Ray-Ban makes sunglasses and glasses.
Ray-Ban Responsiveness rating
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What you need to know about Ray-Ban
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Ray-Ban
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Ray-Ban mailing address
1 Liberty Plaza
165 Broadway
New York, NY 10006
Ray-Ban executive customer service contacts
Primary Contact
Melissa Welch
Customer Service Manager
1 Liberty Plaza
165 Broadway
New York, NY 10006
melissa.welch@essilorluxottica.com
Secondary Contact
Erin Whitehurst
Customer Service Supervisor
1 Liberty Plaza
165 Broadway
New York, NY 10006
Erin.Whitehurst@essilorluxottica.com
Chief Executive
Aleg Toma
1 Liberty Plaza
165 Broadway
New York, NY 10006
Aleg.Toma@essilorluxottica.com
What is the relationship between Ray-Ban and the Luxottica Group?
Ray-Ban is a brand owned by the Luxottica Group, an Italian eyewear company. Luxottica acquired Ray-Ban in 1999, making it part of its extensive portfolio of eyewear brands. Luxottica handles the design, manufacturing, distribution, and retail of Ray-Ban products. As a result, Ray-Ban benefits from Luxottica’s global reach, advanced manufacturing capabilities, and expertise in the eyewear industry.
How can I contact Ray-Ban customer service?
Call (855) 592-2237 or email supporteu@shop.ray-ban.com.
How can I track my Ray-Ban order?
You can track your order by logging into your Ray-Ban account and checking your order history. A tracking number will also be sent to your email once your order ships.
What should I do if my Ray-Ban order hasn’t arrived?
If your order hasn’t arrived by the expected delivery date, contact Ray-Ban customer service at (855) 592-2237 or email supporteu@shop.ray-ban.com with your order number to get an update on your shipment.
What is Ray-Ban's return policy?
Ray-Ban allows returns within 30 days of delivery. Items must be in original condition with all packaging. Custom and engraved items are not eligible for return.
How do I return or exchange a product?
To return or exchange an item, use the returns portal on the Ray-Ban website or contact customer service at (855) 592-2237 or email supporteu@shop.ray-ban.com for instructions. Ensure you have your order number and keep the item in its original packaging.
Does Ray-Ban offer a warranty?
Ray-Ban provides a one-year warranty covering manufacturing defects. It does not cover damage from misuse or accidents.
How can I get my Ray-Ban glasses repaired?
Contact Ray-Ban customer service at (855) 592-2237 or email supporteu@shop.ray-ban.com to arrange a repair.
Where can I find the model number on my Ray-Ban glasses?
The model number is usually on the inside arm of your glasses, consisting of letters and numbers.
What should I do if I receive a damaged or incorrect item?
Report any damage or incorrect items to Ray-Ban customer service at (855) 592-2237 or email supporteu@shop.ray-ban.com as soon as possible. Provide your order number and photos of the issue for resolution.
How do I create or manage my Ray-Ban account?
Visit the Ray-Ban website and select “Sign In” or “Create an Account” to set up or manage your account.
How can I reset my Ray-Ban account password?
Click “Forgot Password” on the Ray-Ban login page and follow the instructions sent to your email to reset your password.
How to get professional help with your Ray-Ban problem
If you need help with Ray-Ban, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.