Qantas Airways Limited is the flag carrier airline of Australia and its largest airline by fleet size, international flights and international destinations. The airline is based in the Sydney suburb of Mascot, with its main hub at Sydney Airport. Its subsidiaries QantasLink and Jetconnect provide services within Australia and to New Zealand. Qantas also owns the low-cost airline Jetstar. Qantas is a founding member of the Oneworld airline alliance.
Responsiveness rating
What you need to know about Qantas Airways
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Qantas Airways
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
10 Bourke Road
Mascot, NSW, Australia 2060
https://www.qantas.com/us/en.html
Phone Contacts
Main: +61 (2) 9691 3636
Customer Service: +61 (2) 9490 1857
Toll Free: (800) 227-4500
Customer Service Resources
Social Media Contacts
Executive Contacts
Rhonda Fong, Executive Relations, [email protected], or try: [email protected]
Primary Contact
Stephen Thompson
Senior Executive Vice President, The Americas
8000 World Way West,
Los Angeles, California 90045
[email protected]
Secondary Contact
Vanessa Hudson
Chief Financial Officer
8000 World Way West,
Level 2
Los Angeles, California 90045
[email protected]
Andrew David
Chief Executive Officer Qantas International
10 Bourke Road
Mascot, NSW, Australia 2060
[email protected]
Chief Executive
Alan Joyce
Chief Executive Officer
10 Bourke Road
Mascot, NSW, Australia 2060
[email protected]
or try [email protected]
This contact was published on September 30, 2015 and updated on November 27, 2023.
