Qantas Airways

Qantas Airways is Australia's largest airline It operates both domestic and international flights, providing passenger and cargo services.

Telephone
Customer service : +61 (2) 9691 3636
Customer service : +61 (2) 9490 1857
Customer service : Toll Free: (800) 227-4500
Mailing address
10 Bourke Road, Mascot
NSW, Australia 2060
Website
qantas.com/us/en.html

What you need to know about Qantas Airways

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Qantas Airways

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

Qantas Airways customer service executives

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Primary
Stephen Thompson
Senior Executive Vice President, The Americas
Secondary
Andrew David
Chief Executive Officer Qantas International
Chief Executive
Vanessa Hudson
Chief Executive Officer

Frequently asked questions about Qantas Airways

Contact Qantas Airways at (800) 227-4500. It offers 24/7 customer service.
Fill out the complaint form on its site.
Qantas Airways' headquarters is located at 10 Bourke Road, Mascot, NSW 2020, Australia.
The current CEO of Qantas Airways is Vanessa Hudson.

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