Reverb Customer Service Contacts

Reverb collects and uses personal information to provide and improve services, ensure security, and comply with legal obligations. Personal data may be shared with affiliates, trusted partners, and service providers as necessary. Users have rights and choices regarding their information, including access, correction, and deletion.

Reverb’s purchase protection program ensures buyers receive refunds or credits for items that are lost, damaged, or significantly not as described, provided issues are reported within 7 days of delivery. To qualify, purchases must be completed through Reverb’s platform, and buyers should first attempt to resolve problems directly with sellers before contacting Reverb Support.

To contact a seller on Reverb, click the “Message Seller” button on the item’s listing page to start a conversation. If you’ve already made a purchase, go to your Purchases page, find the order, and select “Message Seller” to communicate directly. Most sellers respond within 24 hours.

Reverb’s return policy varies depending on the seller’s individual terms and the reason for the return. If an item arrives not as described, buyers must report the issue within 7 days of delivery to be eligible for a return, with the seller responsible for return shipping costs. For preference-based returns, acceptance depends on the seller’s policy, and buyers are typically responsible for return shipping. Refunds are processed within 48 hours after the seller receives the returned item, with funds appearing in the buyer’s account within 3-5 business days. It’s important to review the specific return policy on the item’s listing before making a purchase.