Qatar Airways Customer Service Contacts

Qatar Airways Company Q.C.S.C. operating as Qatar Airways, is the state-owned flag carrier of Qatar. Headquartered in the Qatar Airways Tower in Doha, the airline operates a hub-and-spoke network, linking over 140 international destinations across Africa, Central Asia, Europe, Far East, South Asia, Middle East, North America, South America and Oceania from its base at Hamad International Airport, using a fleet of more than 100 aircraft. The carrier has been a member of the Oneworld alliance since October 2013.

Qatar Airways Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Customer service resources

US customer relations office:
350 5th Avenue
Suite 7600
New York, NY 10118

Online feedback form

Can also try the media relations email address: qrmedia@qatarairways.com.qa

What you need to know about Qatar Airways

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Qatar Airways

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Qatar Airways mailing address

Qatar Airways Tower 1, next to Al Manna Building
Airport Road
Doha, Qatar
https://www.qatarairways.com/en-us/homepage.html

Qatar Airways social media channels

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Qatar Airways executive customer service contacts

Primary Contact
Odete Costeira
Customer Relations Officer, USA u0026 Canada
Qatar Airways Tower 1, next to Al Manna Building
Airport Road
Doha, Qatar
ocosteira@us.qatarairways.com

Secondary Contact
Abdulla Al Hanout
Senior Manager Customer Care
Qatar Airways Tower 1, next to Al Manna Building
Airport Road
Doha, Qatar
AAlhanout@qatarairways.com.qa

Eric Odone
Senior Vice President – The Americas
Qatar Airways Tower 1, next to Al Manna Building
Airport Road
Doha, Qatar
eodone@us.qatarairways.com

Chief Executive
Akbar_Al_Baker
President and Chief Executive Officer
Chief Executive Officer
Airport Road
Doha, Qatar
aalbaker@qatarairways.com.qa

How to get professional help with your Qatar Airways problem

If you need help with Qatar Airways, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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