Recreational Equipment (REI) is an American retail company specializing in outdoor recreation gear and sporting goods. REI’s headquarters is located in Kent, Wash..
How to reach a person at REI
Main: (253) 395-3780
Customer service: (800) 426-4840
Fax: (253) 891-2523
REI Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about REI
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with REI
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.REI mailing address
6750 S 228th St.
Kent, WA 98032
REI social media channels
REI executive customer service contacts
Primary Contact
Ben Steele
Executive Vice President, Chief Customer Officer
6750 S 228th St.
Kent, WA 98032
bsteele@rei.com
Secondary Contact
Mary-Farrell Tarbox
Vice President of Retail
6750 S 228th St.
Kent, WA 98032
mtarbox@rei.com
Pardis Ghorbani
Vice President of Customer and Brand Shared Services
6750 S 228th St.
Kent, WA 98032
pghorbani@rei.com
Chief Executive
Eric Artz
6750 S 228th St.
Kent, WA 98032
eric.artz@rei.com
Does REI have an online contact form?
Yes, you can find the online contact form here.
How can I contact REI customer service?
Call (800) 426-4840 or email outdoorschool@rei.com.
What are the customer service hours?
Monday to Friday 5 a.m. to 10 p.m.; Saturday and Sunday 6 a.m. to 9 p.m. (all times Pacific).
How do I place an order online?
Visit the REI website, add items to your shopping cart, and follow the checkout process. You will need to provide shipping and payment information to complete your order.
How can I track my order?
Log into your account and go to the “Order History” section, or use the tracking number provided in your shipping confirmation email.
What are the shipping options and costs?
REI offers various shipping options, including standard, expedited, and express. Costs depend on the shipping method selected and the total weight and size of the items. Free standard shipping is often available for REI members on orders over a certain amount.
What is REI's return policy?
REI offers a 100% satisfaction guarantee. Most items can be returned within one year of purchase for members and 90 days for nonmembers. Some exceptions apply, such as electronics, which have a 90-day return policy for both members and nonmembers.
How do I return an item?
To return an item, you can either bring it to an REI store or mail it back using the return label provided in your original shipment. If you don’t have a return label, you can generate one through the Recreational Equipment (REI) website.
How do I exchange an item?
Exchanges can be done at an REI store or by returning the unwanted item and placing a new order online or through customer service by calling (800) 426-4840.
How to get professional help with your REI problem
If you need help with REI, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.