Rocky Mountaineer is a rail tour company that offers tours through British Columbia, Alberta, Colorado and Utah. The company is based in Vancouver, BC.
Responsiveness rating
What you need to know about Rocky Mountaineer
Rocky Mountaineer has a long record of customer service complaints going back more than two decades.
How to resolve a problem with Rocky Mountaineer
Rocky Mountaineer prefers that you either contact them directly in writing or liaise through your travel agency. This makes it easier to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with [company]. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
1100-980 Howe Street
Vancouver, British Columbia V6Z 0C8
https://www.rockymountaineer.com/
Phone Contacts
Customer Service: 1-877-460-3200
North America
1.800.653.4105
Australia
0011.800.195.01950
Austria, France, Germany, Netherlands, New Zealand, Sweden, Switzerland & United Kingdom
00.800.195.01950
Ireland
00 and/or 014.800.195.01950
Email Contacts
The company website has a live chat feature and a “contact us” form available.
Social Media Contacts
Executive Contacts
Primary Contact
Steven Maksymyk
Managing Director, Sales
1100-980 Howe Street
Vancouver, British Columbia V6Z 0C8
[email protected]
Mark Southern
Chief Operating Officer
1100-980 Howe Street
Vancouver, British Columbia V6Z 0C8
[email protected]
Chief Executive
Peter R.B. Armstrong
President and Chief Executive Officer
1100-980 Howe Street
Vancouver, British Columbia V6Z 0C8
[email protected]
