Recreational Equipment Inc. (REI) is an American retail company specializing in outdoor recreation gear and sporting goods. REI headquarters is located in Kent, Washington and they operate over 140 stores located in 33 states.
Responsiveness rating
What you need to know about Recreational Equipment Inc. (REI)
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Recreational Equipment Inc. (REI)
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
6750 S 228th St.
Kent, WA 98032
https://www.rei.com/
Phone Contacts
Main: (253) 395-3780
Customer Service: (800) 426-4840
International: (253) 891-2500
Fax: (253) 891-2523
Email Contacts
Customer Service Resources
Social Media Contacts
Executive Contacts
Primary Contact
Ben Steele
Executive Vice President, Chief Customer Officer
6750 S 228th St.
Kent, WA 98032
[email protected]
Secondary Contact
Tim Spangler
Vice President of Retail
6750 S 228th St.
Kent, WA 98032
[email protected]
Chris Putur
Executive Vice President, Technology & Operations
6750 S 228th St.
Kent, WA 98032
[email protected]
Chief Executive
Eric Artz
President and CEO
6750 S 228th St.
Kent, WA 98032
[email protected]
This contact was published on December 8, 2015 and updated on November 8, 2023.