Astound Broadband is an American telecommunications holding company based in Princeton, New Jersey.
Astound Broadband Responsiveness rating
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What you need to know about Astound Broadband
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Astound Broadband
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Astound Broadband’s contact details
650 College Road East Princeton, NJ 08540
Suite 3100
Princeton, NJ 08540
https://www.astound.com/
Astound Broadband’s social media channels
The company encourages customers to contact them through chat messages on both Facebook and X.
Astound Broadband’s executive customer service contacts
Primary Contact
Lori Parry
Senior Manager Customer Care
650 College Road East Princeton, NJ 08540
Suite 3100
Princeton, NJ 08540
[email protected]
Secondary Contact
Tori Faulkenberry
Senior Vice President Customer Care
650 College Road East Princeton, NJ 08540
Suite 3100
Princeton, NJ 08540
[email protected]
Chief Executive
Jim Holanda
Chief Executive Officer
650 College Road
East Princeton, NJ 08540
[email protected]
Frequently asked questions about Astound Broadband
To cancel your Astound subscription, chat with a representative or contact Astound customer service at (800) 427-8686.
If your Astound Wi-Fi is not working, try the following steps:
Check if your modem and router are powered on.
Restart your modem and router.
Verify that all cables are securely connected.
If the issue persists, contact Astound customer support (800) 427-8686 for further assistance.
No, Astound and Xfinity are separate companies. Astound Broadband provides internet, TV, and phone services, while Xfinity is a brand of Comcast Corporation offering similar services.
Astound Mobile uses the T-Mobile network for its mobile services.
Troubleshoot your Wi-Fi by:
Checking connections.
Restarting your devices.
Ensuring your Wi-Fi password is correct.
Contacting Astound support (800) 427-8686 if issues persist.
TPG Capital, a private equity firm, owns Astound Broadband.
Yes, it’s called Astound Mobile.
To refresh your Wi-Fi connection, restart your modem and router.
Reboot your Wi-Fi by unplugging your modem and router, waiting for a few seconds, and then plugging them back in.
Astound Broadband provides advanced internet, TV, and phone services through its coast-to-coast fiber network.
Contact Astound customer service (800) 427-8686 for guidance on disconnecting your Astound internet.
How do I cancel my Astound subscription?
To cancel your Astound subscription, chat with a representative or contact Astound customer service at (800) 427-8686.
Why isn’t my Astound Wi-Fi working?
If your Astound Wi-Fi is not working, try the following steps:
Check if your modem and router are powered on.
Restart your modem and router.
Verify that all cables are securely connected.
If the issue persists, contact Astound customer support (800) 427-8686 for further assistance.
Is Astound the same as Xfinity?
No, Astound and Xfinity are separate companies. Astound Broadband provides internet, TV, and phone services, while Xfinity is a brand of Comcast Corporation offering similar services.
What network does Astound Mobile use?
Astound Mobile uses the T-Mobile network for its mobile services.
How do I fix my Wi-Fi problem?
Troubleshoot your Wi-Fi by:
Checking connections.
Restarting your devices.
Ensuring your Wi-Fi password is correct.
Contacting Astound support (800) 427-8686 if issues persist.
Who owns Astound?
TPG Capital, a private equity firm, owns Astound Broadband.
Does Astound Broadband have an app?
Yes, it’s called Astound Mobile
How do I refresh my Wi-Fi connection?
To refresh your Wi-Fi connection, restart your modem and router.
How do I reboot my Wi-Fi?
Reboot your Wi-Fi by unplugging your modem and router, waiting for a few seconds, and then plugging them back in.
What does Astound Broadband do?
Astound Broadband provides advanced internet, TV, and phone services through its coast-to-coast fiber network.
How do I disconnect my Astound internet?
Contact Astound customer service (800) 427-8686 for guidance on disconnecting your Astound internet.
How to get professional help with your Astound Broadband problem
If you need help with Astound Broadband, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get Help