REI

Recreational Equipment (REI) is an American retail company specializing in outdoor recreation gear and sporting goods.  REI's headquarters is located in Kent, Wash..

Telephone
Main : (253) 395-3780
Customer service : (800) 426-4840
Fax :(253) 891-2523
Email
Mailing address
6750 S 228th St.
Kent, WA 98032
Website
rei.com

What you need to know about REI

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with REI

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

REI customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Ben Steele
Executive Vice President, Chief Customer Officer
Secondary
Mary-Farrell Tarbox
Vice President of Retail
Secondary
Pardis Ghorbani
Vice President of Customer and Brand Shared Services
Chief Executive
Eric Artz

Frequently asked questions about REI

Yes, you can find the online contact form here.
Call (800) 426-4840 or email outdoorschool@rei.com.
Monday to Friday 5 a.m. to 10 p.m.; Saturday and Sunday 6 a.m. to 9 p.m. (all times Pacific).
Visit the REI website, add items to your shopping cart, and follow the checkout process. You will need to provide shipping and payment information to complete your order.
Log into your account and go to the “Order History” section, or use the tracking number provided in your shipping confirmation email.
REI offers various shipping options, including standard, expedited, and express. Costs depend on the shipping method selected and the total weight and size of the items. Free standard shipping is often available for REI members on orders over a certain amount.
REI offers a 100% satisfaction guarantee. Most items can be returned within one year of purchase for members and 90 days for nonmembers. Some exceptions apply, such as electronics, which have a 90-day return policy for both members and nonmembers.
To return an item, you can either bring it to an REI store or mail it back using the return label provided in your original shipment. If you don't have a return label, you can generate one through the Recreational Equipment (REI) website.
Exchanges can be done at an REI store or by returning the unwanted item and placing a new order online or through customer service by calling (800) 426-4840.

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