Rocky Mountaineer Customer Service Contacts

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Rocky Mountaineer is a rail tour company that offers tours through British Columbia, Alberta, Colorado and Utah. The company is based in Vancouver, BC.

Responsiveness rating

rating
3/5

What you need to know about Rocky Mountaineer

Rocky Mountaineer has a long record of customer service complaints going back more than two decades.

How to resolve a problem with Rocky Mountaineer

Rocky Mountaineer prefers that you either contact them directly in writing or liaise through your travel agency. This makes it easier to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with [company]. You can also refer to the executive contacts below or contact our advocacy team directly.

Address

1100-980 Howe Street
Vancouver, British Columbia V6Z 0C8
https://www.rockymountaineer.com/


Phone Contacts

Customer Service: 1-877-460-3200

North America
1.800.653.4105
Australia
0011.800.195.01950
Austria, France, Germany, Netherlands, New Zealand, Sweden, Switzerland & United Kingdom
00.800.195.01950
Ireland
00 and/or 014.800.195.01950


Email Contacts

[email protected]

The company website has a live chat feature and a “contact us” form available.


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Steven Maksymyk
Managing Director, Sales
1100-980 Howe Street
Vancouver, British Columbia V6Z 0C8
[email protected]

Mark Southern
Chief Operating Officer
1100-980 Howe Street
Vancouver, British Columbia V6Z 0C8
[email protected]

Chief Executive
Peter R.B. Armstrong
President and Chief Executive Officer
1100-980 Howe Street
Vancouver, British Columbia V6Z 0C8
[email protected]


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