Punjab National Bank (PNB) Customer Service Contacts

Punjab National Bank (PNB) is a government-owned Indian bank that provides banking and financial services, including retail and corporate banking, loans, and investment solutions.

How to reach a person at Punjab National Bank (PNB)

Punjab National Bank (PNB) Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Punjab National Bank (PNB)

What you need to know about Punjab National Bank (PNB)

Customer reviews of Punjab National Bank (PNB) indicate mixed experiences with its customer service. Some customers have reported slow service delivery and inadequate branch support. Additionally, there are concerns about the efficiency of PNB’s website and instances of unsolicited communications.

Punjab National Bank (PNB) customer service response times

Punjab National Bank (PNB)’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportPunjab National Bank (PNB) provides 24/7 customer phone support. While specific response times are not publicly disclosed, the bank endeavors to address complaints within 15 working days.
Email supportPunjab National Bank (PNB) provides customer support via email at care@pnb.co.in. While specific response times for email inquiries are not explicitly stated, PNB aims to address complaints within 15 working days. For issues requiring detailed investigation, the bank may extend this period to 30 days, providing explanations for any delays.
Online contact formPunjab National Bank (PNB) offers an online grievance redressal system accessible through the website. While specific response times for online submissions are not explicitly stated, PNB endeavors to address complaints within 15 working days. For issues requiring detailed investigation, the bank may extend this period to 30 days, providing explanations for any delays.
Live chat supportPunjab National Bank (PNB) does not offer live chat support.
Social media and WhatsApp supportPunjab National Bank (PNB) engages with customers through social media platforms such as Facebook and Twitter. While specific response times on these platforms are not officially stated, PNB offers WhatsApp Banking services for more immediate assistance. To access this service, add +91-9264092640 to your contacts and send a ‘Hi’ or ‘Hello’ message from your registered mobile number.

How to resolve a problem with Punjab National Bank (PNB)

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Punjab National Bank (PNB) mailing address

Plot No 4
Sector- 10 Dwarka, New Delhi 110075

Punjab National Bank (PNB) loyalty program

Yes, Punjab National Bank (PNB) offers a loyalty program called PNB Rewardz for its credit card customers. Through this program, cardholders earn reward points on their credit card transactions, which can be redeemed for various products, services, or cashback. The accumulation rate of reward points varies depending on the specific credit card variant.

Punjab National Bank (PNB) social media channels

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Punjab National Bank (PNB) executive customer service contacts

Primary Contact
Anshul Dalela
Head of Operations and Customer Service
Plot No 4
Sector -10 Dwarka, New Delhi 110075
anshul.dalela@pnb.co.in

LinkedIn

Secondary Contact
Dilip Kumar Jain
General Manager
Plot No 4
Sector -10 Dwarka, New Delhi 110075
dilip.jain@pnb.co.in

LinkedIn

Chief Executive
Shri Ashok Chandra
Plot No 4
Sector -10 Dwarka, New Delhi 110075
shri.chandra@pnb.co.in

LinkedIn

Punjab National Bank (PNB) customer service policies

What is Punjab National Bank (PNB) privacy policy?

Punjab National Bank (PNB)’s privacy policy outlines how customer data is collected, used, and protected. The bank gathers personal and non-personal information for account management, transaction processing, and service improvement. Data security measures are in place to prevent unauthorized access. The policy details information-sharing practices with affiliates and third parties, ensuring compliance with legal requirements. Customers have rights regarding data access and correction. The bank advises users to safeguard their credentials.

What is Punjab National Bank accessibility policy?

Punjab National Bank (PNB) strives to ensure that its website is accessible to individuals with disabilities. The bank offers screen reader compatibility and other accessibility features, making it easier for users with visual impairments to navigate. The website adheres to guidelines to provide a seamless online banking experience for all customers, promoting equal access.

What is Punjab National Bank (PNB) terms of use

Punjab National Bank (PNB)’s terms of use policy outlines the rules and guidelines for using its website and services. It addresses user responsibilities, including respecting intellectual property, ensuring secure transactions, and following the law. The policy also highlights how the bank may collect, use, and protect personal data. Furthermore, it covers limitations on liability, dispute resolution, and modifications to terms. The bank ensures that users have access to its services under these conditions while also specifying that the website may change over time.

How can I make a deposit at Punjab National Bank (PNB)?

To make a deposit at Punjab National Bank (PNB), follow these steps:

  • Log in to your PNB account via internet banking.
  • Navigate to the “deposit” section.
  • Choose the type of deposit (e.g., fixed deposit, recurring deposit).
  • Fill out the required details (e.g., deposit amount, tenure).
  • Confirm your deposit information.
  • Authorize the transaction using the OTP sent to your registered mobile number.
  • The deposit amount will be deducted from your account.

How do I apply for a loan at Punjab National Bank (PNB)?

To apply for a loan at Punjab National Bank (PNB), follow these steps:

  • Visit the PNB loan page here.
  • Choose the type of loan (e.g., personal, housing, education).
  • Review loan details and eligibility criteria.
  • Download or fill out the online loan application form.
  • Submit the required documents.
  • For assistance, visit the nearest PNB branch or contact the customer service.
Frequently asked questions about Punjab National Bank (PNB)

What should I do if my debit/ATM card is lost or stolen?

In case of a lost or stolen debit/ATM card, immediately contact PNB’s customer care at +91-11-23414237 or email care@pnb.co.in.

How can I access PNB's mobile banking services?

PNB offers mobile banking through the PNB One app, providing services such as:

  • Balance inquiries
  • Fund transfers
  • Bill payments
  • Cheque book requests

How can I register a complaint or provide feedback?

To register a complaint or submit feedback, visit PNB’s official website and navigate to the ‘contact us’ section. Here, you can find options to submit complaints or feedback online.

How to get professional help with your Punjab National Bank (PNB) problem

If you need help with Punjab National Bank (PNB), you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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