Recreational Equipment Inc. (REI) Customer Service Contacts

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Recreational Equipment Inc. (REI) is an American retail company specializing in outdoor recreation gear and sporting goods.  REI headquarters is located in Kent, Washington and they operate over 140 stores located in 33 states.

Responsiveness rating


What you need to know about Recreational Equipment Inc. (REI)

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Recreational Equipment Inc. (REI)

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.


6750 S 228th St.
Kent, WA 98032

Phone Contacts

Main: (253) 395-3780
Customer Service: (800) 426-4840
International: (253) 891-2500

Fax:  (253) 891-2523

Email Contacts

[email protected]

Customer Service Resources

Contact Page

Online Contact Form

Social Media Contacts


Executive Contacts

Primary Contact
Ben Steele
Executive Vice President, Chief Customer Officer
6750 S 228th St.
Kent, WA 98032
[email protected]

Secondary Contact
Tim Spangler
Vice President of Retail
6750 S 228th St.
Kent, WA 98032
[email protected]

Chris Putur
Executive Vice President, Technology & Operations
6750 S 228th St.
Kent, WA 98032
[email protected]

Chief Executive
Eric Artz
President and CEO
6750 S 228th St.
Kent, WA 98032
[email protected]