Royal Caribbean International Customer Service Contacts

Royal Caribbean International is a cruise line brand founded in Norway and based in Miami. Sister brands are Celebrity Cruises, Azamara Cruises, Pullmantur Cruises and Silversea Cruises.

How to reach a person at Royal Caribbean International

Customer Service:  (800) 256-6649

Toll Free: (866) 562-7625

Royal Caribbean International Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Royal Caribbean International

We receive many complaints about Royal Caribbean International. The cruise line had more than its share of refund problems during the pandemic and customers today complain about onboard services and passenger-unfriendly policies.

How to resolve a problem with Royal Caribbean

Royal Caribbean International is somewhat responsive to customer complaints, but its representatives do not seem to spend much time reviewing the details of some of the cases we’ve seen. For that reason, it has been teetering on the verge of a “2” responsiveness rating.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Royal Caribbean International mailing address

1050 Caribbean Way
Miami, FL 33132

Royal Caribbean International social media channels


Royal Caribbean International executive customer service contacts

Primary Contact
Carlos Jimenez
Sr. Manager, Guest Experience
1050 Caribbean Way
Miami, FL 33132

Secondary Contact
Aurora Yera–Rodriguez
AVP, Guest Experience
1050 Caribbean Way
Miami, FL 33132

Chief Executive
Michael Bayley
1050 Caribbean Way
Miami, FL 33132

Frequently asked questions about Royal Caribbean International

How can I contact Royal Caribbean International customer service?

I need to make changes to my booking. Can I do this online?

Yes, you can make changes to your booking online through the “Manage My Booking” section of the Royal Caribbean website. Alternatively, you can contact customer service at (800) 256-6649 or email for assistance with any changes you need to make.

What should I do if I encounter issues during my cruise?

If you encounter any issues during your cruise, such as problems with your cabin, dining, or onboard activities, report them to guest services onboard the ship.

I have dietary restrictions. Can Royal Caribbean accommodate them?

Yes, Royal Caribbean International offers a variety of dining options to accommodate dietary restrictions, including vegetarian, vegan, gluten-free, and other special dietary needs. Inform the cruise line of your dietary requirements when making your booking or speak to the restaurant staff once onboard.

How do I request special assistance or accommodations for disabilities?

If you require special assistance or accommodations due to a disability, contact Royal Caribbean International customer service at (800) 256-6649 or email before your cruise to make arrangements. They can assist you with wheelchair access, accessible cabins, and other accommodations as needed.

What is Royal Caribbean's cancellation policy?

Royal Caribbean’s cancellation policy varies depending on the type of booking and how far in advance you cancel. You can find detailed information about its cancellation policy on the website or by contacting customer service at (800) 256-6649 or email

I purchased travel insurance through Royal Caribbean. How do I make a claim?

If you purchased travel insurance through Royal Caribbean International and need to make a claim, contact the insurance provider directly. They will provide you with instructions on how to submit your claim and what documentation is required.

How to get professional help with your Royal Caribbean International problem

If you need help with Royal Caribbean International , you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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