Qatar Airways

Qatar Airways is the state-owned flag carrier of Qatar, providing international air travel services. It is headquartered in Doha.

Telephone
Main : +974-4023-0000
Toll Free : (877) 777-2827
U.S. Customer Service : (202) 719-0944
Mailing address
Qatar Airways Tower, Airport Road
Doha, Qatar
Website
qatarairways.com

What you need to know about Qatar Airways

The company is not responsive and has not addresses cases our advocacy team has brought to it.

How to resolve a problem with Qatar Airways

Try self-service first

Use our proven resolution methods, or Qatar Airways’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Qatar Airways respond?

Phone supportMain: U.S. Customer Service: Toll Free:
Qatar Airways is active on social media platforms including Facebook, X, Instagram, LinkedIn, TikTok, YouTube and Pinterest.
Email support
Qatar Airways does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries.
Live chat
Qatar Airways offers live chat support on its website, allowing customers to get assistance in real time.
Social media
Qatar Airways is active on social media platforms such as Facebook, X, Instagram and LinkedIn.
Help center/FAQ
Qatar Airways’ help center and FAQ provide quick answers to common questions regarding bookings, baggage, refunds and travel requirements.
Verified contacts

Qatar Airways customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Abdulla Al Hanout
Senior Manager, Customer Care
Secondary
Eric Odone
Vice President – Europe
Group Chief Executive Officer
Hamad Al-Khater
Group Chief Executive Officer

Qatar Airways customer service policies

Qatar Airways' privacy policy describes how the airline collects, uses, and protects personal information. It outlines how data are used for purposes such as booking management, customer service and marketing.

Qatar Airways loyalty program

Qatar Airways has a loyalty program called Privilege Club that allows members to earn and redeem Avios for flights, upgrades and partner rewards. (Avios replaced Qmiles as the program's currency in March 2022.)

Frequently asked questions about Qatar Airways

Call (202) 719-0944.
Yes, flight changes and cancellations are possible but may incur fees depending on the fare type and timing.
Baggage allowance varies by route and class of service.

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