Reverb is an online marketplace that specializes in buying and selling new, used, and vintage musical instruments, equipment, and accessories.
Reverb Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Reverb
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Reverb
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Reverb mailing address
4535 North Ravenswood Ave.
Chicago, IL 60640
Reverb executive customer service contacts
Primary Contact
Cooper T.
Senior Manager, Customer Experience
4535 North Ravenswood Ave.
Chicago, IL 60640
coopert@reverb.com
Secondary Contact
Nicole Murray
Product Manager
4535 North Ravenswood Ave.
Chicago, IL 60640
nicole.murray@reverb.com
Chief Executive
David Mandelbrot
4535 North Ravenswood Ave.
Chicago, IL 60640
david.mandelbrot@reverb.com
How can I contact Reverb customer service?
Contact Reverb customer service at (888) 726-2728.
How do I track my Reverb order?
Log into your Reverb account and visit the order history page. Enter your tracking number to view the status of your musical instrument or audio gear delivery.
Can I return a product purchased on Reverb?
Yes, Reverb has a return policy for most products. Contact Reverb customer service at (888) 726-2728.
How to get professional help with your Reverb problem
If you need help with Reverb, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.