Punjab National Bank (PNB) is a government-owned Indian bank that provides banking and financial services, including retail and corporate banking, loans, and investment solutions.
What you need to know about Punjab National Bank (PNB)
Customer reviews of Punjab National Bank (PNB) indicate mixed experiences with its customer service. Some customers have reported slow service delivery and inadequate branch support. Additionally, there are concerns about the efficiency of PNB’s website and instances of unsolicited communications.
- Punjab National Bank (PNB)’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Punjab National Bank (PNB) with our insider guide or through our executive contacts.
- Punjab National Bank (PNB)’s customer service policies are standard. Here are our frequently asked questions about Punjab National Bank (PNB).
Punjab National Bank (PNB) customer service response times
Punjab National Bank (PNB)’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | Punjab National Bank (PNB) provides 24/7 customer phone support. While specific response times are not publicly disclosed, the bank endeavors to address complaints within 15 working days. |
Email support | Punjab National Bank (PNB) provides customer support via email at care@pnb.co.in. While specific response times for email inquiries are not explicitly stated, PNB aims to address complaints within 15 working days. For issues requiring detailed investigation, the bank may extend this period to 30 days, providing explanations for any delays. |
Online contact form | Punjab National Bank (PNB) offers an online grievance redressal system accessible through the website. While specific response times for online submissions are not explicitly stated, PNB endeavors to address complaints within 15 working days. For issues requiring detailed investigation, the bank may extend this period to 30 days, providing explanations for any delays. |
Live chat support | Punjab National Bank (PNB) does not offer live chat support. |
Social media and WhatsApp support | Punjab National Bank (PNB) engages with customers through social media platforms such as Facebook and Twitter. While specific response times on these platforms are not officially stated, PNB offers WhatsApp Banking services for more immediate assistance. To access this service, add +91-9264092640 to your contacts and send a ‘Hi’ or ‘Hello’ message from your registered mobile number. |
How to resolve a problem with Punjab National Bank (PNB)
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Punjab National Bank (PNB) mailing address
Plot No 4
Sector- 10 Dwarka, New Delhi 110075
Punjab National Bank (PNB) executive customer service contacts
Primary Contact
Anshul Dalela
Head of Operations and Customer Service
Plot No 4
Sector -10 Dwarka, New Delhi 110075
anshul.dalela@pnb.co.in
Secondary Contact
Dilip Kumar Jain
General Manager
Plot No 4
Sector -10 Dwarka, New Delhi 110075
dilip.jain@pnb.co.in
Chief Executive
Shri Ashok Chandra
Plot No 4
Sector -10 Dwarka, New Delhi 110075
shri.chandra@pnb.co.in
What should I do if my debit/ATM card is lost or stolen?
In case of a lost or stolen debit/ATM card, immediately contact PNB’s customer care at +91-11-23414237 or email care@pnb.co.in.
How can I access PNB's mobile banking services?
PNB offers mobile banking through the PNB One app, providing services such as:
- Balance inquiries
- Fund transfers
- Bill payments
- Cheque book requests
How can I register a complaint or provide feedback?
To register a complaint or submit feedback, visit PNB’s official website and navigate to the ‘contact us’ section. Here, you can find options to submit complaints or feedback online.
How to get professional help with your Punjab National Bank (PNB) problem
If you need help with Punjab National Bank (PNB), you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.