Rocky Mountaineer is a rail tour company that offers tours through British Columbia, Alberta, Colorado and Utah. The company is based in Vancouver, BC.
How to reach a person at Rocky Mountaineer
Customer Service: (877) 460-3200
Rocky Mountaineer Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Rocky Mountaineer
We receive occasional complaints about Rocky Mountaineer. It canceled this customer’s tour and then refused to refund him.
How to resolve a problem with Rocky Mountaineer
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Rocky Mountaineer mailing address
1100-980 Howe Street
Vancouver, BC V6Z 0C8
Rocky Mountaineer executive customer service contacts
Primary Contact
Violet Thumlert
Vice President, Global Sales
1100-980 Howe Street
Vancouver, BC V6Z 0C8
vthumlert@rockymountaineer.com
Secondary Contact
Court Edeburn
VP Operations
1100-980 Howe Street
Vancouver, BC V6Z 0C8
cedeburn@rockymountaineer.com
Chief Executive
Tristan Armstrong
1100-980 Howe Street
Vancouver, BC V6Z 0C8
tarmstrong@rockymountaineer.com
Does Rocky Mountaineer customer service have an online contact form?
Yes, you can find the online contact form here.
How can I contact Rocky Mountaineer customer service?
Call (877) 460-3200 or email guestexperience@rockymountaineer.com.
When can I contact Rocky Mountaineer customer service?
During the train operating season (April-November), 6 a.m. to 9. p.m. Pacific time, 7 days a week.
During the nonoperating season, Monday to Friday 9 a.m. to 5 p.m. Pacific time.
How do I make a reservation with Rocky Mountaineer?
You can make a reservation with Rocky Mountaineer by visiting its website at rockymountaineer.com and using the online booking system. Alternatively, you can contact their customer service team at (877) 460-3200 or email guestexperience@rockymountaineer.com.
Can I cancel or modify my reservation with Rocky Mountaineer?
Yes, you can cancel or modify your reservation with Rocky Mountaineer, subject to their cancellation and modification policies. Review the specific terms and conditions of your reservation, then contact customer service at (877) 460-3200 or email guestexperience@rockymountaineer.com.
What should I do if I encounter a problem during my Rocky Mountaineer journey?
If you encounter any issues during your Rocky Mountaineer journey, such as delays, service disruptions, or dissatisfaction with the experience, notify the onboard staff or contact Rocky Mountaineer customer service at (877) 460-3200 or email guestexperience@rockymountaineer.com as soon as possible.
Does Rocky Mountaineer provide special assistance or accommodations for passengers with disabilities?
Yes, if you require special assistance or accommodations, such as wheelchair access or dietary restrictions, you should notify Rocky Mountaineer at the time of booking or contact the customer service team at (877) 460-3200 or email guestexperience@rockymountaineer.com to make arrangements.
How can I provide feedback or file a complaint about my experience with Rocky Mountaineer?
Call (877) 460-3200 or email guestexperience@rockymountaineer.com.
How to get professional help with your Rocky Mountaineer problem
If you need help with Rocky Mountaineer, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
