Poshmark

Poshmark is a Redwood City, Calif.-based social commerce marketplace founded in 2011 where users buy and sell new and secondhand clothing, shoes, accessories, home goods, and electronics. Poshmark has faced recurring complaints about disputed transactions, account bans, and fee changes that sellers say were implemented with little notice. Poshmark has been a wholly owned subsidiary of South Korea's Naver Corp. since January 2023.

Mailing address
203 Redwood Shores Pkwy, 8th Floor
Redwood City, CA 94065
Website
poshmark.com

What you need to know about Poshmark

Poshmark's customer service is inconsistent in terms of response times and resolution. It has no phone number — support runs through email and a help center that many users find slow and frustrating. Complaints about wrong items received, disputed returns, and unexpected account bans are common. The reviews on this page tell the story.

How to resolve a problem with Poshmark

Try self-service first

Use our proven resolution methods, or Poshmark’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Poshmark respond?

Phone support

Poshmark does not operate a customer service phone line. Use the help center or email instead.

Poshmark Inc.'s corporate phone, listed in its SEC filings, is (650) 262‑4771.

Email support

Poshmark typically responds to email within 1 to 2 business days. Support hours are Monday through Friday from 6 a.m. to 6 p.m. pacific time.

Email Poshmark at support@poshmark.com.

Live chat

The actual poshmark.com/contact page does not host a chat widget; it routes users to the Support Center, a copyright form, a law-enforcement form, and a generic "Hit Us Up" link. Live chat is reachable from inside the Poshmark app's Help flow and from support tickets, not directly from the /contact landing page as written.

Available Monday through Friday from 6 a.m. to 6 p.m. Pacific time. Response times vary but are typically a few minutes to an hour during business hours.

Social media

Poshmark is active on Facebook, X, Instagram, LinkedIn, TikTok, YouTube, and Pinterest. Responses typically come within a few hours to a day.

Here's how to reach Poshmark via social media.

Help center/FAQ

Poshmark's help center covers orders, returns, account access, payments, seller tools, and policy questions — available 24/7 for self-service. Live support responses come within 1 to 2 business days during business hours.

Verified contacts

Poshmark customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Kate Franco
Vice President, Customer Engagement
Secondary
Tracy Sun
Co-Founder, SVP of Seller Experience
Chief Executive
Manish Chandra
Chief Executive
Chief Executive
Namsun Kim

Poshmark customer service policies

Poshmark's privacy policy describes how it collects and uses personal data — including name, contact details, profile information, transaction history, and device data — when you use its app, website, and social commerce features. Data is used to operate the marketplace, process transactions, detect fraud, and deliver personalised content. Poshmark may share data with Naver Corporation and other affiliates, service providers, and partners. Users can manage their data and communication preferences through their account settings. Residents of California and certain other states have additional rights to access, correct, or delete their personal data.

Poshmark loyalty program

Poshmark does not offer a loyalty program.

Frequently asked questions about Poshmark

You can contact Poshmark customer service by submitting a request through its help center on the website or app.
Complaints can be filed by submitting a support ticket through the Poshmark help center or by emailing support@poshmark.com.
Users may be banned from Poshmark for violating community guidelines, such as engaging in prohibited items, fraudulent activity, or inappropriate behavior. For specific reasons, contact Poshmark support at support@poshmark.com.
Open the app within three days of delivery, go to the order, and tap "problems/order inquiry." Select the issue type, upload photos of what you received, and submit the case. Poshmark will review it and issue a refund if the claim is valid. Don't accept the order or tap "done" before reporting — that closes the case. More guidance at the Poshmark help center.
Poshmark typically reviews cases within 1 to 3 business days of submission. Complex cases can take longer. If your case is marked resolved without an explanation and you disagree, reply to the case decision email or escalate to support@poshmark.com. If still unresolved, contact the executive team listed on this page.
Generally, no. Poshmark sales are final once the buyer accepts the order or three days have passed since delivery — whichever comes first. Under Posh Protect, refunds are only available when an item isn't as described or doesn't arrive, and buyer's remorse doesn't qualify. The exception: if you added optional Worry-Free Returns (provided by Seel) at checkout, you can return an item you no longer want or that doesn't fit by starting a request within 7 days of delivery.

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