Qatar Airways Customer Service Contacts

Qatar Airways is the state-owned flag carrier of Qatar, providing international air travel services. It is headquartered in Doha.

How to reach a person at Qatar Airways

Customer Service: (202) 719-0944

Toll Free: (877) 777-2827

Qatar Airways Responsiveness rating

rating
3/5

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What you need to know about Qatar Airways

The company responds to most customer complaints in a satisfactory manner.

Qatar Airways customer service response times

Qatar Airways’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone support

Main: +974-4023-0000
U.S. Customer Service: (202) 719-0944
Toll Free: (877) 777-2827
Qatar Airways’ customer service phone response times are not provided on the website, but the toll-free number is available 24/7.
Email supportQatar Airways does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries.
Live chatQatar Airways offers live chat support on its website, allowing customers to get assistance in real time.
Social mediaQatar Airways is active on social media platforms such as Facebook, X, Instagram and LinkedIn.
Help center/FAQQatar Airways’ help center and FAQ provide quick answers to common questions regarding bookings, baggage, refunds and travel requirements.

How to resolve a problem with Qatar Airways

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Qatar Airways mailing address

Qatar Airways Tower
Airport Road
Doha, Qatar

Qatar Airways loyalty program

Qatar Airways has a loyalty program called Privilege Club that allows members to earn and redeem Qmiles for flights and upgrades.

Qatar Airways social media channels

X


Qatar Airways executive customer service contacts

Primary Contact
Odete Costeira
Customer Relations Officer, USA and Canada
Qatar Airways Tower
Airport Road
Doha, Qatar
odete_costeira@qatarairways.com

LinkedIn

Secondary Contact
Abdulla Al Hanout
Senior Manager Customer Care
Qatar Airways Tower
Airport Road
Doha, Qatar
aalhanout@qatarairways.com.qa

LinkedIn

Alternative Contact
Eric Odone
Senior Vice President – The Americas
Qatar Airways Tower
Airport Road
Doha, Qatar
ericodone@qatarairways.com

LinkedIn

Chief Executive
Badr Mohammed Al-Meer
Qatar Airways Tower
Airport Road
Doha, Qatar
mohammed-al-meerb@qatarairways.com

LinkedIn

Qatar Airways customer service policies

What is Qatar Airways' privacy policy?

Qatar Airways’ privacy policy describes how the airline collects, uses, and protects personal information. It outlines how data are used for purposes such as booking management, customer service and marketing.

What are Qatar Airways' terms of use?

Qatar Airways’ terms of use set forth the conditions for using the airline’s website and services, including rules for account access, booking and the handling of personal information.

What is Qatar Airways' accessibility statement?

Qatar Airways’ accessibility statement outlines the measures the airline takes to ensure its website is accessible to all users, including those with disabilities.

How do I check in online with Qatar Airways?

Visit the website, navigate to the “Check-in” section, and enter your booking reference and last name to begin the online check-in process.

Can I manage my booking by myself after purchase?

Yes, visit the website and navigate to the “Manage Booking” section. Enter the booking reference and the passenger’s last name to change the flight, select seats, add baggage, request special meals, or cancel the booking.

How do I track my flight status?

Visit the website, navigate to the “Flight Status” section, and enter the flight number or route details to view real-time departure and arrival information.

Frequently asked questions about Qatar Airways

How can I contact Qatar Airways U.S. customer service?

Can I change or cancel my Qatar Airways flight?

Yes, flight changes and cancellations are possible but may incur fees depending on the fare type and timing.

What is Qatar Airways’ baggage allowance?

Baggage allowance varies by route and class of service.

How to get professional help with your Qatar Airways problem

If you need help with Qatar Airways, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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