Raymond James is a financial services firm providing investment management, financial planning, and wealth management services to individuals, businesses, and institutions.
Raymond James Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Raymond James
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Raymond James
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Raymond James mailing address
880 Carillon Parkway
St. Petersburg, FL 33716
Raymond James executive customer service contacts
Primary Contact
Jeffrey Dowdle
Vice President, Customer Service
880 Carillon Parkway
St. Petersburg, FL 33716
jeffrey.dowdle@raymondjames.com
Secondary Contact
Beth Metz
Client Service Manager
880 Carillon Parkway
St. Petersburg, FL 33716
beth.metz@raymondjames.com
Chief Executive
Paul Reilly
880 Carillon Parkway
St. Petersburg, FL 33716
paul.reilly@raymondjames.com
How can I contact Raymond James customer service?
Call (800) 248-8863.
Does Raymond James have an online contact form?
Yes, you can find the online contact form here.
When can I contact Raymond James customer service?
Monday to Friday 8:30 a.m. to 5 p.m. Eastern time.
How do I reset my Raymond James online account password?
To reset your password, go to the Raymond James website and click on the “Forgot Password” link on the login page. Follow the instructions provided to reset your password. If you encounter any issues, contact customer service at (800) 248-8863 for assistance.
How can I update my personal information with Raymond James?
To update your personal information, log in to your online account and navigate to the account settings section. You can update your information there or contact customer service at (800) 248-8863 for help with changes.
How do I check the status of my account or investment?
You can check the status of your account or investment by logging into your Raymond James online account. If you need more detailed information or assistance, contact customer service at (800) 248-8863.
How do I file a complaint or provide feedback about Raymond James services?
You can file a complaint or provide feedback by contacting customer service at (800) 248-8863 directly or by submitting your concerns through the contact form on the website. You may also reach out to your financial advisor or branch manager for assistance.
How to get professional help with your Raymond James problem
If you need help with Raymond James, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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