Royal Caribbean International

Royal Caribbean International is a cruise line brand founded in Norway and based in Miami. Sister brands owned by Royal Caribbean Cruises are Celebrity Cruises, Azamara Cruises, Pullmantur Cruises and Silversea Cruises.

Responsiveness rating

3/5

Royal Caribbean International often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Royal Caribbean International

We receive many complaints about Royal Caribbean International. The cruise line had more than its share of refund problems during the pandemic and customers today complain about onboard services and passenger-unfriendly policies.

How to resolve a problem with Royal Caribbean

Royal Caribbean International is somewhat responsive to customer complaints but its representatives do not seem to spend much time reviewing the details of some of the cases we've seen. For that reason, they've been teetering on the verge of a "2" responsiveness rating.