Ray-Ban
The company responds to most customer complaints in a satisfactory manner.
What you need to know about Ray-Ban
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Ray-Ban
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
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Verified contacts
Ray-Ban customer service executives
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Frequently asked questions about Ray-Ban
Ray-Ban is a brand owned by the Luxottica Group, an Italian eyewear company. Luxottica acquired Ray-Ban in 1999, making it part of its extensive portfolio of eyewear brands. Luxottica handles the design, manufacturing, distribution, and retail of Ray-Ban products. As a result, Ray-Ban benefits from Luxottica's global reach, advanced manufacturing capabilities, and expertise in the eyewear industry.
Call (855) 592-2237 or email supporteu@shop.ray-ban.com.
You can track your order by logging into your Ray-Ban account and checking your order history. A tracking number will also be sent to your email once your order ships.
If your order hasn’t arrived by the expected delivery date, contact Ray-Ban customer service at (855) 592-2237 or email supporteu@shop.ray-ban.com with your order number to get an update on your shipment.
Ray-Ban allows returns within 30 days of delivery. Items must be in original condition with all packaging. Custom and engraved items are not eligible for return.
To return or exchange an item, use the returns portal on the Ray-Ban website or contact customer service at (855) 592-2237 or email supporteu@shop.ray-ban.com for instructions. Ensure you have your order number and keep the item in its original packaging.
Ray-Ban provides a one-year warranty covering manufacturing defects. It does not cover damage from misuse or accidents.
Contact Ray-Ban customer service at (855) 592-2237 or email supporteu@shop.ray-ban.com to arrange a repair.
The model number is usually on the inside arm of your glasses, consisting of letters and numbers.
Report any damage or incorrect items to Ray-Ban customer service at (855) 592-2237 or email supporteu@shop.ray-ban.com as soon as possible. Provide your order number and photos of the issue for resolution.
Visit the Ray-Ban website and select "Sign In" or "Create an Account" to set up or manage your account.
Click "Forgot Password" on the Ray-Ban login page and follow the instructions sent to your email to reset your password.
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Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published July 30, 2024. Updated October 7, 2024.