Royal Caribbean International Customer Service Contacts

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Royal Caribbean International is a cruise line brand founded in Norway and based in Miami. Sister brands owned by Royal Caribbean Cruises are Celebrity Cruises, Azamara Cruises, Pullmantur Cruises and Silversea Cruises.

Responsiveness rating

rating
3/5

What you need to know about Royal Caribbean International

We receive many complaints about Royal Caribbean International. The cruise line had more than its share of refund problems during the pandemic and customers today complain about onboard services and passenger-unfriendly policies.

How to resolve a problem with Royal Caribbean

Royal Caribbean International is somewhat responsive to customer complaints but its representatives do not seem to spend much time reviewing the details of some of the cases we've seen. For that reason, they've been teetering on the verge of a "2" responsiveness rating.

Address

1050 Caribbean Way
Miami, FL 33132
https://www.royalcaribbean.com


Phone Contacts

Main: (305) 539-6000
Customer Service: (800) 256-6649
Toll Free: (866) 562-7625


Email Contacts

[email protected]
[email protected]


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Carlos Jimenez
Sr. Manager, Guest Experience
1050 Caribbean Way
Miami, FL 33132
[email protected]

Secondary Contact
Aurora Yera–Rodriguez
AVP, Guest Experience
1050 Caribbean Way
Miami, FL 33132
[email protected]

Chief Executive
Michael Bayley
President and CEO
1050 Caribbean Way
Miami, FL 33132
[email protected]


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