Astound Broadband is an American telecommunications holding company based in Princeton, N.J.
Astound Broadband Responsiveness rating
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What you need to know about Astound Broadband
The company responds to most customer complaints in a satisfactory manner.
- Astound Broadband’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Astound Broadband with our insider guide or through its executive contacts.
- Astound Broadband’s customer service policies are standard. Here are our frequently asked questions about Astound Broadband.
Astound Broadband customer service response times
Astound Broadband’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Astound Broadband’s customer service phone support is available during business hours, typically Monday through Friday, 8 a.m. to 6 p.m. in the local time zone of each service area. Response times can vary, with longer wait times during peak hours. Call customer service at (800) 427-8686. |
| Email support | Astound Broadband does not appear to provide a direct email address for customer support on the website. Instead, the company offers assistance through other channels, including phone support, live chat, and the online help center. |
| Live chat | Astound Broadband’s customer service live chat support is typically available during business hours, Monday through Friday, from 8 a.m. to 6 p.m. local time. Response times vary depending on demand, but customers can generally expect a reply within a few minutes. During peak hours, wait times may be longer, so reaching out early in the day can help reduce delays. |
| Social media | Astound Broadband’s customer service via social media typically responds during business hours, Monday through Friday, 8 a.m. to 6 p.m. local time, based on the region. Response times can vary, but customers generally receive replies within a few hours, depending on the volume of inquiries. Here’s how to reach Astound Broadband via social media. |
| Help center/FAQ | Astound Broadband’s help center support is available 24/7 for self-service options, including troubleshooting guides and FAQs. |
How to resolve a problem with Astound Broadband
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Astound Broadband contact details
650 College Road East
Suite 3100
Princeton, NJ 08540
Astound Broadband loyalty program
Astound Broadband does not offer a loyalty program.
Astound Broadband social media channels
Astound Broadband executive customer service contacts
Primary Contact
Lori Parry
Senior Manager Customer Care
650 College Road East
Suite 3100
Princeton, NJ 08540
Lori.Parry@astound.com
Secondary Contact
Tori Faulkenberry
Senior Vice President Customer Care
650 College Road East
Suite 3100
Princeton, NJ 08540
Tori.Faulkenberry@astound.com
Chief Executive
Jim Holanda
650 College Road East
Princeton, NJ 08540
Jim.Holanda@astound.com
Astound Broadband customer service policies
What is Astound Broadband's privacy policy?
Astound Broadband’s privacy policy outlines how the company collects, uses, and protects your personal information. It details the types of information the company gathers, such as personal details, billing information, and usage data, and explains how these data are used for providing services, and processing payments,
What is Astound Broadband's accessibility statement?
Astound Broadband’s accessibility statement sets forth the measures the company is undertaking to ensure that its website and digital services are accessible to all users, including those with disabilities.
What are Astound Broadband's terms and conditions?
Astound Broadband’s terms and conditions outline the rules and guidelines that govern the use of its services, including internet, TV, and phone offerings.
Astound Broadband self-service links
How do I pay my bill?
Visit the website to pay your bill online through your account or the mobile app. Alternatively, call customer service at (800) 427-8686 to make a payment.
How do I upgrade my internet plan?
Visit the website and log in to your account. Go to the “Plans” section, where you can view available upgrade options.
What information can I access through my Astound Broadband account?
Billing and payment details, including your current balance and payment history, as well as make payments. Also check your plan and service details, explore available upgrade options, and monitor your data usage to ensure you stay within your plan’s limits.
What was Astound Broadband previously called?
Astound Broadband was previously known as RCN (Residential Communications Network). The company rebranded to Astound Broadband after acquiring several regional internet and cable providers, including RCN.
How do I cancel my Astound subscription?
Call (800) 427-8686.
Why isn’t my Astound Wi-Fi working?
If your Astound Wi-Fi is not working, try the following steps:
- Verify that your modem and router are powered on.
- Restart your modem and router.
- Verify that all cables are securely connected.
Is Astound the same as Xfinity?
No, Astound and Xfinity are separate companies. Astound Broadband provides internet, TV, and phone services, while Xfinity is a brand of Comcast Corporation offering similar services.
What network does Astound Mobile use?
Astound Mobile uses the T-Mobile network for its mobile services.
How do I fix my Wi-Fi problem?
Start by checking all connections to ensure everything is properly plugged in. Restart your router, modem, and any connected devices to refresh the connection. Make sure you’re using the correct Wi-Fi password. If the problem persists after these steps, contact Astound Broadband customer support at (800) 427-8686 for further assistance.
Who owns Astound?
TPG Capital, a private equity firm, owns Astound Broadband.
What does Astound Broadband do?
Astound Broadband provides internet, TV, and phone services through its coast-to-coast fiber network.
How do I disconnect my Astound internet?
Contact Astound customer service (800) 427-8686 for guidance on disconnecting your Astound internet.
How to get professional help with your Astound Broadband problem
If you need help with Astound Broadband, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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