Poshmark is an online marketplace where users can buy and sell new or used clothing, shoes, and accessories.
Poshmark Responsiveness rating
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What you need to know about Poshmark
Poshmark’s customer service typically responds to inquiries within 1 to 2 business days, although response times can vary depending on the volume of requests. Users can usually expect a resolution within a few days, with quicker responses generally occurring during peak hours.
- Poshmark’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Poshmark with our insider guide or through its executive contacts.
- Poshmark’s customer service policies are standard. Here are our frequently asked questions about Poshmark.
Poshmark customer service response times
Poshmark’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Poshmark does not provide a customer service phone number on its website. Instead, the company offers support primarily through email, aiming to respond within 1 to 2 business days. |
| Email support | Poshmark customer service typically responds to email inquiries within 1 to 2 business days during support hours of 6 a.m. to 6 p.m. (Pacific Time), Monday through Friday. Email Poshmark at support@poshmark.com. |
| Live chat | Poshmark offers live chat support through the app and website, typically available during business hours from 6 a.m. to 6 p.m. (Pacific Time), Monday through Friday. Response times via live chat can vary based on demand, but users can generally expect to hear back within a few minutes to an hour during these hours. |
| Social media | Poshmark also provides customer service through social media channels, including X and Facebook, where the company typically responds during business hours from 6 a.m. to 6 p.m. (Pacific Time), Monday through Friday. Response times on social media can vary depending on the volume of inquiries, but generally, users can expect a reply within a few hours to a day. Here’s how to reach Poshmark via social media. |
| Help center/FAQ | Poshmark’s help center and FAQ pages offer self-service support, allowing users to find answers to common questions at any time. However, if you need direct assistance from the support team through the help center, responses are typically provided within 1 to 2 business days during its support hours, which are 6 a.m. to 6 p.m. (Pacific Time), Monday through Friday. |
How to resolve a problem with Poshmark
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Poshmark mailing address
203 Redwood Shores Pkwy
8th Floor
Redwood City, CA 94065
Poshmark loyalty program
Poshmark does not offer a loyalty program.
Poshmark social media channels
Poshmark executive customer service contacts
Primary Contact
LyAnn Chhay
Vice President
203 Redwood Shores Pkwy
8th Floor
Redwood City, CA 94065
lyann@poshmark.com
Secondary Contact
Tracy Sun
Co-Founder, SVP of Seller Experience
203 Redwood Shores Pkwy
8th Floor
Redwood City, CA 94065
tracy@poshmark.com
Chief Executive
Manish Chandra
203 Redwood Shores Pkwy
8th Floor
Redwood City, CA 94065
manish@poshmark.com
Poshmark customer service policies
What is Poshmark's privacy policy?
Poshmark’s privacy policy outlines how the company collects, uses, and protects personal information provided by users. The company uses this information to operate the platform, process transactions, and communicate with users.
What are Poshmark's terms of service?
Poshmark’s terms of service outline the rules and guidelines that govern the use of its platform. These terms cover various aspects, including user responsibilities, acceptable behavior, account creation, listing items, buying and selling, and payment processing.
What is Poshmark's accessibility statement?
Poshmark’s accessibility statement outlines the company’s commitment to providing an inclusive and accessible platform for all users, including individuals with disabilities.
Poshmark self-service links
How do I create a Poshmark account?
Visit the website or download the Poshmark app. Sign up for an account using your email address, Facebook, or Google account to get started.
How do I make a purchase on Poshmark?
Visit the website or open the app. Browse items, select the ones you want, and click “Buy Now” to proceed to checkout. Complete the purchase using a credit card, PayPal, or Poshmark credit.
How do I update my profile information on Poshmark?
Visit the website or app and go to “My Account.” Select “Edit Profile” to update your name, photo, and other personal information.
How do I contact Poshmark customer service?
You can contact Poshmark customer service by submitting a request through its help center on the website or app.
How do I file a complaint with Poshmark?
Complaints can be filed through the Poshmark help center by submitting a support ticket or emailing support@poshmark.com.
Why am I banned from Poshmark?
For violating community guidelines, such as engaging in prohibited items, fraudulent activity, or inappropriate behavior. For specific reasons, contact Poshmark support at support@poshmark.com.
Who pays for shipping on Poshmark?
Buyers typically pay for shipping on Poshmark, although sellers can offer free shipping as a promotion.
How to get professional help with your Poshmark problem
If you need help with Poshmark, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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