Astound Broadband (Previously Residential Communications Network-RCN) Customer Service Contacts

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Astound Broadband is an American telecommunications holding company based in Princeton, New Jersey. It was formed on January 24, 2018, with the completion of the $2.36 billion purchase of Kirkland-based Wave Broadband by private-equity

Responsiveness rating

rating
3/5

What you need to know about Astound Broadband

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Astound Broadband

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Address

650 College Road East Princeton, NJ 08540
Suite 3100
Princeton, NJ 08540
https://www.astound.com/


Phone Contacts

Main: 800-746-4726
Customer Service: 800-427-8686


Social Media Contacts

Facebook

The company encourages customers to contact them through chat messages on both Facebook and Twitter.


Executive Contacts

Primary Contact
Bonnie Fehlinger
Senior Manager Customer Care
650 College Road East Princeton, NJ 08540
Suite 3100
Princeton, NJ 08540
[email protected]

Secondary Contact
Tori Faulkenberry
Senior Vice President Customer Care
650 College Road East Princeton, NJ 08540
Suite 3100
Princeton, NJ 08540
[email protected]

Chief Executive
Jim Holanda
Chief Executive Officer
650 College Road
East Princeton, NJ 08540
[email protected]