Royal Caribbean International Customer Service Contacts

Royal Caribbean International is a cruise line brand founded in Norway and based in Miami. Sister brands owned by Royal Caribbean Cruises are Celebrity Cruises, Azamara Cruises, Pullmantur Cruises and Silversea Cruises.

How to reach a person at Royal Caribbean International

Customer Service:  (800) 256-6649

Toll Free: (866) 562-7625

Royal Caribbean International Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Royal Caribbean International

We receive many complaints about Royal Caribbean International. The cruise line had more than its share of refund problems during the pandemic and customers today complain about onboard services and passenger-unfriendly policies.

How to resolve a problem with Royal Caribbean

Royal Caribbean International is somewhat responsive to customer complaints but its representatives do not seem to spend much time reviewing the details of some of the cases we’ve seen. For that reason, they’ve been teetering on the verge of a “2” responsiveness rating.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Royal Caribbean International mailing address

1050 Caribbean Way
Miami, FL 33132

Royal Caribbean International social media channels


Royal Caribbean International executive customer service contacts

Primary Contact
Carlos Jimenez
Sr. Manager, Guest Experience
1050 Caribbean Way
Miami, FL 33132
[email protected]

Secondary Contact
Aurora Yera–Rodriguez
AVP, Guest Experience
1050 Caribbean Way
Miami, FL 33132
[email protected]

Chief Executive
Michael Bayley
President and CEO
1050 Caribbean Way
Miami, FL 33132
[email protected]

How to get professional help with your Royal Caribbean International problem

If you need help with Royal Caribbean International, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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