Railbookers is a travel company that specializes in customizable, independent rail vacations worldwide.
What you need to know about Railbookers
Customer service experiences with Railbookers can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Railbookers’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Railbookers with our insider guide or through our executive contacts.
- Railbookers’s customer service policies are standard. Here are our frequently asked questions about Railbookers.
Railbookers customer service response times
Railbookers’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | Available at 1-888-829-3040, Monday through Friday from 6 a.m. to 7 p.m., and Saturday to Sunday from 9 a.m. to 5:30 p.m. (all times Eastern). Calls are typically answered promptly during these hours. Call (888) 829-3040. |
Email support | Railbookers does not provide email support. |
Online contact form | Accessible on Railbookers’ website, this online contact form allows customers to send messages directly. Response times are similar to email inquiries, with efforts to address questions promptly. |
Live chat support | Railbookers does not provide live chat support. |
Social media | Railbookers are active profiles on social media platforms like Facebook and Instagram. While the company engages with customers on these channels, response times can vary and may not be as immediate as phone support. |
How to resolve a problem with Railbookers
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Railbookers mailing address
75 State Street
Suite 100
Boston, MA 02109
Railbookers executive customer service contacts
Primary Contact
Jarret Kettinger
Key Account Manager
75 State Street
Suite 100
Boston, MA 02109
jarret.kettinger@railbookers.com
(978) 867 1184
Secondary Contact
Ana Nevarez
Call Center Operations Manager
75 State Street
Suite 100
Boston, MA 02109
ana.nevarez@railbookers.com
(978) 778 3451
Chief Executive
Frank Marini
75 State Street
Suite 100
Boston, MA 02109
frank.marini@railbookers.com
Who owns Railbookers?
Railbookers is owned by Yankee Leisure Group, a travel company that specializes in independent rail vacations and escorted train tours.
How can I contact Railbookers customer service?
Call Railbookers at (888) 829-3040.
When can I contact Railbookers customer service?
Contact Railbookers customer service Monday to Friday 6 a.m. to 7 p.m., Saturday and Sunday 9 a.m. to 5:30 p.m. Eastern time.
Does Railbookers have an online contact form?
Yes, you can find Railbookers’ online contact form here.
How to get professional help with your Railbookers problem
If you need help with Railbookers, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.