Poshmark is a Redwood City, Calif.-based social commerce marketplace founded in 2011 where users buy and sell new and secondhand clothing, shoes, accessories, home goods, and electronics. Poshmark has faced recurring complaints about disputed transactions, account bans, and fee changes that sellers say were implemented with little notice. Poshmark has been a wholly owned subsidiary of South Korea’s Naver Corp. since January 2023.
Poshmark Responsiveness rating
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What you need to know about Poshmark
Poshmark’s customer service is inconsistent in terms of response times and resolution. It has no phone number — support runs through email and a help center that many users find slow and frustrating. Complaints about wrong items received, disputed returns, and unexpected account bans are common. The reviews on this page tell the story.
- Poshmark’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Poshmark with our insider guide or through its executive contacts.
- Poshmark’s customer service policies are standard. Here are our frequently asked questions about Poshmark.
Poshmark customer service response times
Poshmark’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Poshmark doesn’t offer a customer service phone number. Use the help center or email instead. Poshmark Inc. does publish a corporate phone of (650) 262‑4771 in SEC and IPO filings. Suggest rewording to “Poshmark does not operate a customer-service phone line” to avoid being technically inaccurate. |
| Email support | Poshmark typically responds to email within 1 to 2 business days. Support hours are Monday through Friday from 6 a.m. to 6 p.m. pacific time. Email Poshmark at support@poshmark.com. |
| Live chat | The actual poshmark.com/contact page does not host a chat widget; it routes users to the Support Center, a copyright form, a law-enforcement form, and a generic “Hit Us Up” link. Live chat is reachable from inside the Poshmark app’s Help flow and from support tickets, not directly from the /contact landing page as written. Available Monday through Friday from 6 a.m. to 6 p.m. Pacific time. Response times vary but are typically a few minutes to an hour during business hours. |
| Social media | Poshmark is active on Facebook, X, Instagram, LinkedIn, TikTok, YouTube, and Pinterest. Responses typically come within a few hours to a day. Here’s how to reach Poshmark via social media. |
| Help center/FAQ | Poshmark’s help center covers orders, returns, account access, payments, seller tools, and policy questions — available 24/7 for self-service. Live support responses come within 1 to 2 business days during business hours. |
How to resolve a problem with Poshmark
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Poshmark mailing address
203 Redwood Shores Pkwy
8th Floor
Redwood City, CA 94065
Telephone:(650) 262‑4771
Poshmark loyalty program
Poshmark does not offer a loyalty program.
Poshmark social media channels
Poshmark is active on social media platforms such as Facebook, X, Instagram, LinkedIn, TikTok, YouTube, and Pinterest. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. Here’s how to contact Poshmark via social media.
Poshmark executive customer service contacts
Primary Contact
Kate Franco
Vice President, Customer Engagement
203 Redwood Shores Pkwy
8th Floor
Redwood City, CA 94065
kate@poshmark.com
Chief Executive
Namsun Kim
203 Redwood Shores Pkwy
8th Floor
Redwood City, CA 94065
namsun.kim@poshmark.com
Alternative email: namsun@poshmark.com
Poshmark customer service policies
What is Poshmark's privacy policy?
Poshmark’s privacy policy describes how it collects and uses personal data — including name, contact details, profile information, transaction history, and device data — when you use its app, website, and social commerce features. Data is used to operate the marketplace, process transactions, detect fraud, and deliver personalised content. Poshmark may share data with Naver Corporation and other affiliates, service providers, and partners. Users can manage their data and communication preferences through their account settings. Residents of California and certain other states have additional rights to access, correct, or delete their personal data.
What are Poshmark's terms of service?
Poshmark’s terms of service govern use of its marketplace by buyers, sellers, and other users. Members must be at least 18 years old, provide accurate information, and follow Poshmark’s community guidelines. Sellers are responsible for accurately describing items and shipping within the required timeframe. Poshmark charges a flat $2.95 fee on sales under $15 and a 20% commission on sales of $15 or more. All disputes between buyers and sellers go through Poshmark’s Resolution Center. Poshmark can suspend or terminate accounts at its discretion. Continued use of the platform counts as acceptance of any updates to the terms.
What is Poshmark's buyer and seller protection policy?
Poshmark’s buyer protection policy gives buyers three days after delivery to accept an order or report a problem. If an item isn’t as described, buyers can open a case through the app within that window — after three days, or once the buyer accepts the order, the sale is final and funds are released to the seller. Sellers are protected from false claims through Poshmark’s Resolution Center review process. Returns are only accepted when a buyer reports an issue through the app; sellers aren’t required to accept returns for buyer’s remorse. Shipping delays don’t qualify for refunds unless the item is lost.
Poshmark self-service links
How do I open a dispute about an item I received on Poshmark?
Open the app within three days of delivery, go to the order, and tap “Problems/Order Inquiry” to report an issue. Visit the Poshmark help center for step-by-step instructions.
How do I track my Poshmark order?
Open the app, go to your account, and select “My Purchases” to see order status and tracking information for any active orders.
How do I contact a seller on Poshmark?
Go to the item listing and tap “comment” to leave a public question, or go to the seller’s profile and tap the message icon to send a direct message.
How do I sell an item on Poshmark?
Visit poshmark.com or open the app and tap the sell icon to list an item. Add photos, a description, size, and price. Poshmark provides a prepaid shipping label once a sale is made.
How do I redeem Poshmark credits?
Credits are applied automatically at checkout. Go to your account settings and select “My Balance” to view your available Poshmark credit balance.
How do I appeal an account ban on Poshmark?
Email support@poshmark.com with your account details and a description of the issue. If Poshmark doesn’t respond, escalate to the executive contacts on this page.
How do I contact Poshmark customer service?
You can contact Poshmark customer service by submitting a request through its help center on the website or app.
How do I file a complaint with Poshmark?
Complaints can be filed by submitting a support ticket through the Poshmark help center or by emailing support@poshmark.com.
Why am I banned from Poshmark?
Users may be banned from Poshmark for violating community guidelines, such as engaging in prohibited items, fraudulent activity, or inappropriate behavior. For specific reasons, contact Poshmark support at support@poshmark.com.
What do I do if I received the wrong item or an item that doesn't match the listing?
Open the app within three days of delivery, go to the order, and tap “problems/order inquiry.” Select the issue type, upload photos of what you received, and submit the case. Poshmark will review it and issue a refund if the claim is valid. Don’t accept the order or tap “done” before reporting — that closes the case. More guidance at the Poshmark help center.
How long does Poshmark take to resolve a dispute?
Poshmark typically reviews cases within 1 to 3 business days of submission. Complex cases can take longer. If your case is marked resolved without an explanation and you disagree, reply to the case decision email or escalate to support@poshmark.com. If still unresolved, contact the executive team listed on this page.
Can I get a refund if I change my mind about a Poshmark purchase?
No. Poshmark sales are final once the buyer accepts the order or three days have passed since delivery — whichever comes first. Refunds are only available when an item isn’t as described or doesn’t arrive. Buyer’s remorse doesn’t qualify.
How to get professional help with your Poshmark problem
If you need help with Poshmark, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Poshmark?
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DO NOT BUY FROM THIS APP!! Seller sold me wrong size, not as described. They were labeled as a size 6 - she sent me a size NINE! Poshmark said the item was still as described and forced-accepted the order!!! They are THIEFS!! I reported them to the BBB
sent an unordered garment: no help after
They suck!
I. Needed a code to send a sale. I can't find it anywhere. You can't call them. It sucks
I would give them ZERO stars if I could. I ordered something from a seller who sent me ENORMOUS shoes even though they were listed as a SIZE 6. My ex husband could wear these shoes if he ever decided to dress in drag and he wears a size 11. Without any willingness to have a conversation about the problem they marked my case resolved with NO explanation. TERRIBLE CUSTOMER SERVICE!!!!! BEWARE!!!!!