Rocky Mountaineer

Rocky Mountaineer is a rail tour company that offers tours through British Columbia, Alberta, Colorado and Utah. The company is based in Vancouver, BC.

Telephone
Customer Service :  (877) 460-3200
Email
Mailing address
1100-980 Howe Street
Vancouver, BC V6Z 0C8
Website
rockymountaineer.com

What you need to know about Rocky Mountaineer

We receive occasional complaints about Rocky Mountaineer. It canceled this customer’s tour and then refused to refund him.

  • Rocky Mountaineer’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
  • You can resolve a problem with Rocky Mountaineer with our insider guide or through its executive contacts.
  • Rocky Mountaineer's customer service policies are standard. Here are our frequently asked questions about Rocky Mountaineer.

How to resolve a problem with Rocky Mountaineer

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Rocky Mountaineer customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Violet Thumlert
Vice President, Global Sales
Secondary
Court Edeburn
VP Operations
Chief Executive
Tristan Armstrong
Chief Executive

Rocky Mountaineer loyalty program

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Frequently asked questions about Rocky Mountaineer

Yes, you can find the online contact form here.
Call (877) 460-3200 or email guestexperience@rockymountaineer.com.
During the train operating season (April-November), 6 a.m. to 9. p.m.  Pacific time, 7 days a week. During the nonoperating season, Monday to Friday 9 a.m. to 5 p.m. Pacific time.
You can make a reservation with Rocky Mountaineer by visiting its website at rockymountaineer.com and using the online booking system. Alternatively, you can contact their customer service team at (877) 460-3200 or email guestexperience@rockymountaineer.com.
Yes, you can cancel or modify your reservation with Rocky Mountaineer, subject to their cancellation and modification policies. Review the specific terms and conditions of your reservation, then contact customer service at (877) 460-3200 or email guestexperience@rockymountaineer.com.
If you encounter any issues during your Rocky Mountaineer journey, such as delays, service disruptions, or dissatisfaction with the experience, notify the onboard staff or contact Rocky Mountaineer customer service  at (877) 460-3200 or email guestexperience@rockymountaineer.com as soon as possible.
Yes, if you require special assistance or accommodations, such as wheelchair access or dietary restrictions, you should notify Rocky Mountaineer at the time of booking or contact the customer service team at (877) 460-3200 or email guestexperience@rockymountaineer.com to make arrangements.
Call (877) 460-3200 or email guestexperience@rockymountaineer.com.

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