Royal Caribbean International is a cruise line brand founded in Norway and based in Miami. Sister brands owned by Royal Caribbean Cruises are Celebrity Cruises, Azamara Cruises, Pullmantur Cruises and Silversea Cruises.
What you need to know about Royal Caribbean International
We receive many complaints about Royal Caribbean International. The cruise line had more than its share of refund problems during the pandemic and customers today complain about onboard services and passenger-unfriendly policies.
How to resolve a problem with Royal Caribbean
Royal Caribbean International is somewhat responsive to customer complaints but its representatives do not seem to spend much time reviewing the details of some of the cases we've seen. For that reason, they've been teetering on the verge of a "2" responsiveness rating.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
1050 Caribbean Way
Miami, FL 33132
https://www.royalcaribbean.com
Phone Contacts
Main: (305) 539-6000
Customer Service: (800) 256-6649
Toll Free: (866) 562-7625
Email Contacts
[email protected]
[email protected]
Social Media Contacts
Executive Contacts
Primary Contact
Carlos Jimenez
Sr. Manager, Guest Experience
1050 Caribbean Way
Miami, FL 33132
[email protected]
Secondary Contact
Aurora Yera–Rodriguez
AVP, Guest Experience
1050 Caribbean Way
Miami, FL 33132
[email protected]
Chief Executive
Michael Bayley
President and CEO
1050 Caribbean Way
Miami, FL 33132
[email protected]
This contact was published on December 28, 2014 and updated on June 25, 2023.