Qatar Airways Customer Service Contact Support Via Phone Email Exec Contacts

Qatar Airways Company Q.C.S.C. operating as Qatar Airways, is the state-owned flag carrier of Qatar. Headquartered in the Qatar Airways Tower in Doha, the airline operates a hub-and-spoke network, linking over 140 international destinations across Africa, Central Asia, Europe, Far East, South Asia, Middle East, North America, South America and Oceania from its base at Hamad International Airport, using a fleet of more than 100 aircraft. The carrier has been a member of the Oneworld alliance since October 2013.

Responsiveness rating

3/5

Qatar Airways often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Qatar Airways

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Qatar Airways

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

Qatar Airways Tower 1, next to Al Manna Building
Airport Road
Doha, Qatar
https://www.qatarairways.com/en-us/homepage.html

Phone Contacts

Main: +974 4023 0000
Customer Service: (202) 719-0944
Toll Free: (877) 777-2827

Customer Service Resources

US customer relations office:
350 5^th Avenue
Suite 7600
New York, NY 10118

Online feedback form

Baggage tracking form

Can also try the media relations email address: [email protected]

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Odete Costeira
Customer Relations Officer, USA & Canada
Qatar Airways Tower 1, next to Al Manna Building
Airport Road
Doha, Qatar
[email protected]

Secondary Contact
Abdulla Al Hanout
Senior Manager Customer Care
Qatar Airways Tower 1, next to Al Manna Building
Airport Road
Doha, Qatar
[email protected]

Eric Odone
Senior Vice President - The Americas
Qatar Airways Tower 1, next to Al Manna Building
Airport Road
Doha, Qatar
[email protected]

Chief Executive
Akbar_Al_Baker
Chief Executive Officer
Qatar Airways Tower 1, next to Al Manna Building
Airport Road
Doha, Qatar
[email protected]