to refer instead of guessing -You guys are in the airline industry!