Rocky Mountaineer Customer Service Contacts

Rocky Mountaineer is a rail tour company that offers tours through British Columbia, Alberta, Colorado and Utah. The company is based in Vancouver, BC.

How to reach a person at Rocky Mountaineer

Customer Service:  1-877-460-3200

Rocky Mountaineer Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

The company website has a live chat feature and a “contact us” form available.

North America
Austria, France, Germany, Netherlands, New Zealand, Sweden, Switzerland & United Kingdom
00 and/or 014.800.195.01950

What you need to know about Rocky Mountaineer

We receive many complaints about Rocky Mountaineer. It cancelled this customer’s tour and then refused to refund him.

How to resolve a problem with Rocky Mountaineer

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Rocky Mountaineer’s mailing address

1100-980 Howe Street
Vancouver, British Columbia V6Z 0C8

Rocky Mountaineer’s social media channels


Rocky Mountaineer’s executive customer service contacts

Primary Contact
Steven Maksymyk
Managing Director, Sales
1100-980 Howe Street
Vancouver, British Columbia V6Z 0C8
[email protected]

Secondary Contact
Court Edeburn
VP Operations
1100-980 Howe Street
Vancouver, British Columbia V6Z 0C8
[email protected]

Chief Executive
Peter R.B. Armstrong
President and Chief Executive Officer
1100-980 Howe Street
Vancouver, British Columbia V6Z 0C8
[email protected]

How to get professional help with your Rocky Mountaineer problem

If you need help with Rocky Mountaineer, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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