Qatar Airways Customer Service Contacts

Just to put is out there that following my message below and emails to Qatar, guess what, absolutely no response or concern whatever. I would welcome any thoughts on how to take this wider

I am more than dismayed with Qatar customer service and feel I need to keep reaching out further. I flew from London to Perth in Oct 2025 with a change in Doha. The second leg Departing: 02:35 with a flight time of 11hr 5m. I have previously suffered from Anxiety and choose an aisle seat to enable the opportunity to move around and anxiety signs for me are claustrophobia. I find the person who sits next to me occupies far more than a seat and encroached permanently into my seat by a few inches. This creates a constant contact, under pressure and very restricting. 11 hours of this discomfort under constant pressure. No other seats were available to move to. I was to be away for 4-weeks, part work and part holiday. A few hours after that flight in those conditions I entered my hotel room and the pressures and anxiety and claustrophobia overflowed. I hit a bad case for days and for the rest of my travels suffered every day from what was triggered on that flight.

I contacted Qatar and they basically said they don't discriminate against people through size and would ask them to purchase another seat next to them if safety was involved. I agree with no discrimination but there was no consideration on the effect this would have on the person in my situation. I had contacted Qatar multiple times to ask what their policy is for someone who has an unseen mental condition such as anxiety and claustrophobia in my case, plus the fact that a passenger was taking up a fair portion of another passenger’s seat whilst inflicting harm, in the mental capacity. I received no response whatsoever on every communication apart from the very first saying about the non-discrimination and payment of an extra seat. Nothing!! My condition is much lighter now but 4-months later I am still having flash back moments and trying to control.

Qatar should have a duty to consider the well-being of every passenger and should have spotted the potential and should have responded to my concerns beyond the first simple message. Personally, there is nothing they can rectify after the event; however, they could have made moves to assess what should be a procedure and feed that back to me. Charging for another seat only if safety is affected is somewhat short sighted, plus if a charge had been made, why not reimburse the person who had a portion of the seat they paid for taken away. A return of part payment was a must. They could have thought of the future and potentially offered the next flight with an upgrade to the next level or any number of things to show they cared and were trying to aid the onward recovery from a very stressful situation. 11-hours compressed into a seat with no chance for sleep or respite due to that compression. The total lack of any response apart from the first message is disgusting. Case numbers include CAS-477223-B5V6Y3, CAS-565669-R9S9M8, CAS-529773-C3D2L5.

In conclusion Qatar are actually being discriminating by ignoring the situation of one passenger, discriminating on mental health conditions, discriminating by totally ignoring a passengers health, discriminating by having a policy regarding passenger size but no policy for the physical restraint another passenger was suffering and discriminating by allowing this to continue without any thought for the long term effects on someone’s heath. In this case an unseen mental condition even when it was spelt out to them. On board the flight the crew could have done nothing but a follow up could have been a simple reassurance that a plight had been heard

I am more than dismayed with Qatar customer service and feel I need to keep reaching out further. I flew from London to Perth in Oct 2025 with a change in Doha. The second leg Departing: 02:35 with a flight time of 11hr 5m. I have previously suffered from Anxiety and choose an aisle seat to enable the opportunity to move around and anxiety signs for me are claustrophobia. I find the person who sits next to me occupies far more than a seat and encroached permanently into my seat by a few inches. This creates a constant contact, under pressure and very restricting. 11 hours of this discomfort under constant pressure. No other seats were available to move to. I was to be away for 4-weeks, part work and part holiday. A few hours after that flight in those conditions I entered my hotel room and the pressures and anxiety and claustrophobia overflowed. I hit a bad case for days and for the rest of my travels suffered every day from what was triggered on that flight.

I contacted Qatar and they basically said they don't discriminated against people through size and would ask them to purchase another seat next to them if safety was involved. I agree with no discrimination but there was no consideration on the affect this would have on the person in my situation. I had contacted Qatar multiple times to ask what their policy is for someone who has an unseen mental condition such as anxiety and claustrophobia in my case, plus the fact that a passenger was taking up a fair portion of another passengers seat whilst inflicting harm, in the mental capacity. I received no response whatsoever on every communication apart from the very first saying about the non-discrimination and payment of an extra seat. Nothing!! My condition is much lighter now but 4-months later I am still having flash back moments and trying to control.

Qatar should have a duty to consider the well being of every passenger and should have spotted the potential and definitely have responded to my concerns beyond the first simple message. Personally, there is nothing they can rectify afetr the event, however, they could have made moves to assess what should be a procedure and feed that back to me. Charging for another seat only if safety is affected is somewhat short sighted, plus if a charge had been made, why not reimburse the person who had a portion of the seat they paid for taken away. A return of part payment was a must. They could have thought of the future and potentially offered the next flight with an upgrade to the next level or any number of things to show they cared and were trying to aid the onward recovery from a very stressful situation. 11-hours compressed into a seat with no chance for sleep or respite due to that compression. The total lack of any response apart from the first message is disgusting. Case numbers include: CAS-477223-B5V6Y3, CAS-565669-R9S9M8, CAS-529773-C3D2L5.

In conclusion Qatar are actually being discriminating by ignoring the situation of one passenger, discriminating on mental heath conditions, discriminating by totally ignoring a passengers health, discriminating by having a policy regarding passenger size but no policy for the physical restraint another passenger was suffering and discriminating by allowing this to continue without any thought for the long term affects on someones heath. In this case an unseen mental condition even when it was spelt out to them. On board the flight the crew could have done nothing but a follow up could have been a simple reassurance that a plight had been heard

We were advised on the 24/12 midday that our flight layover had been changed from 3 hours to an 8 hour layover. When we eventually got hold of an agent (bearing in mind this was festive season - we were informed that due to logistical reasons our connecting flight to Bangkok had changed. Upon landing at Doha I went to Customer Services desk and explained that we had booked our travel in January 2025 and paid premium to have a short layover - to which we were advised that our initial connecting flight was still departing but due to overbooking we had been "bumped" to the 07h35 flight. I was extremely dissatified with this and after 2 hours of waiting and going to 3 different Qatar service hubs we were given lounge access. To be honest I dont know why I insisted on Qatar making a plan as the access lounge was so dingy and old looking with minimal food/beverage options and lounge surrounded by chipboard walling so can hear all the airport noise. Qatar Doha should review Emirates and Bidvest lounges at Johannesburg OR Tambo to see what ambiance, service and style should be expected

Wheelchair assistance up to the ramp was booked and confirmed for two elderly passengers with mobility difficulties on a Toronto–Kolkata journey via Abu Dhabi. The connection time was 1 hour 30 minutes, and the booking decision was made based on the airline’s assurance that assistance would be provided.

Despite this, no wheelchair assistance was available from the ramp upon landing in Abu Dhabi. The passengers informed the cabin crew before landing and requested help, but their concerns were dismissed. They were told that the crew could not arrange assistance and were instructed to find help on their own — which is unacceptable for elderly passengers with mobility challenges.

As a result, they were left unattended in a large international airport, forced to navigate the terminal independently, repeatedly asking for assistance. This caused significant physical strain, emotional distress, and mental exhaustion. Although a chair car was eventually provided, it left them before reaching the boarding gate, again abandoning them mid-transfer.

If wheelchair assistance was not actually available from the ramp, this should have been clearly disclosed at the time of booking. The information provided was misleading. With transparent information, a longer layover or a different airline would have been chosen.

The stress from this experience led to health complications for one passenger with pre-existing medical conditions, highlighting a serious lapse in duty of care. Additionally, on a 12-hour international flight, only two meals were served, further reflecting poor overall service.

This experience was deeply disappointing and stands in stark contrast to how other international airlines support elderly and mobility-impaired passengers.