How can I access PNB's mobile banking services?

PNB offers mobile banking through the PNB One app, providing services such as: Balance inquiries Fund transfers Bill payments Cheque book requests

Punjab National Bank (PNB)

Punjab National Bank (PNB) is a government-owned Indian bank that provides banking and financial services, including retail and corporate banking, loans, and investment solutions.

Telephone

Main : +91-11-23414237

care@pnb.co.in

Mailing address

Plot No 4
Sector- 10 Dwarka, New Delhi 110075

Website

pnbindia.in

What you need to know about Punjab National Bank (PNB)

Customer reviews of Punjab National Bank (PNB) indicate mixed experiences with its customer service. Some customers have reported slow service delivery and inadequate branch support. Additionally, there are concerns about the efficiency of PNB's website and instances of unsolicited communications.

Punjab National Bank (PNB)’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Punjab National Bank (PNB) with our insider guide or through our executive contacts.
Punjab National Bank (PNB)'s customer service policies are standard. Here are our frequently asked questions about Punjab National Bank (PNB).

How to resolve a problem with Punjab National Bank (PNB)

Try self-service first

Use our proven resolution methods, or Punjab National Bank (PNB)’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Punjab National Bank (PNB) respond?

Phone support

Punjab National Bank (PNB) provides 24/7 customer phone support. While specific response times are not publicly disclosed, the bank endeavors to address complaints within 15 working days.

Email support

Punjab National Bank (PNB) provides customer support via email at care@pnb.co.in. While specific response times for email inquiries are not explicitly stated, PNB aims to address complaints within 15 working days. For issues requiring detailed investigation, the bank may extend this period to 30 days, providing explanations for any delays.

Online contact form

Punjab National Bank (PNB) offers an online grievance redressal system accessible through the website. While specific response times for online submissions are not explicitly stated, PNB endeavors to address complaints within 15 working days. For issues requiring detailed investigation, the bank may extend this period to 30 days, providing explanations for any delays.

Live chat support

Punjab National Bank (PNB) does not offer live chat support.

Social media and WhatsApp support

Punjab National Bank (PNB) engages with customers through social media platforms such as Facebook and Twitter. While specific response times on these platforms are not officially stated, PNB offers WhatsApp Banking services for more immediate assistance. To access this service, add +91-9264092640 to your contacts and send a 'Hi' or 'Hello' message from your registered mobile number.

Verified contacts

Punjab National Bank (PNB) customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Anshul Dalela

Head of Operations and Customer Service

anshul.dalela@pnb.co.in

Secondary

Dilip Kumar Jain

General Manager

dilip.jain@pnb.co.in

Chief Executive

Shri Ashok Chandra

shri.chandra@pnb.co.in

Punjab National Bank (PNB) self-service links

To make a deposit at Punjab National Bank (PNB), follow these steps:

Log in to your PNB account via internet banking.
Navigate to the "deposit" section.
Choose the type of deposit (e.g., fixed deposit, recurring deposit).
Fill out the required details (e.g., deposit amount, tenure).
Confirm your deposit information.
Authorize the transaction using the OTP sent to your registered mobile number.
The deposit amount will be deducted from your account.

Punjab National Bank (PNB) customer service policies

Punjab National Bank (PNB)'s privacy policy outlines how customer data is collected, used, and protected. The bank gathers personal and non-personal information for account management, transaction processing, and service improvement. Data security measures are in place to prevent unauthorized access. The policy details information-sharing practices with affiliates and third parties, ensuring compliance with legal requirements. Customers have rights regarding data access and correction. The bank advises users to safeguard their credentials.

Punjab National Bank (PNB) loyalty program

Yes, Punjab National Bank (PNB) offers a loyalty program called PNB Rewardz for its credit card customers. Through this program, cardholders earn reward points on their credit card transactions, which can be redeemed for various products, services, or cashback. The accumulation rate of reward points varies depending on the specific credit card variant.

Frequently asked questions about Punjab National Bank (PNB)

In case of a lost or stolen debit/ATM card, immediately contact PNB's customer care at +91-11-23414237 or email care@pnb.co.in.

PNB offers mobile banking through the PNB One app, providing services such as:

Balance inquiries
Fund transfers
Bill payments
Cheque book requests

To register a complaint or submit feedback, visit PNB's official website and navigate to the 'contact us' section. Here, you can find options to submit complaints or feedback online.

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