Qatar Airways is the state-owned flag carrier of Qatar, providing international air travel services. It is headquartered in Doha.
How to reach a person at Qatar Airways
Main: +974-4023-0000
Customer Service: (202) 719-0944
Toll Free: (877) 777-2827
Qatar Airways Responsiveness rating
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What you need to know about Qatar Airways
The company responds to most customer complaints in a satisfactory manner.
- Qatar Airways’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Qatar Airways with our insider guide or through its executive contacts.
- Qatar Airways’ customer service policies are standard. Here are our frequently asked questions about Qatar Airways.
Qatar Airways customer service response times
Qatar Airways’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support Main: +974-4023-0000 U.S. Customer Service: (202) 719-0944 Toll Free: (877) 777-2827 | Qatar Airways’ customer service phone response times are not provided on the website, but the toll-free number is available 24/7. |
| Email support | Qatar Airways does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries. |
| Live chat | Qatar Airways offers live chat support on its website, allowing customers to get assistance in real time. |
| Social media | Qatar Airways is active on social media platforms such as Facebook, X, Instagram and LinkedIn. |
| Help center/FAQ | Qatar Airways’ help center and FAQ provide quick answers to common questions regarding bookings, baggage, refunds and travel requirements. |
How to resolve a problem with Qatar Airways
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Qatar Airways mailing address
Qatar Airways Tower
Airport Road
Doha, Qatar
Qatar Airways loyalty program
Qatar Airways has a loyalty program called Privilege Club that allows members to earn and redeem Qmiles for flights and upgrades.
Qatar Airways social media channels
Qatar Airways executive customer service contacts
Primary Contact
Odete Costeira
Customer Relations Officer, USA and Canada
Qatar Airways Tower
Airport Road
Doha, Qatar
odete_costeira@qatarairways.com
Secondary Contact
Abdulla Al Hanout
Senior Manager Customer Care
Qatar Airways Tower
Airport Road
Doha, Qatar
aalhanout@qatarairways.com.qa
Alternative Contact
Eric Odone
Senior Vice President – The Americas
Qatar Airways Tower
Airport Road
Doha, Qatar
ericodone@qatarairways.com
Chief Executive
Badr Mohammed Al-Meer
Qatar Airways Tower
Airport Road
Doha, Qatar
mohammed-al-meerb@qatarairways.com
How can I contact Qatar Airways U.S. customer service?
Call (202) 719-0944.
Can I change or cancel my Qatar Airways flight?
Yes, flight changes and cancellations are possible but may incur fees depending on the fare type and timing.
What is Qatar Airways’ baggage allowance?
Baggage allowance varies by route and class of service.
How to get professional help with your Qatar Airways problem
If you need help with Qatar Airways, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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