Prometric is a company that provides technology-enabled testing and assessment services, including computer-based exams for various professional and academic certifications.
Prometric Responsiveness rating
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What you need to know about Prometric
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Prometric
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Prometric mailing address
7941 Corporate Drive
Suite 300
Baltimore, MD 21236
Prometric executive customer service contacts
Primary Contact
Marc VanHasselt
Vice President of Customer Experience
7941 Corporate Drive
Suite 300
Baltimore, MD 21236
marc.vanhasselt@prometric.com
Secondary Contact
Kewin Gales
Chief Administrative Order
7941 Corporate Drive
Suite 300
Baltimore, MD 21236
kewin.gales@prometric.com
Chief Executive
Stuart Udell
7941 Corporate Drive
Suite 300
Baltimore, MD 21236
Stuart.Udell@prometric.com
Does Prometric have an online contact form?
Yes, you can find the online contact form here.
How can I contact Prometric customer service?
Call (800) 869-0010.
How can I schedule a test with Prometric?
You can schedule a test by visiting the Prometric website, selecting your test, and choosing an available date and location. You will need to create an account or log in to complete the scheduling process.
How do I reschedule or cancel my Prometric test?
To reschedule or cancel your test, log in to your Prometric account on the website and follow the instructions under “Manage Your Tests.” Be sure to check the rescheduling or cancellation policy for any fees or deadlines.
What should I bring to my Prometric test?
You should bring a valid photo ID, as specified in your test appointment confirmation. Other items, like personal belongings, are generally not allowed in the testing room.
What happens if I arrive late for my Prometric test?
If you arrive late, you may not be allowed to take the test, and you could forfeit your test fee. It’s best to arrive at least 30 minutes before your scheduled appointment.
What should I do if I experience technical issues during my Prometric test?
If you encounter technical problems during your test, alert the test center staff at (800) 869-0010.
How can I get help if I have issues with the Prometric website?
Contact Prometric customer service at (800) 869-0010.
How to get professional help with your Prometric problem
If you need help with Prometric, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.