Prometric

Prometric is a company that provides technology-enabled testing and assessment services, including computer-based exams for various professional and academic certifications.

Telephone
Main : (800) 869-0010
Mailing address
7941 Corporate Drive, Suite 300
Baltimore, MD 21236
Website
prometric.com

What you need to know about Prometric

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Prometric

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

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Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

Prometric customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Marc VanHasselt
Vice President of Customer Experience
Secondary
Kewin Gales
Chief Administrative Order
Chief Executive
Stuart Udell
Chief Executive

Frequently asked questions about Prometric

Yes, you can find the online contact form here.
Call (800) 869-0010.
You can schedule a test by visiting the Prometric website, selecting your test, and choosing an available date and location. You will need to create an account or log in to complete the scheduling process.
To reschedule or cancel your test, log in to your Prometric account on the website and follow the instructions under "Manage Your Tests." Be sure to check the rescheduling or cancellation policy for any fees or deadlines.
You should bring a valid photo ID, as specified in your test appointment confirmation. Other items, like personal belongings, are generally not allowed in the testing room.
If you arrive late, you may not be allowed to take the test, and you could forfeit your test fee. It’s best to arrive at least 30 minutes before your scheduled appointment.
If you encounter technical problems during your test, alert the test center staff at (800) 869-0010.
Contact Prometric customer service at (800) 869-0010.

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