Astound Broadband is an American telecommunications holding company based in Princeton, New Jersey. It was formed on January 24, 2018, with the completion of the $2.36 billion purchase of Kirkland-based Wave Broadband by private-equity
Responsiveness rating
What you need to know about Astound Broadband
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Astound Broadband
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
650 College Road East Princeton, NJ 08540
Suite 3100
Princeton, NJ 08540
https://www.astound.com/
Phone Contacts
Main: 800-746-4726
Customer Service: 800-427-8686
Social Media Contacts
The company encourages customers to contact them through chat messages on both Facebook and Twitter.
Executive Contacts
Primary Contact
Bonnie Fehlinger
Senior Manager Customer Care
650 College Road East Princeton, NJ 08540
Suite 3100
Princeton, NJ 08540
[email protected]
Secondary Contact
Tori Faulkenberry
Senior Vice President Customer Care
650 College Road East Princeton, NJ 08540
Suite 3100
Princeton, NJ 08540
[email protected]
Chief Executive
Jim Holanda
Chief Executive Officer
650 College Road
East Princeton, NJ 08540
[email protected]
This contact was published on August 16, 2021 and updated on September 13, 2023.