Qantas Airways is Australia’s largest airline It operates both domestic and international flights, providing passenger and cargo services.
How to reach a person at Qantas Airways
Qantas Airways Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Qantas Airways
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Qantas Airways
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Qantas Airways mailing address
10 Bourke Road
Mascot
NSW, Australia 2060
Qantas Airways social media channels
Qantas Airways executive customer service contacts
Primary Contact
Stephen Thompson
Senior Executive Vice President, The Americas
8000 World Way West,
Los Angeles, California 90045
sthompson@qantas.com.au
Secondary contact
Andrew David
Chief Executive Officer Qantas International
10 Bourke Road
Mascot
NSW, Australia 2060
andrewdavid@qantas.com.au
Chief Executive
Vanessa Hudson
Chief Executive Officer
10 Bourke Road
Mascot
NSW, Australia 2060
vhudson@qantas.com.au
How do I contact Qantas Airways?
Contact Qantas Airways at (800) 227-4500. It offers 24/7 customer service.
How do I complain to Qantas Airways?
Fill out the complaint form on its site.
Where is Qantas Airways' headquarters?
Qantas Airways’ headquarters is located at 10 Bourke Road, Mascot, NSW 2020, Australia.
Who is the CEO of Qantas Airways?
The current CEO of Qantas Airways is Vanessa Hudson.
How to get professional help with your Qantas Airways problem
If you need help with Qantas Airways, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
