Astound Broadband
Astound Broadband is an American telecommunications holding company based in Princeton, N.J.
Telephone
Main : (800) 746-4726
Customer service : (800) 427-8686
What you need to know about Astound Broadband
The company responds to most customer complaints in a satisfactory manner.
- Astound Broadband’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Astound Broadband with our insider guide or through its executive contacts.
- Astound Broadband's customer service policies are standard. Here are our frequently asked questions about Astound Broadband.
How to resolve a problem with Astound Broadband
Try self-service first
Use our proven resolution methods, or Astound Broadband’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Astound Broadband respond?
Phone support
Astound Broadband’s customer service phone support is available during business hours, typically Monday through Friday, 8 a.m. to 6 p.m. in the local time zone of each service area. Response times can vary, with longer wait times during peak hours.
Call customer service at (800) 427-8686.
Call customer service at (800) 427-8686.
Email support
Astound Broadband does not appear to provide a direct email address for customer support on the website. Instead, the company offers assistance through other channels, including phone support, live chat, and the online help center.
Live chat
Astound Broadband’s customer service live chat support is typically available during business hours, Monday through Friday, from 8 a.m. to 6 p.m. local time. Response times vary depending on demand, but customers can generally expect a reply within a few minutes. During peak hours, wait times may be longer, so reaching out early in the day can help reduce delays.
Social media
Astound Broadband's customer service via social media typically responds during business hours, Monday through Friday, 8 a.m. to 6 p.m. local time, based on the region. Response times can vary, but customers generally receive replies within a few hours, depending on the volume of inquiries.
Here's how to reach Astound Broadband via social media.
Here's how to reach Astound Broadband via social media.
Help center/FAQ
Astound Broadband's help center support is available 24/7 for self-service options, including troubleshooting guides and FAQs.
Verified contacts
Astound Broadband customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Primary
Lori Parry
Senior Manager Customer Care
Astound Broadband self-service links
Visit the website to pay your bill online through your account or the mobile app. Alternatively, call customer service at (800) 427-8686 to make a payment.
Astound Broadband customer service policies
Astound Broadband’s privacy policy outlines how the company collects, uses, and protects your personal information. It details the types of information the company gathers, such as personal details, billing information, and usage data, and explains how these data are used for providing services, and processing payments,
Astound Broadband loyalty program
Astound Broadband does not offer a loyalty program.
Frequently asked questions about Astound Broadband
Astound Broadband was previously known as RCN (Residential Communications Network). The company rebranded to Astound Broadband after acquiring several regional internet and cable providers, including RCN.
Call (800) 427-8686.
If your Astound Wi-Fi is not working, try the following steps:
- Verify that your modem and router are powered on.
- Restart your modem and router.
- Verify that all cables are securely connected.
No, Astound and Xfinity are separate companies. Astound Broadband provides internet, TV, and phone services, while Xfinity is a brand of Comcast Corporation offering similar services.
Astound Mobile uses the T-Mobile network for its mobile services.
Start by checking all connections to ensure everything is properly plugged in. Restart your router, modem, and any connected devices to refresh the connection. Make sure you're using the correct Wi-Fi password. If the problem persists after these steps, contact Astound Broadband customer support at (800) 427-8686 for further assistance.
TPG Capital, a private equity firm, owns Astound Broadband.
Astound Broadband provides internet, TV, and phone services through its coast-to-coast fiber network.
Contact Astound customer service (800) 427-8686 for guidance on disconnecting your Astound internet.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published February 26, 2024. Updated August 4, 2025.